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Browser security error

10+ Year Member

Msg#: 939 posted 9:57 pm on Aug 11, 2001 (gmt 0)

I have had a several customers that are not able to access my secure form. I have been asking what browser they are using and the ones who know have told me IE. I have taken orders from IE browsers from 4x to 6b both on mac and windows. I can't create the error on IE 5.0 or 5.5. The error they get says something like this. "Security Error Data Decryption Error".

Any Ideas as to what could cause this error?



WebmasterWorld Senior Member 10+ Year Member

Msg#: 939 posted 12:19 am on Aug 12, 2001 (gmt 0)

Give us more details on what you mean by a secure form. Are you using https? If so, who issued the certificate? What web server are you using? How is it configured?


10+ Year Member

Msg#: 939 posted 12:40 am on Aug 12, 2001 (gmt 0)

I am using https with a twarte cert on a apache server. I have been using the cert for about a year but I just switched to a new server.

The form is a .phtml extension. Since the form updates it's self based on the users needs (such as if a billing address is needed, or if they have made an error) I call it with another script to keep the cach clean.

It works with all Netscape , opera and IE with out error for me. Based on the amount of orders I am getting and the vareity of browsers being used by my customers it is working most of the time.

As for how the server is configured I can't answer that. When I go to the techs for help they will always challenge my script first. Especialy when it is random and is difficult to reproduce.

My guess is it is either a server issue or their is a security setting in some browsers that is kicking it out (I have played with my IE browser preferences and I can't create the error).

I am really at a loss as to how to attack this one.



WebmasterWorld Senior Member 10+ Year Member

Msg#: 939 posted 8:00 am on Aug 13, 2001 (gmt 0)

There were problems with security on IE5.0 which was fixed in the following service pack.


Could this be your problem?

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