| 6:19 pm on Apr 6, 2006 (gmt 0)|
I'm seeing the same thing. Basically double the clicks on the 3rd in the reporting but didn't see them hit our site. Seems to be spread equally accross campaigns and orders. It's as though every click and impression was counted twice or more this Monday. It would be very reassuring to here something from Adcenter on this. Like it was a one time thing that won't happen again and refunds will be issued.
| 8:50 pm on Apr 6, 2006 (gmt 0)|
bttmfeed, thanks for the reply.
After reading your post, I decided to double-check my calcuations - I screwed something up the first time through. This is what happens when one stops drinking coffee cold-turkey, apparently. :)
Anyways...after double-checking....BOTH campaigns have the clicks and impressions doubled on Monday....not just the one campaign. So it appears I was double-charged for both campaigns on 4/3. CTR is totally normal.
Anyone else seeing doubled impression and doubled clicks on 4/3?
adCenter411...do you, perhaps, know anything of this?
| 8:56 pm on Apr 7, 2006 (gmt 0)|
spc90210 and bttmfeed,
i wanted to let you know that our development team is investigating this spike that occured on 4/03. i was waiting to post to see if i could give more concrete details, but unfortunately i don't have any other info yet. i'll let you know as soon as i have an update.
| 2:36 am on Apr 8, 2006 (gmt 0)|
it's me again. i have an update for you. the dev team is still working on the daily report data issue, however there's a workaround for you in the meantime. to see your actual numbers for 4/03, run your reports for 4/03 by HOUR instead of as a daily report. let me know if that helps.
i'm sorry about this inconvenience, and i'll keep you posted as i get updates on this issue.
let me know if i can help with anything else.
| 8:19 am on Apr 8, 2006 (gmt 0)|
Appreciate the quick reply. The hourly numbers DO make sense.
| 8:57 pm on Apr 8, 2006 (gmt 0)|
I just returned home from a week's vacation to find that my msn charges on Monday 4/3 were double the normal amount and many didn't hit the landing page. What's up?
| 9:48 pm on Apr 8, 2006 (gmt 0)|
By hour reports seem to be more accurate on my campaigns.
| 4:28 pm on Apr 10, 2006 (gmt 0)|
Thanks for the quick resolution, adCenter411. It is greatly appreciated! :)
| 9:39 pm on Apr 10, 2006 (gmt 0)|
the daily report for 4/03/06 is now fixed as well.
thanks for your patience on this.