Just walked through picking out $500+ worth of computer goodies earlier today. I went through the whole shopping cart - investigating products and etc. Took about an hour to look and decide. I get down to the nitty gritty and press submit on the page just before "enter your credit card" and the site dies with some form of browser<->site error. To top it off, the email to support just bounced.
I bet they wonder why they have a built in "abandoned cart" percentage that is so high. I can garantee I'll not be persuing any more business with them.
People where I work and people I hang out with look at me strange when I rattle on about browser compat. thoughts. Some co workers take me aside to "look over" there new site. One thing I always hit on is this issue. Most shrug and say but it looks great in I.E. and that they put a link up to download I.E., what's the problem?
One e-comm site won't even load in Netscape 4.X he states to "look at his log files as Netscape just isn't even on the radar". I just smile and ask how could it be when the page comes up blank?