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Gmail Server Error
Severe and frequent problem
JH_Caro




msg:1555709
 12:57 pm on Jun 17, 2006 (gmt 0)

FOR 4 LONG DAYS I HAVE NOT BEEN ABLE TO USE MY GMAIL ACCOUNT. Every time I try to enter, I get the message: "Server Error. Gmail is temporarily unavailable. Cross your fingers and try again in a
few minutes. We're sorry for the inconvenience."

I have tried Internet Explorer and Firefox in 4 different computers at work and at home, connected to LAN and stand alone. My wife and son access their accounts without problem. I can not, not even in their computers.

2 weeks before, I experienced repeated intermittence to access Gmail, but after a few seconds I could retry with succes. I have important information in my email storage. This is happening to other people as well (see Google Discussion Forums).

As everybody can verify, there is no way to ask Google for support other than reading the pre-packed answers to frequent topics they have in the support section of their web site. SERVER ERROR problem is not in the FAQs. So I phone called Google headquarters: They do not give customer service there. So I entered my problem in Google's web site as if were a suggestion (using an old --not Gmail-- email account). They answered as follows:

<paraphrase>they asked more specific questions about the issue</paraphrase>

I answered all questions inmediately, of course, but it seems to me that Google is looking for problems outside, in the userīs environment, when they MUST know the problem is in their own SERVERS.

Iīll post here any development for your information and benefit.

[edited by: jatar_k at 12:06 am (utc) on June 21, 2006]
[edit reason] no email quotes thanks [/edit]

 

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