I really don't know much about CJ but to miss a transaction is entirely possible no matter what. For CJ to not post a transaction on purpose would not benefit them since they get commission also. Excluding parasites, the only other party to gain from a missed transaction would be the merchant.
Exactly. If they don't track the commission then they don't get paid either, so there is no reason for them to underreport.
I would take a much closer look at the merchant's site and whether they have the tracking code properly implemented (on the purchase confirmation screen is where it goes, I believe).
I absolutely do not think this was a willful act on the part of CJ or the merchant; I think that is pretty obvious from the tone and posture of my post.
However, there is always the possibility of intrinsic order processing problems due to computer system design flaws or other workflow oriented items.
Either way, a lost commission is a lost commission.
Yes, a lost commission is a loss. I'm just not sure what it would be other than a 'missed' transaction in which case if it was the fault of CJ they would fix it immediately if not faster or not so honest merchant or scumware.
At this point I would really do another test buy with the merchant. You might even use another computer and another affiliate code, if practical, just so they don't see you coming. Save whatever order confirmation pages you get to disk. If the order doesn't show up in your reports, that's a strong hint to ditch the program.
Does anyone know exactly how cj monitors traffic? I've worked on two sites that are active in cj, and I have no idea on how they track... there was no code for them anywhere on the site when I started, as well when I finished... Yet sales through cj apparently keep happening... Anyone have a clue?
Just to add my 2 cents our CJ programs have all plummeted and click throughs more than doubled. Every other program we work with outside this system has grown with our sites increase. This has happened signifigantly over the last two months. I too am baffled?
Have you had any luck e-mailing CJ? We tried a couple of messages and got one reply and the rest unanswered, especially the missing commission complaint.
Anyone think Valueclick has anything to do with it?
That's what worries me too (ValueClick).
The reversals are driving me nuts. Its unbelievable that big merchants can have such crappy CC systems.
I've increased traffic and increased sales which is nice but I'd keep a close eye on reporting because I've had sales disappear from reporting and can't get email replies from the merchant or CJ.
I use CJ and yes I have not seen any commisions for awhile are people saying that they are not reporting sales.
Personally I think affiliate commissions should be higher in some instances since we are sending them the business. In time I think companies will realize the power of popular site and pay them accordingly, everything in time.
Look forward to future comments on Affiliate marketing!
I'm deeply concerned. As a good anecdotal metric, I'll say that immediately after Google's last update settled down just a few of days ago may main site vaulted to #2 on page 1 for my favorite keyword (from page 2). Definitely should increase traffic, we all know that.
Additionally, the instant that Yahoo fired Google and posted their own algorithms I came from nowhere and went to #1 on 3 separate kw's, plus I went to above the fold on p1 on 3 or 4 others and just below the fold on two more keywords.
This site is laden with CJ links for 6 or more CJ merchants.
Point is, I should have seen a healthy and significant rise in CJ traffic. I have seen it on other sites that don't have CJ links. But not on CJ.
CJ's site has been quite squirrelly since their weekend tinkering. I spoke with a CJ rep today about this subject and he says look for more missing transactions to come in over the next 24--48 hours.
But I can't help but wonder about the coincidence of all this-- coming shortly after the ValueClick takeover. CJ has always been a great bunch of people, very responsive to my (sometimes ignorant) questions and needs. And they have always, at least up until now, been in my experience the only affiliate program that gives affiliates a fair shake. Some of the others, who we all know, suck up to their merchants and their affiliates are second class citizens.
Paranoid as I am about losing traffic to what is essentially a turnkey operation (that we must accept with childlike faith), I've never had any reason whatsoever to believe that CJ has intentionally ripped me off.
I hope this all ends well.
Hi all, I manage several programs on CJ and I really don't believe CJ would cheat anyone out of commissions. It would cost them too much. Yes, they have had alot of reporting problems lately and I even worry sometimes from the merchant side if the reports "have been affected." But I can assure you they are not purposely withholding anyone's commission. They only get paid if and when you do.
If you are sending increased clicks and seeing lower commissions on CJ there could be many reasons: Norton and other ad blockers and firewalls blocking CJ links, merchants who supposedly turn off tracking sometimes or have programming glitches and of course, parasites. You need to be careful who you partner with and try to determine if they are parasite free, otherwise some of your commission can be stolen by other affiliates.
Parasites are allowed in many of the networks but I think CJ attracts them.
Another thing I wonder about when I hear of commissions going down is the whole cookie issue. With all the press about spyware and privacy, I think more and more people are blocking or deleting cookies and there is more software out there that helps feed this fear and eats cookies too. Of course that would have an effect accross all networks, not just on CJ, but I think it's becoming more of an issue.
Just checked CJ and the reporting is closed again, must be more problems.
I still get some sales but I am sick of their reversals and poor reporting, I am considering moving to another network, has anyone had any luck with Dark Blue?
I have used Linkshare in the past they were worse than CJ.
I just got a mail from CJ / eBay telling me that they didn't count eBay commissions from the 24th to now.
So they do loose stuff, but they try to fix it up...
Yeah. I just got an email tonight from CJ saying that they're taking $178 US out of my account because they gave me too big of a bonus from Ebay Australia last month. Ebay AU screwd up their tracking and so no links, clicks, impressions etc could be tracked for at least three weeks of January and a few days in February.
I'm very frustrated as now they have to 'estimate' how much I would have made, which they did, and now they're changing that estimate based on essentially nothing.
The only comment I will make at this time is that this thread keeps growing.