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Microsoft Windows OS (XP/NT/Vista/Windows 7/8/9/10) Forum

    
"hungapp" message.and crash
Has anyone else successfully identified the cause?
lovehealthsuccess

5+ Year Member



 
Msg#: 292 posted 5:57 pm on Sep 13, 2005 (gmt 0)

Greetings!

I'll preface this by saying that I am already a regular user and lover of Firefox. No need to move this thread in the direction of "why not to use Internet Explorer 6.0", k? :)

Starting in just the past few weeks....when I use Internet Explorer (IE)...(and I have installed up through service pack 2)....when clicking on links (no set pattern...some through Yahoo email, some on websites, etc.).....

...about 50% of the time IE freezes up...and I have to use the Windows Task Manager to close it.

A review of the Windows "event viewer" shows that the error is always the same "hung app".

I already had AdAware and AdWatch installed...and they always have run each night...along with Microsoft Spyware scans...and along with PC-cillin nightly scans....and both before and after this problem started on IE....nothing has ever come up on any of the scans I run each day that would indicate that "malware" was a problem. For now, please assume that my system is clean, k?

I have a slight suspicion that the Yahoo toolbar (version 6.0) that I installed via the Yahoo Messenger (version 7.0) installation might have something to do with it....but I'm not nearly convinced of that. I have always used Yahoo Toolbar in the past...like it for the direct "save to MyWeb" feature....and have never had a problem....for a long time.

So...have any of you dealt with...and identified the cause of....the "hungapp" problem?

 

asquithea

10+ Year Member



 
Msg#: 292 posted 7:01 pm on Sep 13, 2005 (gmt 0)

The "Hung Application" message is probably generated because of the way you killed the application -- like the ring around a glass is a sign of drinking soluble aspirin, not a sign of a headache.

Assuming that you're technically competent to do so, I'd recommend using a combination of TCPView, FileMon, RegMon and ProcessExplorer from [sysinternals.com...] to investigate the state of the application when the hang occurs. With a bit of luck you'll trace it back to specific file or network activity, or find the thread that's either hung up or is chewing CPU.

[sysinternals.com...] gives an example of using the tools to solve a similar problem.

lovehealthsuccess

5+ Year Member



 
Msg#: 292 posted 7:42 pm on Sep 13, 2005 (gmt 0)

asquithea....

Thank you so very much. Please know that your quick response...instructive advice...and the immensely relevant links...made me so wonderfully happy to see.

Rock on!

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