If I'm advised that, should I receive something that is defective or not otherwise as presented, my return option is a store credit, I'll be checking out the competition in depth before I'll be clicking on a buy button at storecreditonly.net unless the item is one where it's the industry standard for exchange/replacement.
Thanks Essex_boy, I like that idea. I have very few returns, but I think that it might work on one I just had. A woman ordered a $180 necklae for her daughter's gift, and it turned out the daughter didn't wear much jewelry. I halfway expected the mother to keep the piece though because she raved so much about it in a phone call when she got the order. I think I'll send a letter in addition to the email confirming the refund to her card and also include a discount voucher.
Msg#: 1582 posted 10:29 am on Jan 12, 2004 (gmt 0)
Agree with essex_boy here, an offer of money off a future purchase works like a charm. I would also say that it depends on what country you're operating in. If you're in the UK or Europe then you're going to have to abide by the distance selling regulations, and you must give a full refund if the customer returns the goods within a certain time-frame, it's their right under law.