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bCentral Question
bCentral problems with review
Eathan




msg:472393
 5:49 pm on Oct 25, 2005 (gmt 0)

Hi All,

I hope you can help. I've been having issues with bCentral being able to access the sites I submit. Each time I submit I am told the URLs don't resolve, but then the phone support staff confirms they do indeed.

I've checked the domains from various routers around the world, confirmed port 80 isn't blocking anything, opened up ping and trace and done everything in my power. Unfortunately, the bCentral folks never even make it to the firewall...

I've asked if they could run a trace or give me an IP range or anything that might help me figure out what's up, but no luck.

Can anyone give me an IP a bCentral reviewer has hit their site on, so I can run a trace from my server, or shed any light on this issue?

BTW, the sites in question have all been around for many months if not years and bCentral is the only problem like this I've run into.

Thanks!

 

Event_King




msg:472394
 10:17 pm on Oct 30, 2005 (gmt 0)

Not sure what you mean by 'resolve' but after entering the entry to MS sbd, you need to wait til they send you a mail confirming entry. The entry gets reviewed you see, and if you try and put in another url, it kind of clogs things up.

They are very good and review sites very quickly.

Eathan




msg:472395
 7:46 pm on Oct 31, 2005 (gmt 0)

Thanks for the reply. They do indeed review submissions very quickly, but my problem is their review team can't ever seem to access any of my submissions and they aren't giving me any feedback as to what the problem is.

Their phone support team hasn't had any trouble and their escalations team little, but the reviewers have never even made it as far as our firewall. I'm hoping someone has an IP from a successful reviewer visit so I can run a trace and find where the clog might be.

Thanks again!

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