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win98se & IE6sp1 - Please Help!
Possible win98se & IE6sp1 incompatibility
Leah




msg:566953
 9:18 pm on Jul 24, 2004 (gmt 0)

Sorry if this is the wrong place to posst this. I just haven't had any luck anywhere else finding the answers.

Arrrrrrrrrrrggggggghhhhhh! I can't take it anymore! Ever since I downloaded & installed IE6 to fix the problems I was having with IE5. I spend more time rebooting everytime I need to go online than working & updating my sites!

I've been searching the Internet looking for answers & have come up empty. I really hope someone here has heard of this issue.

I think perhaps there is an incompatibility between the 2. Ever since I updated IE5 to IE6 I have had nothing but problems.

1. KRNL386.exe randomly trys to access the internet for no apparent reason. It's not like I tried to load anything, it's just random. Though, scanning via nortons, online mcaffe, & online trendmicro show no virus activity. Nor does spy bot 1.3 show anything... bit of a conundrum.

2. Blue screen of death occurs randomly when I try to access the internet via dial up (not cool enough for dsl...haha). VxD error 0028:FF07C75D --> I haven't been able to find out what this means, google & microsoft both have come up empty so far for me in explaining this error.

3. The most recent bit of fun is also random. When I try to access the internet, the screen goes black with just a cursor blinking in the top left corner. Sometimes it mixes it up for fun & has an entire row of vertical cursor sized lines that run across the top of the screen in green. Very wacky!

Sooooooo, my pc is driving me nuts! I'm considering yanking out IE6 & installing Foxfire to just be done with it. I've been reading up on all the posts about foxfire here & it sounds good. But, I haven't really been able to find too much info about how foxfire reacts with dial up (netzero) & with virus protection (nortons).

If anyone has any suggestions, I'd really appreciate them! Have a great weekend!

Leah

 

BlobFisk




msg:566954
 9:26 pm on Jul 24, 2004 (gmt 0)

Things certainly sound very sick. What OS are you running?

The next question is do you have the most up to date virus definition for your AV software?

Have you tried to reinstall IE6?

vkaryl




msg:566955
 9:29 pm on Jul 24, 2004 (gmt 0)

I haven't a thing useful to say about your 98SE/IE6 problems. However, I'm running Firefox (latest distro 0.92 I think) and have AVG running with no problems, as well as Norton still installed but disabled (use it once in a while just to make sure nothing falls through the cracks), and getting nod32 this weekend (multiples are better....) I also have Adaware installed, and AdsGone, with spybot as failsafe. None of them seem to have any "interconnect" problems with Firefox. As well, I use Incredimail (basically an OE clone) as my mail client - also with no problems. Oh - and ZoneLabs ZoneAlarm Pro too.

Firefox is great.

OH! WELCOME TO WEBMASTER WORLD, Leah!

jimbeetle




msg:566956
 9:34 pm on Jul 24, 2004 (gmt 0)

You might also want to check that win98Se is completely updated. With all the patches that have come out over the past couple of years it wouldn't be surprising if there are some incompatibility issues.

Run Windows Update, install any critical patches, then run it again to make sure you have all of them.

<added>
Sorry, Leah. I didn't see that you were new around here. Welcome!
</added>

gi3wgk




msg:566957
 11:05 pm on Jul 24, 2004 (gmt 0)

Leah
There are many causes for krnl386 see [search.microsoft.com...]

I think you have a video drive corrupt.

You can recover by going into msdos mode
at the C:\ enter scanreg /restore and select the date when you pc was working ok.

You PC will now reboot hopefull all will be OK

note there is a space between scanreg and /

If you want further help sticky me

kaled




msg:566958
 11:26 pm on Jul 24, 2004 (gmt 0)

First things first. Firing up IE and inititiating a dial-up connection are two separate processes. You should determine which is causing the problem (or possibly the combination).

Next, shut down all firewall and anti-virus software and try again.

Next, you need to shut down all unnecessary processes using Ctrl-Alt-Del and try connecting again. If it works you're on the right track and you'll need to identify the offending process - this can be tricky where rundll32.exe is concerned.

I have never used Norton anti-virus, but I have heard more stories of problems with it than any other.

Other possibilities are a defective modem driver and possibly a hardware fault but I would rate this as unlikely.

Hope this helps,

Kaled.

henry0




msg:566959
 11:58 pm on Jul 24, 2004 (gmt 0)

Sounds like a spyware problem

<<<
It can be caused by the related to the Web3000 Network spyware. This program loads during startup (use MSCONFIG startup tab) and also adds a line in the registry.

>>>

run Spybot Search and destroy
and hijackthis

Leah




msg:566960
 5:35 am on Jul 25, 2004 (gmt 0)

Thanks for all of the swift replies! I really appreciate it! Also, thanks for the welcomes'! I've been a long time lurker & fan of the forums. I just usually don't have much to say. Well, unfortunatly for you I have quite a bit to say today! haha

Ok, I'm going to take this one at a time.

BlobFisk --> win98se - with the very latest in updates. I'm a bit of a fanatic about updating everything in a timely manner. My Nortons is also as current as possible. To cover the fact that Nortons might be behind I ran seperate online scanner tests through Trendmicro & Macaffe. Trust me when I say I know first hand that a virus solution isn't always on top of it's game (not a knock against the company I used to work for! & no I'm not spilling the beans on the name. For all I know some of the network admins I worked with lurk here also). I have completely uninstalled & reinstalled IE6.

Vkaryl --> I just downloaded firefox & installed it. So far I like the way it looks & feels. Thanks for the welcome!

jimbeetle --> Thanks for the reply. Unfortunately everything is up to date. I do have all the current patches & updates.

gi3wgk --> Thanks for the link for my krnl386 problem. I'm going to try your suggestion. I'm sure it's a video problem also. But I can't figure out why it only occurs when my dial up is running.

Kaled --> I suppose that running IE & starting dial up are 2 seperate processes. But, in this case I haven't been able to figure out how to seperate them. I click on my dial up icon, it dials away. If it does not encounter the problems I mentioned & is sucessful, my IE is automatically started. Is there a way to maybe seperate the seperate processes? I can shut down my virus protection & firewall. But, I do not have any current processes running at start up that do not need to be there. I will however try what you mentioned. It is entirely possible that my virus protection is causing the problem because that is the only other thing I allow to run at start up beyond window functions.

henry0 --> Nope, spyware isn't the problem here. I am currently running the latest version, completely updated spy bot. I have hijack this, ad aware & spy sweeper.

>>>>> Thanks a bunch! You've all given me some really great places to start digging for more info on this problem. I really needed a bit of fresh input since I was pretty much at a stand still with ideas.

I would like to figure out the problem so it does not occur again if I choose to dump IE & go with firefox. Though, I do have yet another question. I've read that other folks have kept IE installed & only used periodically. While they used Firefox as their primary browser. My question is: How did they get their dial up company software to accept it as the primary browser. I currently run netzero (yes, I am a cheap chicago polack) & in my maiden voyage I set Firefox as my primary browser & netzero didn't pay attention. Other than the obvious (stop being so cheap & get a real connection) has anyone else run across this problem? I generally only use my dial up to upload files to my ftp server & occasionally wander here & there, so getting a better service isn't really needed.

Still with me? Wow, glutton for punishment aren't you! Sorry for the novel! Once again, my thanks to everyone!

Leah :)

tedster




msg:566961
 5:53 am on Jul 25, 2004 (gmt 0)

I click on my dial up icon, it dials away. If it does not encounter the problems I mentioned & is sucessful, my IE is automatically started. Is there a way to maybe seperate the seperate processes?

I don't use any ISP supplied software. Even the biggest ISP companies can get really sloppy (and potentially invasive) in their code. The only time I do is when I'm checking a site in our AOL account.

In every other case I configure Dial-Up Networking to make the modem connection to the ISP's dial-in access number, and then I launch my browser of choice - two totally separate processes.

If you try that approach you may discover something new about your situation.

kaled




msg:566962
 9:12 am on Jul 25, 2004 (gmt 0)

I agree with Tedster.

To set up a new dial-up connection all you normally need is the phone number, username and password. In my experience, defaults will normally suffice for all other values.

You'll probably need to go through the control panel but I haven't done this in Win98 for ages.

Kaled.

vkaryl




msg:566963
 3:10 pm on Jul 25, 2004 (gmt 0)

I agree with Ted and Kaled as well. I don't open a browser window until I'm ready to go somewhere. I have "about:blank" set as my home page....

Icons on the Quick Launch bar docked bottom of screen for sites I visit every day....

Leah




msg:566964
 6:28 pm on Jul 26, 2004 (gmt 0)

Thanks again for the great suggestions!

Tedster --> I never even thought of doing that. I have my dial up networking currently set to dial into my server. I never thought of having it dial directly into my isp.

kaled --> Thanks for taking the time to help me out. I've been going over the suggestions & so far this seems like the most viable option with the least amount of work! haha

Vkaryl --> Thanks again for yoru suggestions. I am definitely going with your suggestion. They say specifically on their page that they are compatible with firefox.

Thanks Everyone!

Leah :)

Hester




msg:566965
 9:00 am on Jul 27, 2004 (gmt 0)

VxD error 0028:FF07C75D

The most recent bit of fun is also random. When I try to access the internet, the screen goes black with just a cursor blinking in the top left corner. Sometimes it mixes it up for fun & has an entire row of vertical cursor sized lines that run across the top of the screen in green. Very wacky!

I'm not sure but I think VxD means a video card error. That would also fit what you describe above.

What kind of graphics card do you have? I'm guessing it hasn't much memory.

Personally I'd advise reinstalling Windows completely and then upgrade to IE6. I've done this in the past and it's always worked OK.

kaled




msg:566966
 9:30 am on Jul 27, 2004 (gmt 0)

A VXD is normally a hardware driver file. The error does not necessarily relate to the video driver. Except for playing games (where frame buffering is required) or for extra hi-res displays, you'll never use or require more than 4MB of video memory.

Kaled.

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