| 9:56 pm on May 24, 2006 (gmt 0)|
I was a late acceptance beta tester. I've been using MSN since December or January (I cant remember exactly when).
There have been some improvements--adding bulk keywords, if you can call 100 at a time bulk, and they tweaked the approval algorithm to fix most of the mass keyword rejections, but it seems like things have gotten even worse since they opened up to everyone.
My experiences with support have not been good. I have called twice and both times the support person was not knowledgeable about the product. Both times they were very pleasant, but that doesn't go very far.
Email support (once I found it) has been spotty at best. I've gotten multiple conflicting answers to the same question. Lately I've just scaled back and have been waiting it out.
Reporting has always sucked and it continues to suck no matter how much we gripe about it. The interface is cumbersome and non-intuitive. There are basic features that are missing (how can you delete underperforming keywords when you can't see how the words have performed when you get to the delete page?) that are probably so far down the priority list that I have little hope they'll be fixed.
Here's the kicker--I have a few campaigns that performed very well in google that I have duplicated here. I have been getting an excellent return and I'd LOVE to add even more campaigns, but without decent reporting and a usable interface I can't risk the money or time. It's sad when I WANT to give them my money, and they won't give me a product worth paying for.
To say I was shocked when this product was released from beta (if you can call it that) is an understatement. I'm still baffled.
| 11:12 pm on May 24, 2006 (gmt 0)|
breny thanks for the input.
| 4:29 pm on May 25, 2006 (gmt 0)|
i too was in the beta program, i signed up in december as well. at first i didnt pay much attention to it, as we were doing major work in adwords. at first it was difficult to understand if the conversion code would work, how to import bulk kw's, dealing with rejected "dupes" and what not. since it has gotten better. there is much more information available, whether its calling them or finding it here.
| 4:54 am on May 26, 2006 (gmt 0)|
Yeah, there have definitely been improvements since beta. Most improvements I have seen deal with duplicate keywords, rejected/approved keywords, etc.
Email support is still poor though. Real poor.
| 8:44 pm on May 30, 2006 (gmt 0)|
I started using it in late Nov or early Dec. It was very buggy back then. The interface was different. It went through a number of revisions, based on feedback and bug reports. It's much better now. The amt of traffic has also increased dramatically. I'm pretty happy with it.
| 5:52 am on Jun 3, 2006 (gmt 0)|
Yes, thank goodness they solved the most irritating feature - having to add one set of keywords at a time, WITHOUT being able to cut/paste a list.
Still pretty buggy though. I'm having to log out and back in every time I add a group/order etc.
This dynamic stuff (or whatever it's called in their pages) really doesn't impress me.