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Ecommerce Forum

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Worldpay Payment System Down
No payments being taken

10+ Year Member

Msg#: 1285 posted 11:31 am on Nov 4, 2003 (gmt 0)

As of around 9am UK time this morning,the entire Worldpay payment system is down. This is a popular payment system in Europe and will affect a lot of sites.

Worldpay says they are looking into the problem, and are unaware yet as to the problem.

This comes a few days after their large-scale system overhaul ...



10+ Year Member

Msg#: 1285 posted 6:39 pm on Nov 7, 2003 (gmt 0)

Worldpay are cheaper than Netbanx for bureau service - I have not found anyone cheaper so please let us know if you know of anyone.

I have looked into a proper merchant account and have found that it would have saved me 13k over the last 3 years in charges. I think it is time to get one!



10+ Year Member

Msg#: 1285 posted 8:38 am on Nov 12, 2003 (gmt 0)

Has anyone heard about compensation from Worldpay yet? They told me to email them my case, and it would be assessed on an individual basis... still waiting!

At least it's working again now :)


10+ Year Member

Msg#: 1285 posted 12:57 am on Nov 14, 2003 (gmt 0)

Not so sure that everything is as fine and dandy as they are saying - I have been having trouble viewing online statements for a couple of days and tonight I can't get in at all.

Just got over the postal stike and now this...


10+ Year Member

Msg#: 1285 posted 1:01 am on Nov 14, 2003 (gmt 0)

Re Merchant Accounts.
I use Worldpay as a bureaux because I am (or was mainly!) a market trader and therefore the scum of the earth, so Streamline laughed at me.
I applied to the Bank of Scotland (not the Royal one aka Worldpay) and got one straight away. I got a natty terminal 15 quid a month) the money comes in 3 days and the fees are only 2%. Of course I don't get the Worldpay guarantee but I have paid so much in fees using Worldpay that it might not matter that much if I'm careful.
Thinking of switching to Protx for processing online - 20/month - end of story.


WebmasterWorld Senior Member 10+ Year Member

Msg#: 1285 posted 11:13 am on Nov 25, 2003 (gmt 0)

If you have a terminal from the Bank of Scotland and take orders over the internet, you are risking a lot unless you have specifically obtained an internet merchant number (not just a merchant number).

They can (and will) remove all access, block funds and blacklist you. And if Visa or Mastercard block you, you unfortunately have no choice but to stop accepting cards. Or you can use PayPal!

Visa and MC are pushing to ban this type of activity and request that only authorised merchants have access to card numbers. Therefore we will all need to use WorldPay, NetBanx, ProTX or a similar service. Once again, if you do not comply, goodbye sales! This is not in force yet, but they were trying to get it done for 2004. Plus, you cannot use Verified by Visa or the MC equivalent to this if you use a terminal for sales. Collecting the customers password/pin-number yourself is illegal and can end up with a large fine or even prison as only Visa and Mastercard can collect this data.

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