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Webmaster General Forum

Virtual call center system
for home based agents

10+ Year Member

Msg#: 8933 posted 9:41 pm on Jun 9, 2005 (gmt 0)

I would like to hire some home based agents using some kind of virtual call center system. This is how I perceive it to be working:

1) An agent who is available and willing to work, will log on into a PC based software.
2) Customers from USA will call a toll free number. Calls will be routed to the first available agent logged into his PC software
system. Phone will ring and agent will take the call.
3) Calls duration and basic information will be recorded into a system to pay agents.
4) When an agent is not available, they will log out of the software.

I am interested in evaluating some softwares and selecting one that meet our requirements. Do you guys know if there is anything like that possible or someone is doing like that? I appreciate sticky mail the URLs if that is violation of TOS.



10+ Year Member

Msg#: 8933 posted 1:02 am on Jun 10, 2005 (gmt 0)

You can easily put this together using Asterisk, the open source PBX software. The remote agents can be connected via VOIP or just their regular phone line.

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