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|Site Submit - URLs with errors?|
| 5:29 pm on May 12, 2004 (gmt 0)|
Active URLs: X
URLs with Errors: X
Anyone have any idea what the second line means? All my urls seem to have errors and customer support is not providing me any feedback.
What should I do?
| 8:48 pm on May 12, 2004 (gmt 0)|
Well, apparently it says the urls have errors until they are submitted to the index.
After calling them they told me it can take up to 12 days to be indexed.
| 7:09 pm on May 14, 2004 (gmt 0)|
Okay, 12-13 days and the URLs still say they are in error in the control panel.
A few of the URLs show up in the index but not all of them. I called up the customer service and they KEEP telling me it will take a few days more.
What kind of customer service is this? I've requested a refund from these people.
I'm paying a yearly submission cost and it takes half a month to see any results? No thank you.
| 11:11 pm on May 16, 2004 (gmt 0)|
Called support to be informed I should wait a few more days.
Requested to talk to a manager.
Received voice mail. Left a message.
No response for 3 days.
All urls not submitted and control panel still says all urls are in error.
| 1:25 pm on May 18, 2004 (gmt 0)|
Are these newly submitted url's?
| 7:46 am on May 19, 2004 (gmt 0)|
Well, submitted on the 1st of May, so not that recent.
This is unbelievable. I seem to be speaking to the same customer support reps who keep telling me it will be fixed in a few days.
Same errors and same lack of inclusion after supposedly speaking to a manager, who supposedly lost my phone number but then found it when I called her.
Am I drunk? How could this be the customer support mentality/staff of such a large organization? My small e-commerce companies have superior customer service.
Still no resolution, 18 days later.
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