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This 32 message thread spans 2 pages: 32 ( [1] 2 > >     
CJ.com Losing Leads? Enormous drop in EPC!
Getting a bit ridiculous....
crobb305




msg:531325
 1:49 am on Aug 26, 2005 (gmt 0)

My average EPC has dropped from about $2.50 to around $.40 in the past few days. I have talked to a couple of other folks who see the same thing. Today, my last lead was posted about 6 hours ago from a sale generated 3 hours earlier.

Something is horribly wrong from what I can see. It may be about time to drop them.

 

tictoc




msg:531326
 1:50 am on Aug 26, 2005 (gmt 0)

LOL if i could view my stats because of the SLOW servers at CJ.com I could tell you. Its time to upgrade these CJ servers/bandwidth!

crobb305




msg:531327
 1:53 am on Aug 26, 2005 (gmt 0)

I have noticed that it takes quite a while for pages to redirect and load once a cj.com affiliate link is clicked. Could be that the clicks are getting counted, but visitors are closing their browsers because they get tired of waiting. Or, they are simply losing the leads.

C

somerset




msg:531328
 9:09 am on Aug 26, 2005 (gmt 0)

crobb305, I'm really pleased you mentioned this. I have been very suspicious of this for a while. On leaving the cj link, there are sometimes several refreshes, until the visitor arrives at the final page. This is not always cj's fault, but on several occasions I have seen the page speed is very slow (notably with ebay uk) and I would not be suprised if some of my visitors just closed the browser window - I would.

If there are some server slow down issues, then many of us would have the same symptoms of reduced commission on the same day - as a portion of users would get too impatient and close the window.

crobb305




msg:531329
 7:02 pm on Aug 26, 2005 (gmt 0)

EPC yesterady ended up with about a 200% drop from my average for the past 3 years. Today is going the same way.

tsinoy




msg:531330
 12:46 am on Aug 27, 2005 (gmt 0)

hey.. I mentioned this in some other thread.. recently I've seen some merchants upgrade from http to https but the cj tracking code are still in http.

whenever the customer arrives at the confirmation page, it will ask the customer if they want to display the unsecured items(cj tracking codes), typically you would just say no and go about your business.. but saying no means no commission for affiliates like us.. since the unsecured items will never load...

have you looked at your merchant pages lately whether they had a recent change from http to https?

I think this is one of the many reasons why people are seeing a huge drop in commissions... probably unintentional.

crobb305




msg:531331
 4:27 pm on Aug 27, 2005 (gmt 0)

Yes...I have been watching those merchant pages. I did have some that were giving the security warning for quite sometime, and many consumers were scared to continue past the alert. I emailed cj.com and they acted oblivious. Not surprising.

But the issue was eventually resolved. In one case, the merchant's security cert had simply expired. You have to keep a close eye on this stuff because cj is in shambles right now and they will NOT notifiy you. The problem resulted in dozens if not hundreds of lost sales.

On a brighter note, one of my merchants emailed us last night to acknowledge cj's incompetence and that leads were being lost but that they (the merchant) will credit all lost leads via batch submission on Monday.

What a mess.

Chris

metakomm




msg:531332
 11:20 pm on Aug 27, 2005 (gmt 0)

my EPC is WAY, WAY down.

td1040




msg:531333
 1:15 am on Aug 28, 2005 (gmt 0)

I'm just trying to get started with CJ. I guess it would be far worse if I had an established money making account at CJ so I guess I can't complain quite as much as you guys. However, it's still not a good start.

I chose CJ to start out with because from what I read they seemed to be the safest bet to start out with. I wanted to be able to concentrate on my sites and tweaking them to get the best results.

Unfortunately, I just happened to do a small test run of my first CJ affiliate site during the worst part of the current issues. The clicks were there but only a couple of sales and no leads. I was down because it wasn't the start I was hoping for even though it was just a test run. Then I read that there had been issues going on for the past couple of weeks and still hadn't be fixed so I just decided to wait a bit and see if maybe that was it. My account finally updated a few days ago and I found that I had indeed gotten some leads from my small test and made some decent money. I figured if these profit margins remained consistent then I could have a winner on my hands.

I wanted to try some more test runs. For two days I consistently sent a lot more clicks to the merchant than I had sent on the day I made my best money. I stopped the tests because no sales/leads were registered despite all of the clicks. It's been a day and still nothing. I'm kind of in limbo because I really don't want to promote my site and send a bunch of free clicks to the merchant in return for nothing. As with everyone else in affiliate marketing, I'm in this to make a profit. If I'm not making a profit then so be it. Sometimes things just don't hit. I'd just tweak my site and if necessary move on to another merchant. However, right now I can't even begin to assess anything because I don't know if CJ is just terribly slow or if they didn't register the leads properly or if the merchant's just not converting.

It's frustrating to me, but I can only imagine what it must be like for you guys who are already established and know for sure that you're getting gipped out of money.

bonanza




msg:531334
 1:59 am on Aug 28, 2005 (gmt 0)

And my EPC is higher than ever. go figure.

That's not to say they're not having problems, but if they are, it's probably specific to certain merchants or types of merchants.

They're clearly having some serious systems issues keeping up with whatever load their new update has introduced to their servers. That, combined with all the stats-freaks trying again and again to look at reports is probably killing them.

Things seem to be settling down, but if they've still got catch-up to do, they should just shut it down, get it together, and be done with it.

jeep98




msg:531335
 5:52 pm on Aug 29, 2005 (gmt 0)

I'm another member of the low EPC club. I'm not a huge earner, but I've seen a steady build for the past 3 months. Right before the update, I also added many more affiliate links to my site and doubled my referrals. For August, my referrals are up close to 100% vs. July, but my commissions are down about 80%. Obviously the EPC is in the crapper compared to my previous average.

I'm also one of the lucky ones whose check still has not processed.

crobb305




msg:531336
 10:29 pm on Aug 30, 2005 (gmt 0)

Reporting has once again stalled. Nothing reported since around noon PDT.

johnnydequino




msg:531337
 1:23 am on Aug 31, 2005 (gmt 0)

Has all the LMB leads been loaded? Nothing for me all day - what is going on here?

jd

[edited by: eljefe3 at 4:48 am (utc) on Aug. 31, 2005]
[edit reason] no specific programs please [/edit]

zipit




msg:531338
 1:26 am on Aug 31, 2005 (gmt 0)

No LMB yet. I get several leads per day with them, and none have shown up in sometime. I hadn't noticed until others started complaining.

crobb305




msg:531339
 2:01 am on Aug 31, 2005 (gmt 0)

I spoke with LMB yesterday. They were working with cj to repair the live lead reporting issue and seem to have that resolved now. The unreported leads from last week and through the weekend were supposed to be batch uploaded today. That has not happened. I would drop them an email to give them a push.

C

metakomm




msg:531340
 2:48 am on Aug 31, 2005 (gmt 0)

I have partnerships with over 150 merchants in CJ...I noticed a lot of them are sending emails talking about how they are having trouble reporting leads and sales and things of that nature. What the hell is going on?

crobb305




msg:531341
 3:54 am on Aug 31, 2005 (gmt 0)

CJ tried to fix something that wasn't broke. And they screwed up. Many of us are losing revenue because of this.

C

crobb305




msg:531342
 4:10 pm on Aug 31, 2005 (gmt 0)

I have not had a single lead in 14 hours, despite steady traffic. I just emailed cj again, but it seems as though they simply do not care. None of the emails I have sent to them have received a response. I guess it's time to consider new means of affiliate marketing...without using cj.com.

C

metakomm




msg:531343
 4:35 pm on Aug 31, 2005 (gmt 0)

I decided to pause my advertising with all CJ accounts until I have a chance to converse with each merchant that I make $$$ off of...

crobb305




msg:531344
 8:04 pm on Aug 31, 2005 (gmt 0)

Some backlogged LMB leads coming in. Though I am not convinced some weren't lost. But a few are better than nothing.

Atomic




msg:531345
 10:43 pm on Aug 31, 2005 (gmt 0)

I've had some backlogged leads come in today. Or at least I think they were backlogged. I see a sudden increase in my total earnings without leads to account for it.

gomer




msg:531346
 3:27 pm on Sep 1, 2005 (gmt 0)

Yes, this situation is very bad and money is being lost for sure.

I am also at the point where I need to start moving things out of CJ. I think this is all caused by CJ growing too big, having too large a network of advertisers, publishers and transactions to track. Their database systems just can't handle this and are alwys going down or bogged down.

I have seen this sort of thing on the inside with another large company which experienced similar issues frequently.

Someone should show CJ this thread so they can at least see frustrated published considering their options.

Thorborg




msg:531347
 10:18 am on Sep 2, 2005 (gmt 0)

I have emailed CJ the URL to this thread today, I haven't started with them yet and I would like to see their comment to this.

Br Marti

jeep98




msg:531348
 2:57 pm on Sep 2, 2005 (gmt 0)

It'll be interesting to see if you get a response. I've been waiting over a week to get a response from CJ to my questions. I'm definitely reconfiguring all of my keyword buys today to point to non-CJ affiliates b/c my CJ links have gone silent (I thought it would smooth out after a couple of weeks, but now it's time to cut my losses until this gets figured out).

metakomm




msg:531349
 3:02 pm on Sep 2, 2005 (gmt 0)

Why don't you call CJ instead of emailing them?

They are easy to get a hold of via phone...

gomer




msg:531350
 6:04 pm on Sep 2, 2005 (gmt 0)

I have emailed CJ the URL to this thread today, I haven't started with them yet and I would like to see their comment to this.

Well done, thanks. It is nice to give them something like this in an email. If the person receiving the email cares to give it the attention it deserves, they can forward it on to higher ups.

CJ looses money too when this happens. They are not only screwing us out of money, they are screwing themselves too. I am guessing it is hectic inside CJ right now. I can't even log in to my account.

suzyvirtual




msg:531351
 12:00 pm on Sep 3, 2005 (gmt 0)

Argggh. I am so frustrated. Throughout this whole thing I have not taken down any CJ links, and I have weathered some dismal days (though many days have been close to or actually normal). Yesterday and Wednesday are showing all time lows for me (about 1/6th of my normal daily averages). Now CJ has taken the announcement about reporting problems off the front page and my account ceratinly hasn't been credited with any lost sales. Does this mean that reporting is supposed to be normal now?
Thanks for listening...grrrr...

somerset




msg:531352
 4:18 pm on Sep 19, 2005 (gmt 0)

There is definately a problem with the redirect scripts going form CJ to Ebay. I use both Ebay.com and co.uk through CJ. There are several pages refreshed though, until the user gets to the final Ebay page. Often this process is very slow - more on the Ebay side than CJ. Sometimes several seconds pass before arriving at the final page. I'm sure I am loosing customers / commission because of this. Is it only me that has noticed this?

pulsar




msg:531353
 10:37 pm on Sep 19, 2005 (gmt 0)

It seems that most complaints regarding CJ are actually about their clients reversing leads/sales, and not CJ themselves. The problem is that CJ earns revenue even when a client doesn't pay their affiliates, because CJ charges a monthly fee. So there's no real incentive for CJ to closely monitor their clients for defrauding affiliates.

The latest report we saw is about Lending Tree at CJ.

David

[edited by: Drastic at 4:42 pm (utc) on Sep. 20, 2005]
[edit reason] no self promotion please [/edit]

pcgamez




msg:531354
 3:39 pm on Sep 24, 2005 (gmt 0)

I've looked at the reports for my own site, and it does appear that something strange is going on. I use Abebooks through CJ. Content wise, nothing significant has changed on my site. I am getting significantly more traffic this month than last month, but nothing huge (this should have no effect on the ratio).

Going by the 12 month graph:

My conversion ratio is 2/5 of what is was last month.
My number of clicks is over 2x (so far this month) what is was last month.
My number of sales is ~75% of what it was last month.

The last part is the interesting part. Given that the number of clicks has increased (as expected given the traffic increase), I would expect my number of sales to be at least what it was last month (even taking into account that the month is not over and sales have yet to clear).

Am I maybe missing something here?

This 32 message thread spans 2 pages: 32 ( [1] 2 > >
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