| 8:09 pm on Feb 28, 2006 (gmt 0)|
Right now I cant click on the link for HELP. It says "access to this server is forbidden on your client." How am I to even then call them to get help. Anyone w/ a phone# please msg it to me.
| 10:41 pm on Mar 1, 2006 (gmt 0)|
we can't repro your help issue here, we are able to open help. is this still happening for you?
is this happening for anyone else out there?
| 11:35 pm on Mar 1, 2006 (gmt 0)|
I had finally gotten a hold of customer support and they did tell me that other customers had the same problem and they were working to resolve the issue. I still have the same problem as of today.
| 1:00 am on Mar 2, 2006 (gmt 0)|
Yes, it is happening to me as well.
| 1:18 am on Mar 2, 2006 (gmt 0)|
I'm having the same problem.
| 1:23 am on Mar 2, 2006 (gmt 0)|
While we're on the topic of bugs, when I adjust the bids in my account under the keyword performance tabs of an existing "order" and hit save, I get the message "MSN has successfully saved your order". Then when I try and resort on that same page, it doesn't show the new bids. If I go out of that page, then come back in it shows the newly adjusted bids. In an ideal world, once the changes were "saved" they should stay saved on that page.
| 10:33 pm on Mar 2, 2006 (gmt 0)|
we fixed the help issue so it should work for you now. thanks for letting us know about this.
| 11:57 pm on Mar 7, 2006 (gmt 0)|
I'm having a similar issue with trying to see the updated bid price. Everytime I change a bid amount and the click the estimate button it changes my bid amounts back to the original numbers that it generates. I can't get the estimates showing estimated position for my new bid amounts.
Here are some questions for AdCenter411:
If we use the demographic targeting features is it automatically adjusting the bids to the keywords when we press the estimate button, or does it adjust the bid amount after the original bids have been submitted?
Is there any way to view the bid price to be placed in a specific position (like Overture's Bid Tool)?
| 10:28 pm on Mar 8, 2006 (gmt 0)|
Issues I've been encountering today deal with the Order Creation and Settings area.
Select the location of the audience
I'm getting a couple of weird responses.. First off, in the section titled: Select Countries/Regions, there are no regions, there are only countries.
Secondly when I'm switching between the options the system produces and error where the drop down options do not change. So no matter whether on I'm the section for regions and countries or the section for cities I'm seeing the list of countries. I tried switching several times and it wouldn't change the list in the text box. The only way I could get rid of it was to log out and log back in.
Just as suggestion for improvement to the current way the items are listed... It would be much easier to select the cities a user wants if they were organized by State, with the state itsself being a valid option. So the end user can choose a state, or at least search via state and select the cities within the state. I spent several minutes searching for the cities in California on the list only to find that Los Angeles isn't in the available consideration set... slightly disappointing since I just want to advertise within the state of California and the largest city in the state isn't even an option. ;^)
| 1:58 am on Mar 9, 2006 (gmt 0)|
The Help denial just happened again Mar 8 8:57 PM EST, it says:
Directory Listing Denied
This Virtual Directory does not allow contents to be listed.
| 6:17 pm on Mar 15, 2006 (gmt 0)|
re: your demographic targeting question, if i'm understanding your question correctly, the answer is that incremental bids only apply to the submitted bid amounts and only when that specific demographic is viewing.
-- estimated bid = 0.25
-- actual bid = 0.07
-- incremental bid = 100%
-- bid when demographic is searching = 0.14
if that's not what you meant let me know.
as for being able to view actual bids, there's no way to view this in adCenter.
hope this helps.
| 11:59 pm on Mar 15, 2006 (gmt 0)|
A few things...
1) I don't know if real-time reporting of clicks and how much spent is possible, but that would be great. I have a large budget, and like to watch things as close as possible. For example, when I checked how much I have spent so far in the past 24 hours, the amount spent goes up in huge increments. And the big problem is I'm not sure which keyword is causing the big jumps in balance. So to be safe, I have to reduce all my keywords to a minimum bid until i can get report data....
2) Now, speaking of lowering bids, it doesn't look to be automatic, or near automatic..It seems that when I lowered my bids, my ad position didn't make the drastic change until hours later...And I have a feeling that even after i set my bid at .05, for the next few hours I was still being charged $1/click...I can't be 100% sure I was charged for $1/click after I set it to .05, but it sure looks that way...
| 2:17 am on Mar 16, 2006 (gmt 0)|
I paused two campaigns that have about 45 orders total between both -- My ads are still showing :[
I hope I'm still not getting charged for the clicks because i went WAY over my budget today...
| 3:44 pm on Mar 16, 2006 (gmt 0)|
The navigation seems to be in need of redesign to me. It would be helpful to see position of your sites easily as sometimes I see when I log in but after you adjust bids, it's difficult if not impossible to get an accurate reading of your changes in case they need to be tweaked to get where you want to be.
Added note: set up new account with new ads and they were online in less than 24 hours, thanks.
| 7:44 pm on Mar 17, 2006 (gmt 0)|
I'm finding using adcenter very frustrating. It keeps hanging (with the little red boxes moving thru the line of grey ones) so that I have to reload every page 5 times before it works. Because of the nested loading of pages it can take 10-20 reloads before, for example, successfully adding some new keywords.
Adding new keywords manually is a torture. The page often loads with no box to enter words. Trying to bring up match type options or params often causes it to hang again. Often after entering 4 or 5 kws it won't advance to the next one anymore. Hitting save or continue often causes it to hang.
There is also a bug in the kw reporting such that the graph displays data for the first page of kws even after going to the second page of data.
Adcenter seems like it will be a good product in the future but right now it is pretty much unuseable for me.
I spent $10k on adwords last month and only $500 on overture because of their prehistoric system. I'm ready to pay the money for a good, working system.
| 1:50 am on Mar 18, 2006 (gmt 0)|
I am seeing bugs in the bids interface.
I'll set all bids to $.10 with no parameters, and come back later to find bids at $50+.
| 3:04 am on Mar 18, 2006 (gmt 0)|
tigerlilies, a couple more answers:
-- we don't have region targeting right now, and i'm not sure when we will. i agree it's confusing to see it listed there, that's good feedback.
-- are you still having a problem switching between targeting choice drop-downs? i can't repro this here. please let me know and i can escalate.
-- you should be seeing Los Angeles in the cities list. if you're not let me know because that would also be an issue for me to follow up on.
metakomm, right now reports aren't real time, but that is good feedback. a couple of things you could try (let me know if i understand your post correctly or if i'm off base here):
-- set your budget to divide it across the month (instead of "spend budget until depleted).
-- check your match types - if you're using broad match your keywords will most likely show up more often. you could try exact or phrase match.
let me know what you think.
| 4:30 pm on Mar 19, 2006 (gmt 0)|
I just had a ton of rejected keywords come in this morning.
And a great deal of them are absolutely relevant...And the less relevant ones got approved :/
| 6:48 pm on Mar 19, 2006 (gmt 0)|
Me too, Metakomm. It's beyond frustrating. I'd gladly appeal them but when you get 300 out of 500 rejected in one list, how in the heck do you make the list for the appeal without doing it manually? I can export the whole list, but I still have to go through it and weed out the ones that are already approved.
It's a freaking nightmare. It's also sad because I WANT to give them my money to encourage competition in the PPC sector. I'm ready for an update to fix some of these issues.
| 1:11 am on Mar 20, 2006 (gmt 0)|
Yeah breny...it is a pain...
i have about 60 orders...and many, many keywords per order...
i have been sad today because two keywords, highly, highly relevant has made me $1500 in a week! They are now rejected.
Actually, the funny thing is, when I resubmitted the keywords, they now show as approved, but the ads aren't showing. I put an email in to support and will be calling tomorrow.
i have faith that this can be taken care of...
| 4:08 am on Mar 20, 2006 (gmt 0)|
Metakomm, I probably have about the same # of orders. I don't think any single keyword is a goldmine like those two though!
I've had some luck with resubmitting but that was before the approvals slowed down to a snail's pace. Since that happened I haven't been motivated to wade through the mess.
Let me know what you hear from support.
| 12:41 pm on Mar 20, 2006 (gmt 0)|
Im still getting this error when trying to click help:
Access to this server is forbidden from your client
Im based in the UK
| 2:13 pm on Mar 20, 2006 (gmt 0)|
Hanging, hanging, hanging!
I get about 10 minutes worth of work done and then the system hangs. Can't even sign out.
| 3:52 pm on Mar 20, 2006 (gmt 0)|
breny and metakomm,
here's something that has worked for me when dozens of relevent keywords get rejected: I fill out the appeals spreadsheet and list only 4 or 5 of the highly relevant keywords. Then I added "and many more....". in the next row. This did seem to get a human review of all the rejected keywords, because most became "approved" in the next couple of days.
Thank you Adcenter, for that.
But sometimes, when I manually add just 10 or so keywords to an order, it seems to trigger the whole order to go through the automatic algo again, and many previously approved keywords get rejected. Very trying.
| 4:34 pm on Mar 20, 2006 (gmt 0)|
Thank you, Teatime! I'll try that today.
| 9:15 pm on Mar 20, 2006 (gmt 0)|
I'm shocked at all the keywords being rejected. I've put in keywords that I'm running on Adwords and Yahoo SEM and of those that have been reviewed something like a third of them have been rejected.
| 11:43 pm on Mar 20, 2006 (gmt 0)|
yeah...when i re-listed the main keywords i got rejected for they were approved...thanks MSN!
| 11:06 am on Mar 21, 2006 (gmt 0)|
Teatime: where to submit an appeal for rejected keywords? many my VERY relevant keywords were rejected, Adcenter keeps poping up 'time out' messages and i cant find how to deal with rejected keywords :)
| 1:31 pm on Mar 21, 2006 (gmt 0)|
Contact their support folks by email or phone, and request that a blank appeals spreadsheet be emailed to you. So far, my experience with support has been that phoning them works well.
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