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This 66 message thread spans 3 pages: < < 66 ( 1 [2] 3 > >     
CJ Reporting Delayed?
Reports are working but my stats are 1/3 what they should be.
JaySmith

5+ Year Member



 
Msg#: 5036 posted 2:08 am on Aug 16, 2005 (gmt 0)

Now that CJ has finished thier update and the reports tab is working, are their stats delayed for the weekend? I am only at 1/3 what I should have made friday-Today...

Their message stated that reporting could be delayed 24 hours but does that mean the reports tab would be unavailable for 24 hours or when the tab is up the stats will be delayed?

Anyone else have an off day/weekend?

 

metakomm

5+ Year Member



 
Msg#: 5036 posted 3:07 am on Aug 23, 2005 (gmt 0)

CJ is now reporting payments will be made on the 24th and 25th...what a joke of a company...they keep pushing the payment date back...

between them and linkshare, getting paid is a hard task...

Nabeel

5+ Year Member



 
Msg#: 5036 posted 3:17 am on Aug 23, 2005 (gmt 0)

CJ Account Manager Status [Last Update: August 22, 2:45 PM PDT / 21:45 GMT 22 August]

Commission Junction recently deployed a series of upgrades and enhancements in the first phase of a two-part Reporting Initiative. At this time upgrades are still being implemented and as a result there is some instability in the CJ Account Manager.

We expect the instability to be temporary, and continue to work round-the-clock to resolve all issues so that you can experience the full benefits of the Reporting Initiative deployment. There has been swift progress in addressing outstanding issues and you can expect to see full resolution very soon.

Be assured, tracking and recording of data has been and is still fully functional. We will post situation updates to the site. Thank your for your patience.

My balace have been freezed for 7 days, clicks and impressions are still being tracked but no sign of sales or leads. I'm worried.
CJ never care for its affiliates.
I am sure i have missed many sales.

rockfen

10+ Year Member



 
Msg#: 5036 posted 4:14 am on Aug 23, 2005 (gmt 0)

I feel like I should weigh in here and say that my sales have dropped significantly ever since their 'upgrade'.

ccam96

5+ Year Member



 
Msg#: 5036 posted 5:30 am on Aug 23, 2005 (gmt 0)

They are having MAJOR PROBLEMS! I have really lost confidence in these people. I've already stopped going through them for my top merchant (I'm using their in-house program and it's 10X better.. (faster payments.. better interface. etc.) i may look for other options on some of my others.

I think these guys are having a hard time meeting payments. Nobody in their right mind would implement a major modification right before the pay date unless they did it on purpose to allow them to delay payments. Why don't they just send everyone their estimated payments NOW and adjust them later if the new software is causing them problems. This would be the most customer friendly method.

They MUST be having cash flow problems

Nabeel

5+ Year Member



 
Msg#: 5036 posted 7:20 am on Aug 23, 2005 (gmt 0)

I made a purchase using my affiliate link 12 hours before, but still that sale is not added in my account.

john1533

5+ Year Member



 
Msg#: 5036 posted 11:05 am on Aug 23, 2005 (gmt 0)

I made 2 test purchases 16 hours ago.... as of yet nothing has registered. They are stealing!

JaySmith

5+ Year Member



 
Msg#: 5036 posted 1:24 pm on Aug 23, 2005 (gmt 0)

Just when I thought they couldn't get any worse, I log in last night and saw the payment delay notice... I have contacted them 4 times since last monday and still have not received any replies.

Hopefully there is problems with reporting.... The way I see it they owe me 100% of what they claimed I made the past week if not more.. My traffic happened to go through the roof just before that update.. Google up 50%.... CJ DOWN 50%... I am hoping to see a HUGE jump in my balance eventually.

I think they did a major low level database archeticture change and corrupted data in the process... Very UNPROFESSIONAL..

Oh, and a test purchase done last Thursday for web hosting hasn't posted yet...

ganderla

WebmasterWorld Senior Member 10+ Year Member



 
Msg#: 5036 posted 4:25 pm on Aug 23, 2005 (gmt 0)

I am fumed about this whole thing. I could explode. I have lost hundreds if not thousands of dollars. Here are some of my numbers.

Date Clicks Leads Conversion Rate
8/11 565 267 47%
8/12 468 177 38%
8/13 421 14 3%
8/14 577 117 23%
8/15 506 157 31%
I refuse to believe that the numbers on the 13th are correct.

Heads are going to roll!

somerset

10+ Year Member



 
Msg#: 5036 posted 5:59 pm on Aug 23, 2005 (gmt 0)

I also have suffered with a mysterious dip in earnings, and still 40% down. I suspect that all sales are not being tracked back to my account. So, I wonder if the figures will catch up with themselves later - or if we have all lost our earnings!

tsinoy

10+ Year Member



 
Msg#: 5036 posted 7:13 pm on Aug 23, 2005 (gmt 0)

one thing I notice about some merchants is that some of them implemented https, and the tracking in cj is done via normal http so whenever the user finishes to do whatever they are doing, a javascript alert regarding security will popup asking whether they want to show unsecured items, normally people will click on no, if that's the case tracking will not work any more...

maybe you want to check with your merchants regarding this matter...

JaySmith

5+ Year Member



 
Msg#: 5036 posted 7:42 pm on Aug 23, 2005 (gmt 0)

I think we need to some detailed scrutinizing over our stats once they say it is over... if off, we need to move our affiliates away from them to linkshare if possible and start a boycott campaign..

I wish a cj representative would join in on this conversation to put us at ease... Are there any premium publishers here that can contact them by phone? If so, please give your rep a call and point them to this thread so that they can explain what is going on.

They have been very good to me in the past but with this mess are basically erasing the respect I had for them.

rockfen

10+ Year Member



 
Msg#: 5036 posted 12:07 am on Aug 24, 2005 (gmt 0)

Interesting how the money seems to be disappearing off of everyone's accounts right at the same time they are supposed to be sending out our checks from last month...

hannamyluv

WebmasterWorld Senior Member 10+ Year Member



 
Msg#: 5036 posted 12:33 am on Aug 24, 2005 (gmt 0)

away from them to linkshare

And that's better how?

This is not that bad, people. A few days delayed is not so bad. Many of the other networks are routinly weeks, even months delayed in payment and after months still don't have their reporting working right. like linkshare

skippy

10+ Year Member



 
Msg#: 5036 posted 1:12 am on Aug 24, 2005 (gmt 0)

Boy this is getting old. Felt the need to halt a bunch of adwords campaigns more then a few days back and I have a new one ready to go.

somerset

10+ Year Member



 
Msg#: 5036 posted 8:20 am on Aug 24, 2005 (gmt 0)

hannamyluv, how is it 'not that bad' surely the fact that many of us are at the same time reporting dips in earnings means that there is a problem. It looks like potfulls of commission has simply been piffed away.

hannamyluv

WebmasterWorld Senior Member 10+ Year Member



 
Msg#: 5036 posted 1:41 pm on Aug 24, 2005 (gmt 0)

the fact that many of us are at the same time reporting dips in earnings

And I have read just as many on various boards that say theirs are steady or even up. Mine are not down, that's for sure. There have been delays in reporting but as far as I can tell everything shows up eventually.

LS on the other hand still owes me $2000 in commission from March/April from a single merchant. The commissions show up on some reports and not on others. Of course perhaps it come from the fact that their new system is under documented and user unfriendly so I just can't find where the heck it is. This might all be resolved if I got an answer back from customer service, but good luck there.

So, right now, yes, CJ qualifies as not that bad.

Beyond that, I am getting the distinct feeling that many people here have never run or been involved in a regular business. Things like this would be considered small potatoes. 4 days late on payments. *sheesh*, I wish I had clients who were only 4 days late when I consult. Clients and customers are far worse and more brutal in their no-payment, late payment and charge-backs than I have ever seen affiliate marketing be.

Many of you also don't seem to be programmers. Programs like the ones that CJ uses to run stats are massive and still, like any other program a single stupid mistake can whack the whole system or one fix can break another part. CJ could have tested to the end of time and still not have been 100% sure that it would all work right. They were unlucky and yes, they did make a mistake in rolling out before payment time.

CJ is what I would consider to be the most reliable and consistant of the networks. Everybody gets to screw up once and they have done it and IMHO, it's not nearly as bad as it could have been.

Now, if all of the stats junkies would just relax and check once a day to see if they made money instead of every 30 seconds, we might get a payment this month.

ccam96

5+ Year Member



 
Msg#: 5036 posted 2:34 pm on Aug 24, 2005 (gmt 0)

I agree that they are usually reliable, but as for payment timing, they've been late every other month or so. when I started with CJ 2 years ago, they consistently paid at or near the 20th. Recently, they've been very inconsistent with their payments.

I think that ever since Google put the whack on the multiple "websiteless" affiliates directly linking to merchants in Adwords, CJ's publisher base must have dropped significantly. This lowered their revenue volume and hurt their profits. I can't believe that this hasn't affected their business.

JaySmith

5+ Year Member



 
Msg#: 5036 posted 4:17 pm on Aug 24, 2005 (gmt 0)


Many of you also don't seem to be programmers. Programs like the ones that CJ uses to run stats are massive and still, like any other program a single stupid mistake can whack the whole system or one fix can break another part. CJ could have tested to the end of time and still not have been 100% sure that it would all work right. They were unlucky and yes, they did make a mistake in rolling out before payment time.

I'm a programmer and currently work for myself.. Having worked at large companies maintaining large programs, I know how easy it is to break things on upgrades.. But I have never worked for anyone that would have released such a mess to the public without a SOUND rollback strategy... Sure things break.. but we ALWAYS HAD A ROLLBACK STRATEGY.

One web application had a database that had 100's of thousands of records added daily.... Including audio/video... We could only test these things out so much since we didn't have the luxury of having a customer's database like CJ has. And when we do the first Beta install, we were ready to roll back.. and had to a few times.

I would have been canned If I went onsite and left a mess like that at a customers site.

I'm sure they are the best out there and that's fine.. For the most part they have treated me extremely well. But some of us rely on semi-realtime stats (at least daily).. And to not get these for two weeks is just unsatisfactory. Some of my test purchases over the last two weeks have posted while others haven't... The per cent that haven't seem to match the per cent I am off. (very close)

metakomm

5+ Year Member



 
Msg#: 5036 posted 6:29 pm on Aug 24, 2005 (gmt 0)

CJ just updated their site with a new message...

They say they will start wiring stuff today, and it will start to show up in banks as early as next week...

They claim this delay will be a one-time event...Yeah, sure... lol

crobb305

WebmasterWorld Senior Member crobb305 us a WebmasterWorld Top Contributor of All Time 10+ Year Member



 
Msg#: 5036 posted 6:48 pm on Aug 24, 2005 (gmt 0)

Things at cj appear to be an emormous mess. Payments have not even been disbursed! I get timeout errors when I try to view my transaction reports. Horrible mess.

tictoc

10+ Year Member



 
Msg#: 5036 posted 6:52 pm on Aug 24, 2005 (gmt 0)

I imagine they are earning some high interest rates on our money so they want to take their time! haha

I would recommend they get a better network connection to make reporting and linking faster for us all. Maybe a OC-3 or more in their building(or to their servers) if they do not already have this... Their servers need an upgrade to be faster and stop these timeouts - this site is slower than checking Yahoo Mail these days!

JaySmith

5+ Year Member



 
Msg#: 5036 posted 7:08 pm on Aug 24, 2005 (gmt 0)

And on Monday they will say that only some of the payments are processed and that the rest should go out Tues-Wed.. and On Wed they will say that the payments are ready to be sent out and they should show up on Friday...

It wouldn't be so bad if they were up front with us at the beginning... a simple message stating that key elements of the reporting system is down and will delay payment for up to a week...

jchance

10+ Year Member



 
Msg#: 5036 posted 7:51 pm on Aug 24, 2005 (gmt 0)

a single stupid mistake can whack the whole system

This is an absolutely true statement. I used to worked for a multi billion dollar e-commerce site and when we pushed out new code things did break.

HOWEVER, when things did break it was all hands on deck trying to get it fixed and if things couldn't be fixed in a matter of hours we backed out the code base. If a backout of the code wasn't feasible (which I'm assuming must be the case over at CJ right now) I can guarantee no engineer would go home until it was fixed.

This thing has been going on for over a week now and while I'm not concerned about not getting paid (I know I will), I'm am annoyed that I can't get on and do my daily business that I need to do on CJ.

There is no excuse for this thing dragging on for as long as it has other than total incompetence of their IT department (which is actually a scary thing)...

jcoronella

WebmasterWorld Senior Member 10+ Year Member



 
Msg#: 5036 posted 8:18 pm on Aug 24, 2005 (gmt 0)

If this is a database problem, re-importing data can be a long process. They batch process their sales, so I doubt data is lost. Anyone who was worked with a multi Terrabyte db should surely give them a bit of slack.

CJ is always good about making up for 'downtime', which is not the case here - this is just the reporting area, and no tracking links are breaking.

metakomm

5+ Year Member



 
Msg#: 5036 posted 8:22 pm on Aug 24, 2005 (gmt 0)

well some good news...looks like they locked my payment...it was deducted from my balance...

ccam96

5+ Year Member



 
Msg#: 5036 posted 11:28 pm on Aug 25, 2005 (gmt 0)

Has anyone actually received a payment yet? It was deducted from my balance yesterday and usually by now it clears my bank by the next day. It's not there yet.

metakomm

5+ Year Member



 
Msg#: 5036 posted 11:36 pm on Aug 25, 2005 (gmt 0)

locked and deducted, but not in my account. I think the indicator that will tell you if it was sent to the bank will be when it says there was a payment made for August. I still show July as the payment date....

metakomm

5+ Year Member



 
Msg#: 5036 posted 1:40 am on Aug 26, 2005 (gmt 0)

ok. now the payment is shown to be sent.

ganderla

WebmasterWorld Senior Member 10+ Year Member



 
Msg#: 5036 posted 8:19 pm on Aug 26, 2005 (gmt 0)

Mine was deposited this morning

tsinoy

10+ Year Member



 
Msg#: 5036 posted 12:53 am on Aug 27, 2005 (gmt 0)

no deposits for me... looks like one of you guys are right.. first they told us monday, and wednesday.. and then thursday and then friday.. and then.. now.. the start of next month...

I guess the standard business practice is being played here.. if there is a good reason always.. shorten your recievables and always delay your payables... cashflow is king...

well most of us would probably do the same if we can get away with it...;)

binary1000

10+ Year Member



 
Msg#: 5036 posted 3:28 am on Aug 30, 2005 (gmt 0)

The CJ database is so screwed up.

Is anyone seeing any detail on the daily reports? Earlier this month there was some vendor detail and now there is none at all.

Can anyone run ANY report other than the daily summary and get results?

We record all of our daily figures each morning onto a forecasting spreadsheet to see if things are on track for the month for everything we do, and the figures from CJ now for days earlier in the month are not the same and the detail that WAS there is gone.

I am really suprised that people are not complaining more about these issues. I see more complaints about silly mundane things like checks arriving in 3 days rather than 2. This is a serious issue with CJ that needs to be fixed. I have a feeling we lost a lot of dough this month and we have no way to prove it.

This 66 message thread spans 3 pages: < < 66 ( 1 [2] 3 > >
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