Have been running my online shop for about a month now, but this is the first order that has been placed where the credit card match gave "Security Code Match Only". The customers email address also bounced. Interestingly the delivery address is only a few miles down the road so I may as well deliver it by hand...
What's the best way to approach this customer without seeming over suspicious? If they everything is legit, then I would obviously like repeat business from them. Anyone had any experience with this?
If the customer is local as you say, I would just call them up on the phone. I have found most customers who are legit actually appreciate the call, as it shows them you care about their security and that there is a real human on the other end of the ether.
If you can verify the information via telephone, I always go with it.
Thanks guys. I dropped the package over to the customers house this afternoon, turns out that the house has a name as well as being 4 XYZ Road, which is why the code gave a mismatch. If I hadn't been able to delivery it by hand I would have checked with Barclaycard first.