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Yahoo Publisher Contextual Advertising Network Forum

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How do we communicate with Yahoo?
History repeating itself every month for last three months
softwareengineer99




msg:1578139
 1:29 am on Mar 15, 2006 (gmt 0)

Let me start by saying I really really love YPN but am having a issue which has left me clueless.

I haven't received my December's payment which was sent on January.

This is what has been happening every month since January

1. I call them up
2. They say they have cancelled the check and if I get it after today it won't be valid. They tell me the next check will be issued on the first.
3. I never receive the cancelled check or the real check?
4. Back to step number 1

I am so frustrated. What should I do? They keep cancelling my check but seems like the check is never actually mailed despite their claims because I never get the cancelled check.

Is anyone else having this issue? If so how long did it take you to actually receive the check?

Interestingly I have received checks issued after the check in question.

If they would have sent it, shouldn't I receive at least the cancelled check?

How can I ask Yahoo! to *really* send me my check?

Anyone from Yahoo here?

Please assist as on phone I am being led into the above mentioned cycle again and again without any resolution. I am very patient but three months is pushing it.

I really love YPN, just would like to get this resolved.

Thanks in advance
Frank

 

shez




msg:1578140
 6:52 am on Mar 15, 2006 (gmt 0)

You are not Alone :)
well same here with me. I didnt get the check issued in Jan 2006, finally i e-mailed them to reissue as i thought may be it's lost in the mail. they replied " We will reissue and you gonna get in 10 days"
Its now March 15th and i didnt get 1st or even Reissued one.
More over a 2nd check was issued to me on March 1st 2006. Interestingly i havent recived it too.
"WHERE THE HELL MY CHECKS ARE GOIN"
Again i have e-mailed them today now lets see....
all we can do just wait to see a REAL CHECK

Rodney




msg:1578141
 7:02 am on Mar 15, 2006 (gmt 0)

I haven't had any problems with my Yahoo checks arriving.

Could there be a problem with your mailing address (missing suite or apt number or mistyped info) or maybe a shady mail carrier "losing" the mail?

barney




msg:1578142
 7:33 am on Mar 15, 2006 (gmt 0)

I am experiencing the same problem. They had my payee wrong and I requested to have them replace it. they said it was sent been months. Does anything know a good person to talk to about this.. because I am just about to get their ads off the site

sugarrae




msg:1578143
 3:39 pm on Mar 15, 2006 (gmt 0)

This is one of the problems with being a *beta* tester. It means they know there are glitches and your agreeing to experience them for the priveledge of being an early entrant into the program. There are help links, emails and phone numbers for publishers to contact their CS in your backend. Good luck, I'm sure the problem isn't that they purposely are out to get you. ;-)

Edge




msg:1578144
 10:38 pm on Mar 15, 2006 (gmt 0)

Is everybody sure it is Yahoo's problem? There are a lot of people between the yahoo mail room and your mailbox.

Mine shows up every month just fine...

wyweb




msg:1578145
 1:34 am on Mar 16, 2006 (gmt 0)

Mine shows up every month just fine...

Ditto...

softwareengineer99




msg:1578146
 1:48 am on Mar 16, 2006 (gmt 0)

In December we moved and updated our address and tax information with Yahoo.

We received a check from Yahoo on the new address meaning Yahoo! got the new address.

Then the lastest check was sent to the old address meaning as if Yahoo! somehow pulled old records from the graves?

The problem is Yahoo is quick in answering but really slow in resolving issues.

They keep cancelling our check every month that was presumably sent and then making us wait another month. For three months this is what's going on.

Atleast with Google (I hate AS), they would overnight the payment.

We are very frustrated.

jameswross




msg:1578147
 7:05 am on Mar 16, 2006 (gmt 0)

1Q we're supposed to have direct deposit...

Dave_B




msg:1578148
 2:37 pm on Mar 16, 2006 (gmt 0)

Yes, Yahoo customer service is amongst the worst I have ever seen.

My december check was also very late in arriving. I wanted to be patient due to the holidays and waited a long time to contact them. Once I contacted "David" he assured me that they would issue a new check and put a stop payment on the already issued check in 10 days.

I rec'd the original check within the 10 day period, so I called and asked if a stop payment had already been issued or if this check was safe to deposit. David could not give me a straight answer, understandable that he may not have all of the info needed to give a correct answer. I asked if he could please find out the answer or pass me to the correct party. The only answer I could get out of him was to just deposit the check and see what happened.

No matter how I tried I could not get him to understand that if I followed his advice I could have many of my own checks bounce, costing me who knows how much money. He talked to me like I was an idiot for not wanting to follow his god awful advice. after a while he got tired of listening to me and promised to find out and get back to me that afternoon. Of course that never happened so a couple days later I called back, sadly I got David again :(. I asked for his supervisor, you would have thought that I asked for a date with his wife or something. He played games, tried everything he could think of to avoid passing me off to the sup as requested. Finally after seeing I was not going to be played games with, he put me through to the boss man. At this point I understood very well why David does not have the ability to help people, it seems to start at the top.

softwareengineer99




msg:1578149
 2:55 pm on Mar 16, 2006 (gmt 0)

I am surprised we haven't had a YPN rep come up and clarify the situation here.

I thought YPN was better.

shez




msg:1578150
 4:43 pm on Mar 16, 2006 (gmt 0)

They replied v quickly.
1- For check issued on Jan 1st, 2006
" As for the other check in question, we have unfortunately been
experiencing an on going billing issue that has been affecting many publishers.
Our goal is to have all checks sent out by the end of April. We
apologize for this delay and we thank you for your continued patience during
the beta phase"

2- For check issued on Mar 1st, 2006
" Checks have already been issued for March; if you have not received
your check by March 18th please contact us and we will reissue the check."

softwareengineer99




msg:1578151
 4:44 am on Mar 17, 2006 (gmt 0)

shez, the problem is they are telling different stories to everyone. You are getting that email, I am being told the checks will be reissued within ten days.

Basically it seems like they are just making things up without following them. I even found an email from Ray Devlin who wrote in Feb saying that he has my new address and the check is being sent to the address. Trust me no check was ever sent. We didn't even receive a cancelled one.

Being in beta is one thing. Intentionally not sending the payments to publishers is another. I mean I hate Adsense but they were way more professional even in their early days.

What kind of beta is this where they are asking for 45 more days to clear payment of three months ago? I am sorry but sounds like bunch of BS being passed around.

They shouldn't even call themselves in beta. This is more like pre-Alpha stuff.

Seeing their response, I am seriously considering switching back to AS (something I never imagined doing)

I mean good grief! 45 more days for Jan's payment? Wow!

And not to mention, I am literally begging them to send me my 1099 and they haven't sent it despite three emails. May be don't recognize that I need it before April 15, 2006.

Wake up YPN and help solve these issues.

softwareengineer99




msg:1578152
 5:05 am on Mar 17, 2006 (gmt 0)

<snip>

Now that was one and a half month ago. In the last email we received two days ago they say they sent it to the old address. It's quite clear to me the games that are being played. All they do is keep cancelling checks and promising the next month (only to hypothetically cancel the hypothetical check).

I have email after email from Yahoo! people contradicting the information given in previous emails.

I mean just say in Feb that we won't send it until April. Why make false promises? I will say it once again providing phone support is of no use if they cannot provide any service.

Why over promise and under deliver?

[edited by: engine at 2:40 pm (utc) on Mar. 17, 2006]
[edit reason] No E-mails See TOS [webmasterworld.com] [/edit]

softwareengineer99




msg:1578153
 9:38 pm on Apr 3, 2006 (gmt 0)

Just want to go on record to say that as of today no sight of check or the cancelled check or my 1099?

Good grief!

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