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BingAds (was MSN/Microsoft AdCenter) Forum

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Adcenter Bugs
Problem with new Adcenter Rollout
lgn1




msg:1582431
 4:16 am on Feb 20, 2006 (gmt 0)

1) The signup form does not like non-digit postal codes.

If you try to sign up for adcenter (after being invited), and you are outside the US, putting non-numeric codes in the zip code field, will report no error, but keep cycling back to the signup form.

Work Around - type 00000 in the zip code field if your address is outside the USA.

2) Keywords will be rejected saying the site in not accessible.

Work Around. Delete the rejected keywords and add them back in again. After 4 or 5 itterations, you will get all the rejected ones approved.

Still looks mickey mouse to me, but since this is by invitation, and I am in a niche market, things are going to
be rather uncrowded until this thing launches in June, and it will be nice to spend only 10% what I would normally spend for some keywords.

 

Tigerlilies




msg:1582461
 12:22 am on Mar 22, 2006 (gmt 0)

AdCenter411-

I am getting the error on again- off again for the drop down menu's not working properly. I've replicated the error a couple of times, but if I log out and wait a few minutes and then go back into the system I am able to get it to work properly. I think that it has to do with the system snagging and not moving forward. I finally was able to get Los Angeles as a city in California as well.

I've got a couple of other bugs to report...
I've received messages from all of the accounts that I set-up saying that 44/45 of the keywords were declined/rejected but no reasons as to why, or which words. Only 2-3 words for each of the orders I set-up on the 8th and 9th were accepted and I received the notification yesterday... (I set-up 30+ orders in that time frame)

An example of some of the declined words... I'm advertising for a company called ICopyDVDs2 the keyword ICopyDVDs, I Copy DVDs, ICopyDVDs2, and I Copy DVDs 2, were all declined; however other companies are bidding on these keyword combo's, however even though it's my clients product I am getting rejected for the keywords.

I would highly suggest a separate page for all declined keywords including the reason for why they are declined for ease of use. I'm not sure if it's in the pipe line, but it would be very benefical. I am at the point where I don't want to waste my time attempting to ad the words in through manual submission since I don't know why they were rejected.

NetPro




msg:1582462
 7:14 pm on Mar 22, 2006 (gmt 0)

I've just spent 1 hour on Adcenter and didn't even manage to add one order in this time. Every page hangs for several minutes at which time I need to hit refresh and start from the home page again.

If anyone has been in contact with support about similar, do you have any suggestions as to what I'm doing wrong? Or is this effecting everyone?

breny




msg:1582463
 7:29 pm on Mar 22, 2006 (gmt 0)

I haven't been able to accomplish much the last two days. Every time I think I'm there the system hangs.

I can't figure out why on earth they're increasing traffic and offering new signups when they can't get what they have right.

Bill---I want to give you my money! Please get this fixed!

StupidScript




msg:1582464
 11:19 pm on Mar 22, 2006 (gmt 0)

I like the Ad Center, so far.

My help issues are these:

1) Summary of Campaigns
- Little question mark link = "Directory Access Denied"

2) The "Learn more.." drop-down links:
- Javascript error
->("Object expected" Line 41 Char 3 HomeTop.aspx)

#2 is the only real pain because I'm trying to figure out what "Params" are, and they don't seem to be addressed in the normal help windows that pop up by clicking a question mark icon.

metakomm




msg:1582465
 4:42 pm on Mar 27, 2006 (gmt 0)

I hate to beat this into the ground, but right now I am having an issue that is going to potentially cost me MANY $$$'s in wasted clicks because orders can't be paused in real-time.

When using adwords, if clicks went through the roof all of a sudden, it was either click-fraud, or the destination URL being down.

Basically, one of my merchant's sites is DOWN. I paused an order, but it will take 2-3 hours for my ads to stop running. And while the merchant site is down, clicks are going to cost me a fortune until the ad stops running.

Anyway, I called customer service and talked to a friendly girl who understood the issue and she said she will work with me to make sure I don't get killed in wasted advertising costs. Hopefully being proactive will help...This ad happens to cost a lot of money and I am not looking forward to see how bad my ads get clicked...

So yeah...Pausing real time orders is a MUST!

xor0




msg:1582466
 8:58 pm on Mar 27, 2006 (gmt 0)

Nice error message the other day:

exception has been thrown by the target of an invocation

Didn't I see that in Baldur's Gate?

2 biggest problems right now:

1) HANGING! Nearly all the time. It take frustrating hours to do anything!

2) Half my keywords got rejected

widget removal - accepted
widget remover - rejected

etc etc

MSN seems to be using the same random number generator to review kws as overture.

What I am supposed to do - go through 600 kws by hand, pick out the rejected ones and resubmit them? I sent the appeals template back but it didn't work.

This is a joke! If it wasn't for the 500% ROI I would ditch the whole thing. I feel like a rat in some perverse scientists lab...

tbird




msg:1582467
 1:11 am on Mar 28, 2006 (gmt 0)

This is a joke! If it wasn't for the 500% ROI I would ditch the whole thing. I feel like a rat in some perverse scientists lab..

Yeah, but 500% ROI, where else are you going to find that? Wish I could say the same thing. We are seeing above average returns, but we aren't anywhere near triple digits.

metakomm




msg:1582468
 1:28 am on Mar 28, 2006 (gmt 0)

as much as we want to be harsh...this is BETA...as part of a beta program, this is what we have to deal with...but, the rewards so far have been quite worth it...

and hoprfully MSN will grant beta testers some kind of special privledge...even though the kind of ROI I'm getting is off the face of the earth, i shouldn't be greedy...lol

dj_webm




msg:1582469
 1:33 pm on Mar 28, 2006 (gmt 0)

Usually I login using adcenter.msn.com. In recent email from MSN adCenter Iíve noticed a line Ďsign in to your account at [adcenter-ppe.msn.comí...] - but my user name and password are not accepted here. Is it a different part of adcenter? Looks same thou :)

NetPro




msg:1582470
 7:10 pm on Mar 28, 2006 (gmt 0)

Okay, so I create a report using the 'Reports' tab. I choose 'Keyword Performance' from the drop down menu.

This displays impressions, clicks, current max CPC, average CPC, match type, average positon, etc,

BUT, not conversions!

I would of thought a pretty important factor when studying your PPC keyword performance would be which ones are converting to sales. Am I missing something or is there no way to get conversions by keyword from the reports?

adCenter411




msg:1582471
 7:57 pm on Mar 28, 2006 (gmt 0)

hi dj_webm,
i'm not sure how/why you got an email from us pointing you to that link, it's kind of odd. would you mind sending me stickymail so i can work with you to figure out how this happened, so we can prevent this from going out in the future?

did anyone else out there get a mail like this?

thanks,
adCenter411

StupidScript




msg:1582472
 8:08 pm on Mar 28, 2006 (gmt 0)

xor0: I can understand the acceptance status of the two terms you posted. You showed two broad-match terms which are derivatives of the same term:

widget removal - accepted
widget remover - rejected

Derived from widget remove.

Depending on the algorithm, the second term ends up being a duplicate of the first. If they were both exact-match terms, perhaps there would be a different result.

This might be a good opportunity for trimming the keyword lists down to only those terms that are unique.

Are you seeing that the terms that were rejected might be derivatives of other terms that were accepted, as above?

recksul




msg:1582473
 5:49 pm on Mar 29, 2006 (gmt 0)

I started my first ad campaign last Friday. Somehow the targeting got set to "French-France" (not by me). That area is grayed out so I am unable to edit. So as of this morning no ads have run at all. I have called twice, and the two people I talked to both said they had to escalate it as they did not know how to change it to English. One told me that this was happening to quite a few people, but I have heard from no one at MSN

kaylowe




msg:1582474
 3:54 am on Mar 30, 2006 (gmt 0)

I'm really frustrated by the kw approval process. I had a large number of my kw rejected, all because "landing page not relevant". And all the rejected terms clearly ARE relevant to my landing page. Now I'm supposed to go through and fill out this "appeals template", which is a pain! A real pain! I hope they get it together. The approval process is the main problem I'm having now.

Kay

xor0




msg:1582475
 5:08 am on Mar 30, 2006 (gmt 0)

quote:
xor0: I can understand the acceptance status of the two terms you posted. You showed two broad-match terms which are derivatives of the same term:

widget removal - accepted
widget remover - rejected

Derived from widget remove.

Depending on the algorithm, the second term ends up being a duplicate of the first. If they were both exact-match terms, perhaps there would be a different result.

This might be a good opportunity for trimming the keyword lists down to only those terms that are unique.

Are you seeing that the terms that were rejected might be derivatives of other terms that were accepted, as above?
:endquote

Nice theory, but:

widget2 remove - approved
widget2 remover - approved
widget2 removers - approved

All obvious derivatives. And:

widget1 widget2 remover - approved
widget1 widget2 removal - approved

Also:

wid get1 wid get2 - approved
wid get1 widget2 - rejected
wid get1 widget2 remover - approved

And the final nail in the coffin - the reason given for rejection in these cases is 'landing page content not relevant'

Madness I tell ya

'This might be a good opportunity for trimming the keyword lists down to only those terms that are unique.'

Yes. Perhaps I should just have 1 keyword - widget - broadmatched. Nice and unique.

StupidScript




msg:1582476
 5:21 pm on Mar 30, 2006 (gmt 0)

Hmmm ... sounds like humans are doing the reviewing ...

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