homepage Welcome to WebmasterWorld Guest from 54.226.136.179
register, free tools, login, search, pro membership, help, library, announcements, recent posts, open posts,
Become a Pro Member
Home / Forums Index / Microsoft / BingAds (was MSN/Microsoft AdCenter)
Forum Library, Charter, Moderators: werty

BingAds (was MSN/Microsoft AdCenter) Forum

This 41 message thread spans 2 pages: 41 ( [1] 2 > >     
MSN how can you get it so wrong?
Am I the only one that swears at the screen?
webpublisher

10+ Year Member



 
Msg#: 222 posted 4:43 pm on Jun 26, 2006 (gmt 0)

Please tell me this....

Why when I sort my orders by number of clicks does MSN AdCenter forget this customisation as soon as I click on a link to look at an order's settings.

I find I am taking 5 clicks to do something that would take 1 with Adwords.

How can a company like MSN get this so wrong! It is beyond belief.

Even when I click on an order I have to make a couple more clicks to get to the keyword bids. Surely this is something that should be accessible straight away.

I can spend hours in Adwords - happily working away - no problems

Compare tihs to MSN - 2 minutes and I'm swearing at the screen.

Amy I the only one - surely not?!

 

RhinoFish

WebmasterWorld Senior Member 5+ Year Member



 
Msg#: 222 posted 2:48 pm on Jun 27, 2006 (gmt 0)

you're not alone... :-)

my beef is that I deleted a campaign, so now it can't be renamed. Alphabetically, it's on top of all lists. On the report screen, it defaults to this deleted campaign, AND YOU CAN'T SEE that choice without opening up the further options view for customizing reports. Idiotic that my deleted campaign can't be renamed EVER to avoid this situation.

netmeg

WebmasterWorld Senior Member netmeg us a WebmasterWorld Top Contributor of All Time 5+ Year Member Top Contributors Of The Month



 
Msg#: 222 posted 9:06 pm on Jun 27, 2006 (gmt 0)

I just got into this for the first time today. I have three clients with virtually unlimited budgets for this (we're spending $60k per month on Yahoo and Google now) but given the clumsiness of the interface, the length of time for campaigns to be reviewed (it's been hours and hours and they're still pending) and some of the other little quirks and differences, I don't think we'll be using MSN. Now I can see why there are so few of our competitors there now. They gave up in frustration.

webpublisher

10+ Year Member



 
Msg#: 222 posted 9:19 pm on Jun 27, 2006 (gmt 0)

netmeg - if you ever want to go from being really relaxed to totally stressed out just log into your MSN account - works everytime!

breny

10+ Year Member



 
Msg#: 222 posted 9:46 pm on Jun 27, 2006 (gmt 0)

I'm so aggravated right now. I just set up a campaign that duplicates a campaign I have in google. What should have take 1/2 hour MAX has taken 2 1/2 hours.

DAMMIT! This is so ridiculous! What is this? June?

Somebody, ANYBODY, please do something about making this interface usable and efficient. Can't you see you're LOSING MONEY every day you don't?

webpublisher

10+ Year Member



 
Msg#: 222 posted 10:16 pm on Jun 27, 2006 (gmt 0)

I don't know if this will work but why don't we make a list of the top things that need to be addressed in Adcenter. I know there are feature wish lists but if we could create an ordered list that can be presented internally it might just make MSN aware of the massive discomfort their users are suffering.

Each reply to the last post can be a copy of the previous issues with the new one tacked on at the end.

Then maybe a representive from MSN can address each issue with a comment and hopefully a deadline for fixing.

So here goess.. going back to my original comment.

Just trying to be constructive - because I really believe MSN need some guidance by real users.

1. When sorting orders by number of clicks please ensure MSN AdCenter does not forget this customisation as soon as a user clicks on a link to look at an order's settings.

webpublisher

10+ Year Member



 
Msg#: 222 posted 10:20 pm on Jun 27, 2006 (gmt 0)

1. When sorting orders by number of clicks please ensure MSN AdCenter does not forget this customisation as soon as a user clicks on a link to look at an order's settings.

2. It should be possible to rename a deleted campaign.

webpublisher

10+ Year Member



 
Msg#: 222 posted 2:06 am on Jun 28, 2006 (gmt 0)

1. When sorting orders by number of clicks please ensure MSN AdCenter does not forget this customisation as soon as a user clicks on a link to look at an order's settings.

2. It should be possible to rename a deleted campaign.

3. When clicking on Reports, the default is account performance. If I select the date range to be "This month" from the default "Yesterday" and then select "Campaign Performance" the date shoots back to "Yesterday". This should not happen, the date range should not change once I have yet it. I lose count of the number of times I have run a report, only to find it was on the wrong date range.

netmeg

WebmasterWorld Senior Member netmeg us a WebmasterWorld Top Contributor of All Time 5+ Year Member Top Contributors Of The Month



 
Msg#: 222 posted 3:44 pm on Jun 28, 2006 (gmt 0)

netmeg - if you ever want to go from being really relaxed to totally stressed out just log into your MSN account - works everytime!

What stress? My campaigns haven't even started yet, fer crysakes.

The most recent exasperating thing I have encountered (besides the fact that it's been 24 hours and my ads have not even been reviewed yet) is that I can't specify certain defaults for my account, such as time zone; I inadvertently let one campaign go as Pacific when I want them all to be Eastern, and apparently there's no way to change the time zone - I was told I'd have to delete the entire campaign and re-enter it. Since that would mean few MORE hours of my life I'd never get back, I decided to be a California Girl for one campaign only. But I'm not impressed.

rise2it

WebmasterWorld Senior Member 10+ Year Member



 
Msg#: 222 posted 6:14 pm on Jun 29, 2006 (gmt 0)

My girlfriend walked into my home office at midnight and screamed at me.

I had already lifted the keyboard off the desk, and I believe she thought I was going to 'smash it' into something.

....and yeah, that thought HAD gone through my mind.

rise2it

WebmasterWorld Senior Member 10+ Year Member



 
Msg#: 222 posted 6:16 pm on Jun 29, 2006 (gmt 0)

And nutmeg, if you look at one of the other posts, you'll see it's now taking up to 10 DAYS for listings to be approved.

Nothing you can do for your clients on MSN for 8 more days. Take a nice trip somewhere, and send us a postcard.

:-)

netmeg

WebmasterWorld Senior Member netmeg us a WebmasterWorld Top Contributor of All Time 5+ Year Member Top Contributors Of The Month



 
Msg#: 222 posted 7:40 pm on Jun 29, 2006 (gmt 0)

(that's NETmeg)

Does someone from MSN actually read this forum?

Well, they've approved two of my campaigns, and they appear to be running. 3 of the remaining 4 are still "pending" and the fourth had a bunch of words rejected, presumably for trademark issues, but the email didn't say and the support person I called said she couldn't tell why either. The thing is, they rejected some trademark names but not all, and they allowed some generic names but rejected some of the generics as well, so it doesn't make any sense. They sent me an appeals form, but if I have to keep going through this, it's going to be a real PITA, as I have somewhere around 7000 keywords, and some are no doubt going to trigger disapprovals (one client is a drug clinic, so the words will be pharmaceutical in nature, another sells supplies to casinos so there are some gaming words, even though the client is not advertising gaming itself)

I was most disheartened to be told that the report feature could take up to two days update the stats, and the campaign and order screens even longer. That will have to change.

Apparently once I get to a certain level I can request a premium account which will come with an account rep and some other perks, and the amount is relatively low for my budget ($10k per month) but until I can get some of the campaigns actually going, I ain't gonna get to that level. Nor do I want to commit that kind of money when I can't get reports in a more timely fashion than two or three days later. I realize that the program is just getting going, but I don't think it's quite ready for prime time.

I can envision this all taking WAY too much time.

Oh, and another issue - I went to look at some of the help files, and apparently it requires you be logged in to a Passport account to view the files. I have a Passport account; I don't use it much, but I have one. When I try to access a help file, it gives me an error message that my Passport account is not available from that page for an unspecified reason, and takes me to a screen where I can CREATE one. I already have one, but when I type in the email for it, it tells me that the @hotmail.com portion of the email address is "reserved". I have no idea what any of this means, but the bottom line is that I can't read the help files.

I remain unimpressed.

netmeg

WebmasterWorld Senior Member netmeg us a WebmasterWorld Top Contributor of All Time 5+ Year Member Top Contributors Of The Month



 
Msg#: 222 posted 6:03 pm on Jun 30, 2006 (gmt 0)

Here's another issue that's strange. I've been communicating via email with adCenter support the past few days (different people) For some reason, when I go to reply to any of their emails in Outlook (upon their instruction) the email address field doesn't populate. Looking at the message headers, it looks like everyone I've been talking to has their Reply To field set as blank. Normally if you don't configure Reply To in your email program, the message transport leaves it off the header - but in this case, it's set to keep the Reply To but not have anything in the field, making it difficult to reply to the email. I can't believe this is by intent... is it?

webpublisher

10+ Year Member



 
Msg#: 222 posted 12:46 am on Jul 3, 2006 (gmt 0)

1. When sorting orders by number of clicks please ensure MSN AdCenter does not forget this customisation as soon as a user clicks on a link to look at an order's settings.
2. It should be possible to rename a deleted campaign.

3. When clicking on Reports, the default is account performance. If I select the date range to be "This month" from the default "Yesterday" and then select "Campaign Performance" the date shoots back to "Yesterday". This should not happen, the date range should not change once I have yet it. I lose count of the number of times I have run a report, only to find it was on the wrong date range.

4. When running any kind of report please ensure there is a bottom row that shows totals for all columns. I'm currently trying to work out how much I spent last month and see that the only way is to run a campaign report and then use a calculator to add up the costs for each - very poor - definitely needs to be improved.

webpublisher

10+ Year Member



 
Msg#: 222 posted 12:50 am on Jul 3, 2006 (gmt 0)

1. When sorting orders by number of clicks please ensure MSN AdCenter does not forget this customisation as soon as a user clicks on a link to look at an order's settings.

2. It should be possible to rename a deleted campaign.
3. When clicking on Reports, the default is account performance. If I select the date range to be "This month" from the default "Yesterday" and then select "Campaign Performance" the date shoots back to "Yesterday". This should not happen, the date range should not change once I have yet it. I lose count of the number of times I have run a report, only to find it was on the wrong date range.

4. When running any kind of report please ensure there is a bottom row that shows totals for all columns. I'm currently trying to work out how much I spent last month and see that the only way is to run a campaign report and then use a calculator to add up the costs for each - very poor - definitely needs to be improved.

5. Just discovered that whilst downloading my daily reports to my PDA - I can not open the files in the format used. Lets keep it to xls or cvs format.

awardmasters

5+ Year Member



 
Msg#: 222 posted 1:51 pm on Jul 3, 2006 (gmt 0)

The one important fact that you guys are all forgetting is that this is MSN's first attempt at a permanent beta program :)

Receptional

WebmasterWorld Administrator receptional us a WebmasterWorld Top Contributor of All Time 10+ Year Member



 
Msg#: 222 posted 2:01 pm on Jul 3, 2006 (gmt 0)

Does someone from MSN actually read this forum?

Not only do they READ this forum, they correlate all the comments and take them to regular internal meetings. I know it doesn't feel like it sometimes, but they really ARE trying to improve the product and I am pretty sure that here is one of their prime places for finding out what is most urgent. Adcentre411 is on holiday at the moment but I am sure will be back in the not too distant.

Their biggest problem is scale. Microsoft being Microsoft, adding a full stop to a page is hard enough, leave alone simplifying the navigation! They are tring to prioritise all the different demannds on their programmers and as far as I can see, stuff that affects the READERS of the adverts (like conversion tracking breaking the page in Firefox) gets fixed before the stuff that affects the webmasters (like Adcenter's control panels having issues in Firefox).

Anyway. I can assure you they ARE reading this. I can't assure you that they know how to fix everything!

webpublisher

10+ Year Member



 
Msg#: 222 posted 1:08 pm on Jul 4, 2006 (gmt 0)

1. When sorting orders by number of clicks please ensure MSN AdCenter does not forget this customisation as soon as a user clicks on a link to look at an order's settings.

2. It should be possible to rename a deleted campaign.

3. When clicking on Reports, the default is account performance. If I select the date range to be "This month" from the default "Yesterday" and then select "Campaign Performance" the date shoots back to "Yesterday". This should not happen, the date range should not change once I have yet it. I lose count of the number of times I have run a report, only to find it was on the wrong date range.

4. When running any kind of report please ensure there is a bottom row that shows totals for all columns. I'm currently trying to work out how much I spent last month and see that the only way is to run a campaign report and then use a calculator to add up the costs for each - very poor - definitely needs to be improved.

5. Just discovered that whilst downloading my daily reports to my PDA - I can not open the files in the format used. Lets keep it to xls or cvs format.

6. Having set up reports to tell me yesterday's cost I am finding that for example the data for the 1st July arrives on the 3rd July. This really isn't good enough because on the morning of the 3rd I want costs from the 2nd not the 1st. I find now that I have to log into AdCenter and that the reports aren't that useful for monitoring my costs.

7. When a user logs into Adcenter and is presented with "Summary of Campaigns" it is natural to want to quickly set a date range so as one can see the amount of spend per campaign for say "yesterday" or the "month to date". This is easily done in Adwords and should always be a 5 sec operation, enabling the user to get a feel for what is happening with the account. At present Adcenter does not allow this, the only spend total is for all time and really this is low down the priority of data needs to know on a day to day basis. In fact if you have to go to another main tab, namely "Reports" to access this required information. The problem that a user then encounters is the need to run a report, and then maybe have to click forward a few pages to get to the data they want. Then if the user needs to lower some bids they have to log into each order individually - saving for each one. Users are generally used to Adwords where they would say change bids in 5 adgroups based on yesterday's data in a few clicks - quickly clicking through each one. To do the same task in Adcenter is firstly not logical and secondly can take 5 times the amount of time (and if you don't believe just try it - it has to be the most frustrating thing I do online). Adcenter needs to integrate the data range into the main Campaign tab.

8. When running reports please remove the graphs that occur above the data. A survey of users will show that although they may look pretty and slick in the way they appear they serve no other purpose. This is because when you have say more than 10 orders for arguements sake, it is impossible to read the x and y axis and interpret the information properly. There should be a preference to turn these graphs off as they use valuable screen space and give nothing in return.

9. This relates to "point 7" but is so important that it needs special mention here. Imagine the current situation I am now have. I want to lower the majority of bids in most of my orders in a specific campaign. Before I even begin I am frustrated because I don't have the information from yesterday's spend readily available - I'm trying to remember data from when I viewed it 2 mins ago. If I click in to "Keyword Performance" and change some bids I have to hit "save" - even this bit is guest work because I have overall positions but no data on current monthly or daily positions - so how much do I lower or higher a bid by to get the position I want - I am basically in the dark. Anyway after hitting "Save" I have to acknowledge it has been saved within a pop up (MSN please note this is not neccessary and adds to ever increasing number of clicks). So now I want to edit the next order's bids - where is the "Next" or "Prev" button? There is none I have to click on the "Order List" and scroll or click through several pages to find the next "order" - this can add another few clicks and say another 20 - 60 seconds. By the time you get to the bids you want to lower or higher you can easily have lost your train of thought because frustration has set in. I am not exaggerating when changing bids in 20 orders has taken me around 40 minutes - in adwords it would take 5 minutes at the most. Resolving this issue should be the Most Important thing MSN Adcenter work on - NOTHING can be more critical in reducing the amount of time they are asking their users to spend on basic tasks - especially when their competitor allows you to it in 10- 15% of the time

-- Please add to this list if you come across anything that needs to be improved within MSN Adcenter. So as MSN can read a full and complete list of improvements at any given time. In fact it would be great if an representative could comment on each.

[edited by: Receptional at 2:41 pm (utc) on July 4, 2006]
[edit reason] (Merged double posting) [/edit]

Draconian

5+ Year Member



 
Msg#: 222 posted 12:44 am on Jul 5, 2006 (gmt 0)

it tells me that the @hotmail.com portion of the email address is "reserved".

I think that means it is already populated for you...? Maybe not

eljefe3

WebmasterWorld Administrator 10+ Year Member



 
Msg#: 222 posted 8:02 am on Jul 5, 2006 (gmt 0)

One of the benefits to being slow and clumsy is the clicks cost a lost less than where it's real easy. Just compare how many people are competing for your keywords in adwords, then look at the lesser amounts in yahoo and MSN. Bith Yahoo and MSN seem to be a pain, but they also have less competitors.

netmeg

WebmasterWorld Senior Member netmeg us a WebmasterWorld Top Contributor of All Time 5+ Year Member Top Contributors Of The Month



 
Msg#: 222 posted 5:29 pm on Jul 7, 2006 (gmt 0)

I was sent an "appeal" form in a PDF for some keywords that were disapproved for unspecified reasons - mailed that back a week ago today, and as yet have not gotten any answer or status update other than the original acknowledgement that they received my appeal and would look at it.

I have to be able to move faster than this. My client's business and their competitors move faster than this. I hope it's going to get better.

netmeg

WebmasterWorld Senior Member netmeg us a WebmasterWorld Top Contributor of All Time 5+ Year Member Top Contributors Of The Month



 
Msg#: 222 posted 5:47 pm on Jul 7, 2006 (gmt 0)

Actually, at this point, I don't think MSN is quite ready for the business we want to want to bring them; I think we're going to cancel everything and wait for it to become 'prime time'. We risk having our competitors get in ahead of us, but it's just not workable at this point. I can't even view the help files or half of the site, and apparently support can't tell me why, even though I've sent them screen shot after screen shot of the error messages having to do with Passport and LiveID that I'm seeing. I can't get information on the status of my appealed keywords, I can't tell how much exactly is being spent in any kind of a 'real world' fashion, I can't reply to emails from support in Outlook because their email headers are misconfigured - everything adds up. I have thousands of keywords and pretty much an unlimited budget - but the one thing I have limits on is time. And this takes too much time.

anallawalla

WebmasterWorld Administrator anallawalla us a WebmasterWorld Top Contributor of All Time 10+ Year Member



 
Msg#: 222 posted 2:53 am on Jul 8, 2006 (gmt 0)

Looking at the message headers, it looks like everyone I've been talking to has their Reply To field set as blank.

I have noticed this in bCentral correspondence for the past few months. The problem seems to be in their help desk email software, where the Reply-To: field is enabled in the replies but is blank, so many novice users will be left wondering how to reply. In bCentral, the email address is so long that one wonders if it will reach a human if you copy and paste it before sending.

There is a May post by eWhisper that gives more detail about the bug-fixing processes behind the scenes in such large companies.

rstein68

5+ Year Member



 
Msg#: 222 posted 2:49 pm on Jul 10, 2006 (gmt 0)

The worst is ever since the update, i cannot change anything. Everytime I try to save the changes, I get that great MSN Error 1 message. These problems are beyond a joke.

netmeg

WebmasterWorld Senior Member netmeg us a WebmasterWorld Top Contributor of All Time 5+ Year Member Top Contributors Of The Month



 
Msg#: 222 posted 4:38 pm on Jul 11, 2006 (gmt 0)

I was convinced by a support rep to give it one more shot, but given the latest problems, I don't think this is going to work out. I have a client who has the word "bank" in their name. I have a particular acronym that I always use for all their marketing usernames/logins, and it's important that I keep it consistent because I manage so many accounts in so many places for so many things. adCenter will not accept any username with the word "bank" in it - it tells me that my username has a reserved or forbidden word in it. I can't use the word BANK in the USERNAME - it's not even a password question. I called support, and it didn't make any sense to them either, but they said there's nothing they can do. I shouldn't have to change the way I organize my accounts for this - and I won't.

On one of my other accounts, I've had half my ads and words disapproved, but there's no consistency whatsoever between the ones that were approved and the ones that weren't. I have to fill out lengthy appeals, and it's been ten days and I haven't even heard back on the first one yet. Meantime, there are people advertising on my (rejected but highly relevant) healthcare-related keywords, advertising healthcare-word RINGTONES, and by the way, it appears you can also buy healthcare-word on eBay, too.

I guess I can get a premium account with an account rep, but not until I spend $10k month. But I can't spend $10k month till I can get my clients up and running.

What's wrong with this picture?

breny

10+ Year Member



 
Msg#: 222 posted 4:50 pm on Jul 11, 2006 (gmt 0)

It's crazy, isn't it? I've noticed an extreme uptick in error messages since the update. BTW--SOMETIMES (not always) if you just keep submitting after the error message sometimes the update will slip through. I've also tried hitting the "back" button and that works sometimes and the update is there. And sometimes, even though I got an error message, the update will show up anyway.

Netmeg--that username issue is absolutely ridiculous.

rstein68

5+ Year Member



 
Msg#: 222 posted 5:25 pm on Jul 11, 2006 (gmt 0)

Sometimes you can hit the save button below the fold and it will save. I must see the error a hundred times a day. Is it lack of processing power, it cannot handle all the requests?

netmeg

WebmasterWorld Senior Member netmeg us a WebmasterWorld Top Contributor of All Time 5+ Year Member Top Contributors Of The Month



 
Msg#: 222 posted 5:52 pm on Jul 11, 2006 (gmt 0)

Yea, I haven't been able to get past the update or save because of error 1 all day either.

netmeg

WebmasterWorld Senior Member netmeg us a WebmasterWorld Top Contributor of All Time 5+ Year Member Top Contributors Of The Month



 
Msg#: 222 posted 6:27 pm on Jul 11, 2006 (gmt 0)

Quote of the day from the support rep, after I called to find out how to get past the error number 1:

"There's no reason you should be getting that error message"

breny

10+ Year Member



 
Msg#: 222 posted 7:13 pm on Jul 11, 2006 (gmt 0)

That's why I've given up on calling support. EVERY SINGLE TIME today I've entered anything I've gotten error #1 at some point.

This is so beyond ridiculous.

This 41 message thread spans 2 pages: 41 ( [1] 2 > >
Global Options:
 top home search open messages active posts  
 

Home / Forums Index / Microsoft / BingAds (was MSN/Microsoft AdCenter)
rss feed

All trademarks and copyrights held by respective owners. Member comments are owned by the poster.
Home ¦ Free Tools ¦ Terms of Service ¦ Privacy Policy ¦ Report Problem ¦ About ¦ Library ¦ Newsletter
WebmasterWorld is a Developer Shed Community owned by Jim Boykin.
© Webmaster World 1996-2014 all rights reserved