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2Co, Worldpay, or Merchant Account...
holtyboy




msg:655310
 12:24 pm on Aug 10, 2004 (gmt 0)

As a part of the MyPaySystems wounded I am in rapid quick-fix mode to try and replace the now defunct service.

Here's my thinking:

1. 2CO - currently not on my list. I tried them just after they launched native GBP support. It was buggy - you would pass, e.g. 30.00 to 2CO and then when the customer arrtived at 2CO payment page it would be 30.11 or similar - as if 2CO was internally converting to USD and rounding up or something. Anybody use it for GBP transactions now and know if this problem has been fixed?

2. Worldpay - the thing I don't like about these guys is the set-up fee. I've read on forums before that if you call them up you can often negotiate it. I tried - no such luck - completely stuck their guns on the amount. Anybody know a sneaky way to get this waived?

3. Protx + merchant account. Can anybody recommend a UK merchant account or have you seen any comparisons online anywhere - am really trying to keep the monthly outgoings down.

Cheers... HB

 

Shak




msg:655311
 12:29 pm on Aug 10, 2004 (gmt 0)

secpay + merchant account?

always heard good things about secpay

shak

holtyboy




msg:655312
 12:38 pm on Aug 10, 2004 (gmt 0)

Thanks Shak for the tip. I'll compare them against Protx.

Any ideas for the Merchant Account?

Fighting Falcon




msg:655313
 3:32 pm on Aug 10, 2004 (gmt 0)

Hi

The main uk companies involved in this area are;

Worldpay, Protx, secpay, ePDQ(barclays), securetrading.

Generally speaking you would approach your own bank for a merchant account.

:)

holtyboy




msg:655314
 4:13 pm on Aug 10, 2004 (gmt 0)

Thanks Fighting Falcon.

I've been doing a lot more homework since I posted earlier. Not all UK banks offer a merchant account, mine included.

The ones that do are: HSBC, Lloyds (Cardnet), Barclaycard Merchant Services, RBS / Natwest (Streamline), and Bank of Scotland.

Bank of Scotland quoted me 160 setup, 15 monthly fees and 2.8% charge on CC's, 45p on Debit Cards. They seemed willing to negotiate. BOS guy I spoke to also said I was the second person he'd spoken to this morning that was a previous PaySystems customer! Now there's a surprise...

Streamline want 250 setup, no monthly fees, and 5.0% on credit cards, 35p on Debit cards. They seemed unwilling to negotiate. ePDQ is another 25 per month on top but I think I'll give that a miss as Protx, SECPay seem more competitive...

The others have all said they need 3 working days to get back to me!

Any experiences with UK Merchant Banks is welcome - also if anybody knows the rates of the others save me waiting for them to bother themselves to call me back.

On the subject of payment gateways. I've been looking at Protx and SECPay and have sent both of them technical questions so I'll see who wins the responsiveness prize.

Not so sure about SecureTrading - they seem a bit evasive about their pricing on the website - again anybody had experience?

Cheers... HB.

holtyboy




msg:655315
 4:32 pm on Aug 10, 2004 (gmt 0)

Sorry - brain failure on the last post...

Bank of Scotland don't charge a monthly fee - they have a monthly minimum of 15 (I need to qualify if that is a monthly minimum of the transaction value or the handling fee...)

Namaste




msg:655316
 6:39 pm on Aug 11, 2004 (gmt 0)

What's happened with Paysystems UK? Are they bust?

I also heard a horror story yesterday from a friend, who has $45 million a year annual transactions through them, that suddenly they called him and raised his chargeback reserve to 5% from 0%.

This after they had reduced it to 0% 8 months back due to low chargebacks.

When he asked them why, they just said "policy". Shocking.

I too am in Europe and need a good supplier. Any more recommendations. Any providing an all in one solution?

Miop




msg:655317
 8:44 pm on Aug 11, 2004 (gmt 0)

I use Bank of Scotland Merchant services - they gave me a merchant account even though I was a scumbag market trader (at the time). I use Protx to process online payments (20 + VAT per month, no set up fee).
BOS charged me IIRC 100 + VAT to get online, and I pay them 15/month for a terminal, but I don't actually need one as you get a virtual terminal with Protx.
BOS fees are very competitive.
I used to use Worldpay as a bureau when I had no merchant account - the fees came to almost 10% with extras because of what I sell, and I had to wait 8 weeks to get the money.

holtyboy




msg:655318
 7:29 pm on Aug 12, 2004 (gmt 0)

Thanks Miop - have gone with BOS too. Just need to decide now between Protx and SECPay.

Miop




msg:655319
 9:08 am on Aug 13, 2004 (gmt 0)

Holtyboy...it looks like Secpay have a transaction fee as well as a monthly fee - Protx do not charge a et up fee or a transaction fee if you process less than 1000 payments per quarter. Over that it's 10p per transaction.
BOS have been very good and didn't ask for any reserve either.
Good luck!

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