homepage Welcome to WebmasterWorld Guest from 54.237.228.144
register, free tools, login, search, pro membership, help, library, announcements, recent posts, open posts,
Become a Pro Member
Home / Forums Index / Search Engines / European Search Engines
Forum Library, Charter, Moderators: Rumbas

European Search Engines Forum

    
Toll free Numbers in Europe: UIFN vs. ITFS
Which should we use? I see mostly ITFS in Germany and the UK
alpine




msg:496316
 10:48 pm on Jul 26, 2005 (gmt 0)

Hello all,

We are registering toll-free numbers for our European customers to call us in California. Are there practical considerations regarding consumer acceptance or functionality of UIFN numbers vs. ITFS?

As a point of information, UIFN is the system introduced a few years back that allows companies to have one toll-free number across many countries. The format is 800-XXXX-XXXX. Each country may also have a different prefix, e.g. Australia is 0011-800-XXXX-XXXX, and Finland is 990-800-XXXX-XXXX.

ITFS is the "original" toll-free system in which you have a different number in each country, and formats may vary.

I am wondering, specifically because, for example, most German websites I have seen have toll free numbers as 0800-XXX-XX-XX, which must be ITFS. I see nearly the same format in the UK: 0800-XXX-XXXX. I have yet to see sites displaying a UIFN number, though I haven't looked terribly hard.

So, I am wondering if the European consumer prefers ITFS numbers, or that somehow UIFN numbers aren't as universally connectable from every phone in a given country, etc. I have seen one article (though from Feb 2000) that makes both of these arguments, yet our provider, a big telco, says they process more applications for UIFN than ITFS.

Obviously, it is attractive to have one UIFN toll-free number across numerous countries, and also saves us $600 per month in recurring fees for all of the numbers needed under ITFS.

Thanks!

 

Global Options:
 top home search open messages active posts  
 

Home / Forums Index / Search Engines / European Search Engines
rss feed

All trademarks and copyrights held by respective owners. Member comments are owned by the poster.
Home ¦ Free Tools ¦ Terms of Service ¦ Privacy Policy ¦ Report Problem ¦ About ¦ Library ¦ Newsletter
WebmasterWorld is a Developer Shed Community owned by Jim Boykin.
© Webmaster World 1996-2014 all rights reserved