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BingAds (was MSN/Microsoft AdCenter) Forum

    
adCenter: 3 hours to pause/resume ads?
Why?
bostonseo




msg:1581608
 7:47 pm on Jun 12, 2006 (gmt 0)

Why is it still taking 3+ hours (on average) to see ads after resuming campaigns and 3 hours after pausing ads before they actually stop appearing and receiving clicks?

3+ hours is way too long. MSN please make this a top priority - you've had a long time to fix. What's taking so long?

 

Simon_Says




msg:1581609
 7:54 pm on Jun 21, 2006 (gmt 0)

MSN needs to rectify this. We paused several high traffic orders and 5 hours later there's still no slow down in our traffic.

Google appears to pause / restart almost instantly.

adCenter411 what's the official line re timescales for pause / resume to take effect?

Regards
Simon

adCenter411




msg:1581610
 11:22 pm on Jun 21, 2006 (gmt 0)

Hi Simon,
The average time to pause or resume a campaign is 3 hours, it's sometimes more, sometimes less. The product team is working to make this shorter, and once we get this resolved I'll let you know.

Thanks,
adCenter411

Simon_Says




msg:1581611
 9:42 pm on Jun 22, 2006 (gmt 0)

Thanks adCenter411

Glad you're working on it.

Regards, Simon

awardmasters




msg:1581612
 1:37 am on Jun 23, 2006 (gmt 0)

Ever wonder if there is more than one person on the "development team"?

Draconian




msg:1581613
 6:53 pm on Jun 23, 2006 (gmt 0)

Why is this a highlighted post....?

growingdigital




msg:1581614
 7:33 pm on Jun 23, 2006 (gmt 0)

What's the big deal - Yahoo always takes that long ;)

hdpt00




msg:1581615
 7:41 pm on Jun 23, 2006 (gmt 0)

Ever wonder if there is an AdCenter team?

Rockychin1




msg:1581616
 5:24 am on Jun 24, 2006 (gmt 0)

My campaigns stop running, and I'm loosing because of them and their error

rohitj




msg:1581617
 6:08 pm on Jun 24, 2006 (gmt 0)

I wonder if they disclose this in their services during sign-up and while posting. Sounds like a huge liability to charge for a campaign after a request to pull the ads.

Simon_Says




msg:1581618
 7:53 am on Jun 26, 2006 (gmt 0)

adCenter411

Current campaign pause is around 8 hours!

We paused our campaign yesterday at 10PST when we discovered a connectivitiy problem at our hosting provider. Our site was unavailable until 16PST You were still delivering traffic at 18PST!

I asked for a campaign resume at 19PST and still waiting at 1PST.

This is urgent. When is this update planned for?

Why am I concerned? Because we were spending 75 USD an hour during the period we had paused the campaign when we couldn't use the traffic!

Thanks.

Simon

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