>> Google customer service is an oxymoron, isn't it?
Strange, because I've had nothing but good service from Google, including an hour call from them to help me optimize their ads at my site for increased revenues (for both of us)! When I've had an inquiry, they always reply and the answers were personalized, not canned.
I emailed an inquiry to YPN the other day, and received a call from them the next day. They were very helpful.
I'm pleased with both companies and, hopefully, both can successfully co-exist at my site. I don't want to do anything to alienate either.
As to a gift, well for me these folks have already given me a gift...the ability for the owner of a relatively small website to make some money. I'm grateful!