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BingAds (was MSN/Microsoft AdCenter) Forum

This 78 message thread spans 3 pages: 78 ( [1] 2 3 > >     
MSN adCenter - WishList
Share your product recommendations with the adCenter team!

 6:52 am on Nov 8, 2005 (gmt 0)

Hello WebMaster World Readers

As many of you know weve recently started a pilot of MSNs new search advertising product, MSN adCenter, in the US. Im writing today on behalf of the adCenter Product Management team to reach out to the WebmasterWorld community so that we can get your feedback on how were doing and what youd ideally like to see from us during the pilot and after launch. Specifically, were looking at how we can offer a set of compelling services to our self-service advertisers. Do you want campaign optimization? A quick migration tool? What about an ad certification program? If you were to name the top 5 services you could have, what would they be? Let us know! Well be reading this thread.

Wed also like to meet with you. If you are willing to chat with a member of our team sticky mail us and well set something up.

If you are interested in participating in the pilot, please sign-up here (this link is exclusive to WebmasterWorld and referrals will be closely reviewed :):



The MSN adCenter Team



 6:02 pm on Nov 8, 2005 (gmt 0)

Hello MSNDude,

I used the link and send my request.

How could I possibly participate as a publisher in Adcenter?

I would really like to give it a try.

Thank you.


 4:39 am on Nov 10, 2005 (gmt 0)

Top request: Easy pricing/volume estimates - especially by Geo/vertical.

Migration tools are useful; as is allowing an advertiser to do a bulk upload and export without a rep.

Top aesthetic request: Fix all the side scrolling framing issues in the current system.

Top operation requests:
1. Made the {params} editable.
2. Allow order names to be editable.


 11:01 am on Nov 10, 2005 (gmt 0)


I think - having seen this post up for 48 hours now - that you should go back to the guys vetting the beta testers and suggest they change the people they are putting on the beta test.

It seems people here are waiting on MSN to push a button so they can see the system for themselves.



 8:34 pm on Nov 10, 2005 (gmt 0)

I've sent a 4 page document outlineing bugs and UI issues on almost every page of the interface to two AdCenter product managers.

I can assure you they are getting feedback. ;)


 6:55 pm on Nov 11, 2005 (gmt 0)

>>Top aesthetic request: Fix all the side scrolling framing issues in the current system.

I'll second that! One of the most annoying aspects of the UI. Seems like half of my time on the system is spent scrolling through different scroll bars.


 6:13 pm on Nov 14, 2005 (gmt 0)

Does the pilot program still have openings? Never received acceptance/rejection acknowledgment.


 7:12 pm on Nov 14, 2005 (gmt 0)

Oops! Never mind - revisited the link and noticed
You will be invited via email if you are selected to participate.


 10:58 pm on Nov 28, 2005 (gmt 0)

I'm having a heck of a time with the adCenter editorial team. I uploaded 1950 keywords and all were rejected. Almost all for Exclusive Keyword. These are generic terms like baseball jersey, stained glass, classical guitar. The cs reps are not really able to help out either. Any other pilot members have similar issues? I'm stumped.



 8:51 pm on Nov 29, 2005 (gmt 0)

Chances are that some were on the adCenter watch/block lists. Did you send in an appeal form?


 9:23 pm on Nov 29, 2005 (gmt 0)

Here is my experience on the MSN Adcenter:

a)If you setup a campaign around midnight you get into a loop with start dates "your start date cannot be earlier than today".

b)When you import keywords from the tool the tool does not remove duplicates and you have to delete them yourself.

c)Using scrollbars is not friendly.

d)There is no reason why the keyword is rejected.

c)I get logged out of the interface very often.


 10:32 pm on Nov 29, 2005 (gmt 0)

Well my view on the whole 'criticism of the tool' thing is this:
We are pioneers for MSN. They need direct feedback from the people who sign up to use the pilot. They want to know what is lacking, what can be improved, what needs fixing as of yesterday.
Unless we the people are willing to click the feedback link on the 'contact us' page and write them, these changes will not be implemented because MSN won't know the customers want changes.
In other words guys, don't just natter about the problems in a forum. Natter at them up close and personal. :lol:
And please...CALL SUPPORT! Practice makes perfect for the SPs too, ya know. <G>


 1:01 am on Nov 30, 2005 (gmt 0)

Got my appeal back and now it says "upheld/website inaccessible"

Here is what I am doing.

The destination url field of my Ad is only "{param1}"

For all my keywords the Parameter 1 field is the full dynamic destination url. This works correctly as when I occasionally see one of my keywords show up on MSN search (before they keywords are reviewed) I can click and get the proper destination.

I'm wondering if the editorial team's interface or adCenter's automated link checking bot correctly assembles the destination url links.


 3:40 pm on Nov 30, 2005 (gmt 0)

Support for Mac users :)


 8:27 pm on Dec 1, 2005 (gmt 0)

For all my keywords the Parameter 1 field is the full dynamic destination url

That landing page wouldn't happen to be a page where you have to register/give your email addy/phone #/location or any other kind of personal info before you can enter the rest of the site, would it?
That is a major nono.


 10:38 pm on Dec 1, 2005 (gmt 0)

ipohopper - they do not handle(convert to %20) the spaces in the param when used in the url, so they are actually breaking your URLs.

Had the same problem today.


 11:29 pm on Dec 1, 2005 (gmt 0)

Actually I re-read your post and saw another part of the problem.

They recommend having the url as www.domain.com and then using the parameter as anything that would be added to the end, such as source=MSN&kw=test-keyword.


 8:50 pm on Dec 2, 2005 (gmt 0)

I've been running ads through MSN AdCenter for about a week.

I'm getting some clicks (as reported by MSN and my own logs), but I am curious: I have yet to see my ad show up on an MSN search. When I search for my keywords, only Yahoo Search Marketing (Overture) words. I even raised my bid on MSN to a higher value than any of the Overture bids, but my ad does not show. It must show (very) occasionally, but I can't figure out why or when.

A representative from MSN called today and I mentioned this, but he couldn't figure it out either. It's a mystery.


 2:33 am on Dec 3, 2005 (gmt 0)

Not really. Think of it this way...adCenter is the new kid on the block. So far there's around 500 advertisers signed up. Yahoo, on the other hand has thousands so their ads are bound to show up more often unless you have a really exclusive kind of business.

Have your Overture ads been in first place? If not, then the other advertisers are outbidding both your accounts.


 3:03 am on Dec 3, 2005 (gmt 0)

Why invite people, request and get the paperwork if you don't intend to honor the invitation?

We were told we would be approved by October and have not heard another word!


 6:03 am on Dec 3, 2005 (gmt 0)

Beren, what I was told is that are cycling at a 1:4 ratio, and they are making it so that if you see O on a search you will always see O on that search. You may want to try and clear your cache and cookies and try the search again. NO INCREASE IN PRICE will allow you to see your ads if you are seeing O ads.

Keep in mind that they said they will not mix O results and MSN results on the same page, so it is one or the other that will be shown.

I would assume it is cookies doing it, and I am not sure if it is per search, or per user...so I would check my keyword, if it appears WOOHOO, if not clear cookies/cache, restart browser try again.

Also make sure you are not logged in to MSN messanger because I am guessing that could cause problems/cookies as well.


 7:25 pm on Dec 3, 2005 (gmt 0)

As werty suggested I tried putting the base url in Destination Url and added all the other dynamic portion to Parameter 1. I seemed to get a majority of my url's approved this time.

I think it shouldn't matter which way you do it. The end result is still the same destination url. Must be some bug in their system.

btw. I see my ads showing up correctly in MSN search. After they are approved there seemed to be an hour or two delay before I saw them.


 7:28 pm on Dec 3, 2005 (gmt 0)

I am seeing 100% adCenter ads on MSN search. Makes it a lot easier to check my ads! Maybe they are setting a cookie or geotargetting?


 7:42 pm on Dec 6, 2005 (gmt 0)

Any hope of getting in on the Pilot for adcenter still? Have a client that is kicking my door down to get in. They have a very high monthly spend (high six figures) with Overture and Adwords, but haven't seemed to get any response from my initial contact with MSN. Anybody know any other avenues to try?


 9:34 pm on Dec 6, 2005 (gmt 0)

How the hell do I get adcenter to work, i get errors left and right and can't get anything up.


 2:04 am on Dec 8, 2005 (gmt 0)

While it irks me that I'm unable to use my Mac to maintain my ads, which also limits my ability to dump keywords in my campaigns, here are some initial observations:

- When I attempted to upload a keyword list, I was told to upload a CSV or Excel file even though it was that format. Closing the file in excel solved this issue and I was able to upload.

- I was able to easily create a new account under my login (great feature btw), however, it defaulted to Euro currency and I was unable to switch it back to the dollar. Oops! I ended up deleting that account and creating a new one, but I was not able to create it under the same name. It also still appears as an account even after deleting it.

- Having JavaScript links prevents a user from navigating the site with multiple tabs or opening a new window. As far as tabs go, I guess this is a non-issue as you need IE in order to use adCenter, but sometimes you would like to refer to another order for linking information, copy etc.

- The parameters feature is fantastic. You can't imagine how easy it was to use this feature for developing ad creative and landing page strategy. *Bravo*

- The ability to apply negative keywords needs to be improved greatly. Why not allow users to have a big text box to dump negatives in rather than in a line-by-line fashion?

Thats it my observations. I'm sure I'll have some more soon!


 3:33 am on Dec 8, 2005 (gmt 0)

My number one wish list item is that if you are importing keywords and there are duplicates - just drop the dupes. It's painful trying to import keywords from our G and Y accounts.

Or, better yet, if there was a way to import a G account directly into adCenter....

Richard Overvold

 7:52 pm on Dec 20, 2005 (gmt 0)

My number one wish list item is that if you are importing keywords and there are duplicates - just drop the dupes. It's painful trying to import keywords from our G and Y accounts.

Or, better yet, if there was a way to import a G account directly into adCenter....

I keep a local copy on my server of all the keywords that my company uses. And filter dupes, might be a good way to go for anyone having this problem. This way, you know where your keywords are, and they are in ONE place. No digging into Adgroups to pull 5k keywords at a time, or 2k for manual uploads in Adwords. So far it works wonders as far as knowing what you have and what you don't.


 9:35 am on Dec 22, 2005 (gmt 0)

I also hope the "duplicates" can be fixed as well. ie, you should just drop them instead of making us reimport the keywords.

It is also hard to understand why some are flagged as duplicates. I never see them actually duplicated in the file, so what is the "duplicate" rule exactly?


 7:47 pm on Dec 22, 2005 (gmt 0)

Is everyone getting all their keywords showing clicks and impressions? In my account (approx 3000 keywords) I only have about 10% of the keywords that only get impressions and clicks. The rest do not get any impressions even though they are very popular and should show up correctly.

It's almost like they are only taking a sampling of the keywords in my account and ignoring the rest.

This 78 message thread spans 3 pages: 78 ( [1] 2 3 > >
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