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BingAds (was MSN/Microsoft AdCenter) Forum

    
Ads/Keywords Disapproval Emails
Where are they?
emoshe




msg:1581240
 9:50 am on May 30, 2006 (gmt 0)

Just found out that some of my keywords and/or ads got disapproved, however, I did not receive any notification emails about it. Now that I have 100's of orders, how can I know if an order has been disapproved? Is there an option to search for deactivaed ads/keywords or at least make those notification emails work again?

Thanks in advance for your help!

 

metakomm




msg:1581241
 1:33 pm on May 30, 2006 (gmt 0)

yeah, the emails used to come, now they don't!

wrgvt




msg:1581242
 4:05 pm on May 30, 2006 (gmt 0)

There's no way to find ads that have been rejected without looking at each ad. There's no way to find out exactly why they've been rejected. I've modified some ads and they've run again. I've modified other ads and they've either still been listed as rejected, or re-listed as approved but they don't appear to run anyway.

wrgvt




msg:1581243
 2:40 pm on Jun 6, 2006 (gmt 0)

I've started receiving e-mails for disapproved keywords. Sometimes I get multiple e-mails for the same ad. What they don't tell is why some keywords were rejected. They just provide a link to their content guidelines FAQ and I'm often scratching my head trying to figure out why exactly some keywords were rejected and others weren't.

asmoguy




msg:1581244
 10:09 pm on Jun 24, 2006 (gmt 0)

More Bitter comments:

I have had the same problem. I just usually guess what is wrong with the ads.

If Adcenter would make a few SMALL changes their revenues would sky rocket.

I am SICK SICK SICK SICK SICK of being a beta tester for adcenter.. Sick of it! I signed up as an advertiser and have been beta testing for 2.5 months,

What a Joke!

wrgvt




msg:1581245
 2:41 pm on Jun 26, 2006 (gmt 0)

When my ads or keywords are disapproved, I just quit running them. Once in a great while it will occur to me what's wrong and I'll fix it. Most of them I haven't a clue why they're rejected and taking a few guesses doesn't work. I'm not going to call customer service for each and every ad and find out why.

This is one of the areas where MSN could learn from Google and send the particular information as to why an ad is rejected in the e-mail. Only providing a link to the content guidelines is pointless. If we knew the reason for the rejection, then we could also request an exception or a more detailed explanation. I know, that requires customer service and a larger expenditure of money than some algorithm that always follows the same rules.

What irks me is that some of these were profitable ads, and for the life of me I don't know why they were rejected. I could make money with these ads and so could MSN.

t2teddy




msg:1581246
 8:28 am on Jun 27, 2006 (gmt 0)

You don't need to call them, just email them.
Go here and fill out the e-form [support.adcenter.msn.com]

Tell 'em you want to appeal the rejections and then they'll send you a form to fill out that you send back. The editorial review takes one or two days depending on if they have an overflow of appeals.

As for finding out why your ad was rejected, all you do is go to your Ads page - click the word 'rejected' and that takes you to the editorial explanation - which often doesn't make a lot of sense anyway ;)

To see why a KW was rejected just click on it on your keyword list.

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