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5+ Year Member

Msg#: 10575 posted 9:29 pm on Jul 7, 2005 (gmt 0)

When I receive an email in Microsoft Outlook that contains a hyperlink to a web page, I am unable to access the link. The only thing that works is copying the link and pasting to the address bar. The error says:
"This operation has been cancelled due to restrictions in effect on this computer. Please contact your systems administrator."
Well, I am the administrator and I don't know how to fix this. I tried combos of shift click, ctrl clicl, alt click; and nothing seems to work. These same links work fine from my work or school computer, just not my home computer.



WebmasterWorld Senior Member encyclo us a WebmasterWorld Top Contributor of All Time 10+ Year Member

Msg#: 10575 posted 12:51 am on Jul 8, 2005 (gmt 0)

Welcome to WebmasterWorld [webmasterworld.com] joe_maire!

I had a quick search around for this, and it seems to be controlled by a Windows Registry entry:

HKEY_CURRENT_USER\Software\Policies\Microsoft\Internet Explorer\Restrictions

The value should be zero, and then you should get your IE options back.

Before doing that, however, you might want to search for the underlying cause - and spyware or a virus in a pretty likely culprit. Try Spybot Search and Destroy and a full virus update and scan and see what comes up.


5+ Year Member

Msg#: 10575 posted 2:41 am on Jul 10, 2005 (gmt 0)

I ran a scan with McAfe. One file found and quarantined.

Any idea how I change the Windows Registry problem?


10+ Year Member

Msg#: 10575 posted 7:27 am on Jul 10, 2005 (gmt 0)

Before you edit your registry be sure to back it up. You can check the Microsoft site on how to do that for your particular version of Windows.

After you've done that you can usually edit the registery by clicking on your START button, select RUN and type REGEDIT. This will bring up the registry editor. You can then go find the Key that Encyclo pointed out and make any change that is necessary.

Be VERY, VERY careful when you're in the registry editor. A mis-click on something or an incorrect change in the registry can cause a lot of problems with the system overall.

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