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Site Submit - URLs with errors?
Decius




msg:32339
 5:29 pm on May 12, 2004 (gmt 0)

Active URLs: X
URLs with Errors: X

Anyone have any idea what the second line means? All my urls seem to have errors and customer support is not providing me any feedback.

What should I do?

 

Decius




msg:32340
 8:48 pm on May 12, 2004 (gmt 0)

Well, apparently it says the urls have errors until they are submitted to the index.

After calling them they told me it can take up to 12 days to be indexed.

Whee.

Decius




msg:32341
 7:09 pm on May 14, 2004 (gmt 0)

Okay, 12-13 days and the URLs still say they are in error in the control panel.

A few of the URLs show up in the index but not all of them. I called up the customer service and they KEEP telling me it will take a few days more.

What kind of customer service is this? I've requested a refund from these people.

I'm paying a yearly submission cost and it takes half a month to see any results? No thank you.

Decius




msg:32342
 11:11 pm on May 16, 2004 (gmt 0)

14-15 days

Called support to be informed I should wait a few more days.

Requested to talk to a manager.

Received voice mail. Left a message.

No response for 3 days.

All urls not submitted and control panel still says all urls are in error.

caine




msg:32343
 1:25 pm on May 18, 2004 (gmt 0)

Hi Decius,

Are these newly submitted url's?

Decius




msg:32344
 7:46 am on May 19, 2004 (gmt 0)

Well, submitted on the 1st of May, so not that recent.

This is unbelievable. I seem to be speaking to the same customer support reps who keep telling me it will be fixed in a few days.

Same errors and same lack of inclusion after supposedly speaking to a manager, who supposedly lost my phone number but then found it when I called her.

Am I drunk? How could this be the customer support mentality/staff of such a large organization? My small e-commerce companies have superior customer service.

Still no resolution, 18 days later.

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