I have complained for months that I thought the 'Quote of the Day' link provided by the Brian Tracy '21 Success Secrets- FREE CD' was not working. I was told by the Brian Tracy Affiliate Manager that it was working six months ago.
However, after having queried it again and again, they have now admitted it was not tracking. They have now removed it from the network.
They are refusing to compensate us for showing hundreds of thousands of their adverts and not earning a cent in commission because the tracking was not working. Our emails are not being responded to. The phone number on their site for affiliates is dead.
It was not our fault THEIR link was not tracking, so we should they get free advertising on our sites?
This has made be furious: they are a wealthy company and I shouldn't have to pay the price for their ineptitude.
I would ordinarily have accepted it as just another disappointment, but I have been tricked, conned and lied to by too many 'respectable' merchants online and will not allow another internet company to scam me.
There are just too many merchants out there who just expect affiliates to put up with tracking not working. Because they can hide behind the anonymity of email, they can get away with enjoying free exposure on affiliate sites without paying up the promised commission.
What can we do?