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Community Building and User Generated Content Forum

    
Losing Control of a Community
EliteWeb




msg:1560558
 4:02 am on May 14, 2004 (gmt 0)

Don't let your users take too much control of your community. I run quite a few forum sites and part of each site is finding moderators. With so little time I can hardly manage them all let alone upgrade all of them when a security patch becomes available.

Your moderators need to feel they are part of your team and able to contact you at all times. You need to be able to talk to them and have them know your the first person to talk to. When you lose that you may lose your key people.

New forums start all the time, if you're not there for your people they will abandon ship. You can have all the users in the world but when you start to lose control its cleanup time.

Get more connected with your forums, talk to your moderators often. I for one have become an absent admin on many of my forums. If you can get someone to pick up the slack they will, but dont leave it all on them.

Keep your forums clean of spam, when you see a moderator spam their own forum its time to cut them off without notice. It shows the person thinks they can do a better job, which they can but all your hard work may go down the drain :P

So you can use this information to be able to start a competitive forum if you notice there is lack of control on a forum, you can take their moderators and users.

Check often to make sure users are not spamming your users via private message. This is very common on forums.

Don't think of me as a bad person to run a forum with ;) I run so many forums, much of with are with partners so they pick up my slack :D Ive just seen many of my forums lose control and have to work really hard to take it back and clean up the mess. :)

How else do you lose control of your community forums? Have you lost control before? Have you saved yourself from losing it?

 

mifi601




msg:1560559
 4:44 am on May 14, 2004 (gmt 0)

<snip>

[edited by: mifi601 at 4:45 am (utc) on May 14, 2004]

mifi601




msg:1560560
 4:45 am on May 14, 2004 (gmt 0)

definitely lost control. yup. wasn't nice or pretty.

in the end decided to ride it out, leave all nasty posts against me, the forum and the website on the forum (could not have afforded a lawyer anyway) and it turned out to be the best thing that ever happened ...

goes to show you that there's no such thing as bad PR

Marketing Guy




msg:1560561
 10:22 am on May 14, 2004 (gmt 0)

I would say that forum admins take leadership roles - where the members look up to the moderators, the mods look up to the admin as well.

And just as moderators need to be the objective voice amongst members (ie, to calm down arguements and such) it can be necessary for admin to lay down the law amongst moderators as well.

I run a guild in an online game, and as a forum admin also, I see many comparisons between the problems that can occur in both.

Clans / guilds in games hold the same heirarchy and are generally formed under one purpose or ethos. Allowing factions to rise within that community can cause it to split - that's where officers (mods) come in to moderate members and leaders (admin) come in to moderate the officers.

(TIP: Ive learned soooo much about online communities from gaming it's unreal (pardon the pun) - I can spot a troll a mile off these days!)

Online gaming communities are perhaps a more extreme example of how other online communities could be (more competitive = more arguements), but can serve well as an example of (virtual) human behaviour.

After a while in a community, you can spot the same types of people - those who constantly push for change, the diplomats, the trolls, the leaders, those with self-interest only, the newbies, the seasoned posters.......

As a forum admin, you need to learn to spot these groups and more - that's the best way you can prepare for potential problems.

You also need an eye for detail - on my regular (non gaming) forums, I have in past been able to "out" a competitor causing trouble simply by recognising his post style. Left unattended (or even simply given the benefit of the doubt), he could have caused problems for us down the line.

This skill helps with subtle spammers as well. ;)

But the best skill a forum admin can develop is to learn where to drawn the line. Sometimes it's better to ignore a flammer than let the discussion carry on for ages. There's nothing more satisfying than ripping it out of flammers, but most of the time, it isn't best for the forum. Although, laying down the law in no uncertain terms can be equally effective at times! ;)

You need to be able to let go as well - I was very obsessive about my main forum when it started - too much control will just drain your will! :)

Running a community is very much a full time commitiment - especially if you are starting out with noone to take some of the responsibility.

Ive seen forums chucked up and left alone after a while - and they just die - yeh, there are posts, but no discussions, which kinda defeats the purpose! I get the impression that some people use forum software as an easy way to maintain an information site and just hope the community will take off! Not gonna work!

A forum is like a garden - it is as good as you want to make it and it can be left for a while, but does need maintained and occaisonally the neighbours dog gets through the fence and takes a..... ;)

Scott

EliteWeb




msg:1560562
 5:00 pm on May 14, 2004 (gmt 0)

Also its good to mnake sure the mods/admins know the respect issue for each other. Talking about other mods in public should be restricted. It tends to show disrespect. I feel mods/admins should be like family and protect each other.

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