homepage Welcome to WebmasterWorld Guest from 54.167.174.90
register, free tools, login, search, pro membership, help, library, announcements, recent posts, open posts,
Pubcon Platinum Sponsor 2014
Home / Forums Index / WebmasterWorld / Ecommerce
Forum Library, Charter, Moderators: buckworks

Ecommerce Forum

    
Security Code Match Only
How should I enquire?
Phil_C

10+ Year Member



 
Msg#: 1413 posted 10:01 pm on Dec 1, 2003 (gmt 0)

Have been running my online shop for about a month now, but this is the first order that has been placed where the credit card match gave "Security Code Match Only". The customers email address also bounced. Interestingly the delivery address is only a few miles down the road so I may as well deliver it by hand...

What's the best way to approach this customer without seeming over suspicious? If they everything is legit, then I would obviously like repeat business from them. Anyone had any experience with this?

Cheers all

 

juniperwasting

10+ Year Member



 
Msg#: 1413 posted 11:37 pm on Dec 1, 2003 (gmt 0)

If the customer is local as you say, I would just call them up on the phone. I have found most customers who are legit actually appreciate the call, as it shows them you care about their security and that there is a real human on the other end of the ether.

If you can verify the information via telephone, I always go with it.

shady

10+ Year Member



 
Msg#: 1413 posted 11:49 pm on Dec 1, 2003 (gmt 0)

It is not uncommon to receive "warnings" with regard to online credit card transactions, in my experience.

I would estimate that I get a warning of some kind in around 3% of transactions.

If the postcode/address is a match, I ignore the warnings as at least I know the delivery address is to the owner of the card!

Otherwise, I follow up with a phone call.

chucky

10+ Year Member



 
Msg#: 1413 posted 5:16 pm on Dec 2, 2003 (gmt 0)

Contact the bank and do a name and address check (depending on privacy laws in your customers countries ). Sometimes its fine.

Phil_C

10+ Year Member



 
Msg#: 1413 posted 6:38 pm on Dec 2, 2003 (gmt 0)

Thanks guys. I dropped the package over to the customers house this afternoon, turns out that the house has a name as well as being 4 XYZ Road, which is why the code gave a mismatch. If I hadn't been able to delivery it by hand I would have checked with Barclaycard first.

Thanks again,
Phil

Global Options:
 top home search open messages active posts  
 

Home / Forums Index / WebmasterWorld / Ecommerce
rss feed

All trademarks and copyrights held by respective owners. Member comments are owned by the poster.
Home ¦ Free Tools ¦ Terms of Service ¦ Privacy Policy ¦ Report Problem ¦ About ¦ Library ¦ Newsletter
WebmasterWorld is a Developer Shed Community owned by Jim Boykin.
© Webmaster World 1996-2014 all rights reserved