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BingAds (was MSN/Microsoft AdCenter) Forum

    
AdCenter Setup Failed
sem4u




msg:1581068
 7:36 am on Jun 28, 2006 (gmt 0)

I thought I would try and set up an account with MSN today, but I could only get to enter my billing information, and then the system just hung.

So I can't tell if my account has been debited the $5 and I don't have a confirmation e-mail either!

 

adCenter411




msg:1581069
 3:19 pm on Jun 30, 2006 (gmt 0)

Hi sem4u,
I'm sorry you had complications during sign-up. If you sticky mail me with the email and account name you used, I'll gladly look into the system to see if an account was created for you.
Thanks,
adCenter411

jbgilbert




msg:1581070
 6:09 pm on Jun 30, 2006 (gmt 0)

hey adcenter411...

If I sticky you with all the issues I have can you do something?

Every time I call the help desk, I hear ----- "can you please hold on for 2 or 3 minutes while I find out how to do that?".

Then it's a sorry, but they must be working on the system right now, so I can't help with that particular issue.

Not horrible, but then I asked for them to send me the answer........ they agree and say " we will have it to you in about 1 1/2 hours" ....... NEVER RECEIVE ANYTHING.

Is this why Bill Gates is retiring? Did he try to set up an account and decide it would be easier to just leave?

jbgilbert




msg:1581071
 8:37 pm on Jun 30, 2006 (gmt 0)

Well..... let's update this mess.......

In my previous post I said:
... the rep says sorry, but they must be working on the system right now, so I can't help with that particular issue.

Well, well, well... today I got a rep that seems pretty bright so I asked him if the reps were "taught to read this script when they did not know how to help"

The rep said YES -- the reps are TAUGHT to say this!

jbgilbert




msg:1581072
 11:21 pm on Jun 30, 2006 (gmt 0)

moderators....... please delete my previous 2 posts on this subject if you find them not to be in good enough taste. I should have cooled a bit before posting....

and, if you find it necessary to delete them, my sincere apologies for venting on the MSN issues.

sem4u




msg:1581073
 10:48 am on Jul 1, 2006 (gmt 0)

I did get a prompt reply from a lady in pre-sales who told me that the account hadn't been sent up. She did checks on several criteria for me. I will be trying again soon.

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