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Impossible to cancel Yahoo listing
Incredibly frustrating!
louponne

WebmasterWorld Senior Member 10+ Year Member



 
Msg#: 2704 posted 10:31 pm on Apr 8, 2006 (gmt 0)

I have an *old* paid Yahoo listing that I want to cancel. The YahooID is gone and so I can't just logon to Yahoo and cancel it. I have received the renewal email telling me I'll be charged on such a date. I have been emailing back and forth with the "support" and they won't cancel it without several different forms of proof, that I have no way to provide.

Anyone have any clues as to how to cancel a listing if you don't have the YahooID any more?

 

skibum

WebmasterWorld Administrator skibum us a WebmasterWorld Top Contributor of All Time 10+ Year Member



 
Msg#: 2704 posted 4:52 am on Apr 10, 2006 (gmt 0)

Is it a dead site, can you take it down and put up something like "Please do not renew this site in the Yahoo! directory?" on the homepage.

Keep a copy of the emails, charge it back and show the communications to your credit card company?

louponne

WebmasterWorld Senior Member 10+ Year Member



 
Msg#: 2704 posted 9:07 am on Apr 10, 2006 (gmt 0)

Is it a dead site, can you take it down and put up something like "Please do not renew this site in the Yahoo! directory?" on the homepage.

no, the site's still on-line, I just don't think the Yahoo listing is worth the $$$ any more!

steveb

WebmasterWorld Senior Member steveb us a WebmasterWorld Top Contributor of All Time 10+ Year Member



 
Msg#: 2704 posted 7:34 pm on Apr 11, 2006 (gmt 0)

Cancel the credit card.

LifeinAsia

WebmasterWorld Administrator lifeinasia us a WebmasterWorld Top Contributor of All Time 5+ Year Member



 
Msg#: 2704 posted 8:41 pm on Apr 11, 2006 (gmt 0)

Send them a final message stating:
1) you want to cancel
2) if they still charge yoiur card after being instructed not to, you will dispute the charge with your credit card company
3) you will include a copy of this message and all previous messages as documentation that you did not authorize the charge
4) the dispute will result in a chargeback fee against Yahoo
5) additionally, since you repeatedly told Yahoo ahead of time and they still chose to charge your card, the credit card company may view that as fraud, not just a simple chargeback issue

It would be better if you could snail mail it certified to a manager, but it's doubtful you'll be able to get a name/address.

RobinK

10+ Year Member



 
Msg#: 2704 posted 3:11 am on Apr 12, 2006 (gmt 0)

Contact the credit card company and tell them what is happening so they won't pay when and if yahoo tries to charge the account.

louponne

WebmasterWorld Senior Member 10+ Year Member



 
Msg#: 2704 posted 5:39 pm on Apr 12, 2006 (gmt 0)

thanks for your replies, everyone.

My latest very stern message saying that if they did charge me, I would refute it and my bank would charge them back plus a fee, finally got results.

They were really sending me in circles for a while there. They were asking me to fax them several documents, it was totally ridiculous.

Anyway, it is finally resolved!

matimer

10+ Year Member



 
Msg#: 2704 posted 5:48 pm on Apr 12, 2006 (gmt 0)

... nevermind

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