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Accessibility and Usability Forum

    
Help! Our Site Frequently Comes Up A Blank Page!
LOLDavid




msg:1582848
 6:18 am on Jun 1, 2006 (gmt 0)

Recently we've been having this intermittent issue when we access our home page directly that it comes up a blank white page. We are able to click Refresh and then the home page immediately comes up. But we can't figure out why precisely it's coming up blank initially.

For any other URL other than the top level page the site seems to come up fine and it seems to be only on certain people's computers because our programmers can't get it to happen on their computers. It happens for me on IE but we've had people who say it has happened them on Firefox.

The problem seemed to have started when we created a sub-domain a month ago. And this sub-domain page seems to come up blank initially sometimes as well. Any one have any idea what is going on here and how we can fix it?

[edited by: DrDoc at 9:51 pm (utc) on June 1, 2006]
[edit reason] Removed personal references [/edit]

 

encyclo




msg:1582849
 12:21 am on Jun 2, 2006 (gmt 0)

Hi LOLDavid and welcome to WebmasterWorld!

Are your pages being generated by a server-side process, and if so what language is being used? (PHP, ASP, .NET...?) When you get a blank page is the source code blank or is the page not rendered correctly? Do you have access to the server logs and if so, what happens when a blank page is served?

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