Belay that ..
Just found ..MS technet pages in French refer visitors to download and security pages in US English ..French people will neither be pleased nor understand why the support cannot be provided entirely in their own language ..so the damage will be greater ..very bad PR for MS ... Tommorrow I can see I will be houscalling more than I anticipated or wanted ..
May well make me richer ..but MS needs to understand that it needs to do full support in all the languages that it sells it's OS in ..Or suffer continual bad press in those areas ...makes it appear arrogant and US centric..what am I saying ..."appear"...
The french office of MS couldn't give a ---* about this or any other issue anyway ..only reasonable service here is the European security team ..which just happens to be based out of the same building as the incredibly arrogant staff of MS France ...
Their attitude .."customer pays for product" .."customer is no longer our problem".. "we are busy arranging the flowers , holidays , whatever" .."we are technocrats"...
