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BingAds (was MSN/Microsoft AdCenter) Forum

    
Billing.A Problem
Can't Get MSN to Bill My Card!
metakomm




msg:1582098
 2:27 am on Apr 22, 2006 (gmt 0)

I had a rather large balance accumulate quickly because of slow reporting which caught my bank account by surprise. One day my account showed I owed $400, the next day it was at $4,000 from previous days!

Anyway, I finally got my cash together to pay MSN an outstanding balance.

I called and told them to bill my card. I was told it would take up to 12 hours for them to bill me. It took the rep over 20 minutes to figure out how to even charge my card.

Over 24 hours has passed and MSN still hasn't billed my card.

Anyway...two things...the lag is just bad, bad, BAD!

And when I have called support, the reps seem like they are in the dark more than I am. And when you ask for a supervisor, the rep will try and dissuade you and say "the supervisor is non-technical". LOL! The reps are hardly technical!

 

adCenter411




msg:1582099
 8:55 pm on Apr 25, 2006 (gmt 0)

the adCenter support team is looking into metakomm's situation. is anyone else out there experiencing something similar where you can't get billed? please let me know - via sticky mail if you want - so i can let our support team know.

thanks,
adCenter411

jgmiller




msg:1582100
 3:27 pm on Apr 28, 2006 (gmt 0)

I just had a similar situation but our balance wasn't so big. Due to a bank problem (yes it really was), our corporate cards were paused yesterday. Of course Adcenter tried to bill about $500 and it was declined, this morning I get an e-mail saying go in and edit the account to bring it current.

After verifying that my card was working again I went in there and first just tried to save the card again and got a generic error message. Next I tried to add the same card again, which it did. Of course I figured it would just overwrite a card of the same number, silly me; it just put it in there twice. However the account still showed as "On Hold". So I called support where a very pleasent person told me sometimes it takes up to 24 hours to come off hold. Of course he also said sometimes it just takes 1/2 an hour. Shouldn't support know when CC's are billed.

This all brings me to my main frustration with Adcenter. I want to give them more money but they seem to be doing everything in their power to prevent that. Due to a lack of competitors my ads are converting at an amazing level, I'd shovel as much ad $ as I could at them if they would let me. After they setup my account using my Google campaigns and they were running for almost two weeks their system freaked out and rejected 75% of my ads (about 300 ads), I have yet to hear back from them on the appeal I filed two weeks ago. Now even though I have a valid CC they don't know when or how it will get charged and my account will come back.

Isn't the point of a PPC system to make money? They seem to have a funny way of going about it.

metakomm




msg:1582101
 4:21 pm on Apr 28, 2006 (gmt 0)

I called my bank and told them to always allow MSN adcenter to bill my card and not to reject them from potential fraudulent charges.

my bank and it's fraud protection could easily keep me from earning money

also, i added a backup card just incase.

it took almost a week to get MSN to bill my card!

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