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BingAds (was MSN/Microsoft AdCenter) Forum

    
is AdCenter phone support one person?
Calling their 800 support# gets you to a cellphone
arnarn




msg:1582163
 7:43 pm on May 10, 2006 (gmt 0)


our adCenter account still seems to indicate ads are being served in Singapore only, even though a country list has been specified.

have they really opened up the AdCenter accounts?

Tried calling for phone support, but it goes to somebodys nextel cell phone and asks you to leave a message. Really, now.. is that what phone support consists of?

 

TerriGW




msg:1582164
 7:51 pm on May 10, 2006 (gmt 0)

Try 1-800-519-7601

arnarn




msg:1582165
 8:19 pm on May 10, 2006 (gmt 0)


TerriGW
.. Thanks! that works!

Too bad they don't list that # when you go to the page on email and phone support.

adCenter411




msg:1582166
 9:46 pm on May 10, 2006 (gmt 0)

arnarn, the page i'm looking at has the right number -- where did you see that incorrect phone number? if you could let me know, i can let our team know to fix it.

thanks,
adCenter411

arnarn




msg:1582167
 6:20 am on May 15, 2006 (gmt 0)

adCenter411

Sorry for not checking back on this thread. After I got a working #, I was so busy, I forgot to check back.

My account had/has lots of problems and they're (adCenter) still working on them. Apparently, I had one of the old beta test accounts set up last September for Singapore-English and only Singapore was served.

I was getting the BAD number off of the "Help" link of that account(can't remeber the exact linking,.. but it was a link of a link that took you to a page that had an email icon for email support and a telephone icon for phone support. The phone support link displayed a toll-free number which when called, was answered by what sounded like some nextel customer's mobile phone greeting to leave a message.

My account's "help" has been fixed so the link now shows more information and you can finally link to a similar page (email/phone icons) and get thru to a good phone # for customer support. BUT.. the account still reflects the campaigns for English-Singapore, the adTracking still shows url code for sg, etc etc.

I'm waiting for a call-back tomorrow / Monday from the cust serv. rep who finally took ownership and gives me some hope that I don't have to re-create a new account and a re-cycle thru editorial approvals, etc etc.

bostonseo




msg:1582168
 3:59 pm on May 15, 2006 (gmt 0)

I guarantee you the person I am speaking to right now has NEVER had a professional job in his life. This rep. is a joke.

arnarn




msg:1582169
 5:01 am on May 17, 2006 (gmt 0)

bostonseo ..

unfortunately, I'm beginning to agree with you.

I've posted a new topic on adCenter support to see if others are having similar problems, but at this point I'm really disappointed.

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