Maybe you could give us a little more background? Was the sound ever working? Did you add some new hardware or software recently that might have affected the sound? Have you tried a system restore to an earlier point when the sound was working? What steps have you taken to try to solve this?
Thanks for the other thread info, but that didn't give me any more information.
This laptop has been used by one of our sales reps. It did have sound when it sent it to her. She has installed Goldmine, eFax and I know she has been playing some casino games on the internet.
The computer, (Toshiba Portege R100, Win xp), can play music from windows media player and I also did a diagnostics from directx and that went fine as well. I have run spybot and killed all spyware, I have done all windows updates, I have checked all sound areas and have done all windows troubleshooting. I don't think there is anything else out there that I could try except for to backup and reinstall the os. I haven't had to do that before, so if I need to go down that route, do you have any suggestions to make things so smoothly? Would I have to reinstall all software that is on the system if I do this?
Thanks for the nice welcome. I look forward to hearing back from you!
The computer ... can play music from windows media player
If you can play sounds from media player then there might be a simple fix. Open the Sounds and Audio Devices Properties in the Control Panel. On the Volume tab click the Advanced... button under Device volume. uncheck any of the Mute boxes there and raise the volume sliders to reasonable levels. Sometimes these can get muted or lowered by software (or users) unknowingly.
I have done this already. I have done every bit of troubleshooting that is possible. I thougt creating a new user account would fix the problem, but no luck. I think it is time to wipe it clean and start from scratch.
I have been having the exact same problem with my Dell Latitude D810. Do you know if you have a SigmaTel C-Major audio controller? Would be interesting if you did. So far the only similarity is e-fax. I don't do casinos or other spyware-prone sites, and I know I am 100% malware free (we take security very seriously at our company).