homepage Welcome to WebmasterWorld Guest from 54.161.191.254
register, free tools, login, search, pro membership, help, library, announcements, recent posts, open posts,
Become a Pro Member
Visit PubCon.com
Home / Forums Index / WebmasterWorld / Webmaster General
Forum Library, Charter, Moderators: phranque

Webmaster General Forum

    
1-800-Forward This ..
.. toll-free, to a different number every time
old_expat




msg:363526
 8:01 am on May 8, 2005 (gmt 0)

I tried to search to see if this topic had been discussed .. but .. search seems to be broken.

I need a toll-free 800 number and a remote, web based PBX .. I guess.

After reaching the first step, the user would dial an extension / additional number (it would be even better if s/he could dial the whole # at one shot), one of thousands, and the call would be forwarded to the number associated with that code.

Have any of you folks done this? What is your experience?

Where I can subscribe to such a service?

Would like to have:

-Caller ID
-Selectable hours of operation
-Temp call recording

And anything else I can get that will mitigate contact fraud.

 

hp11




msg:363527
 3:16 pm on May 8, 2005 (gmt 0)

After reaching the first step, the user would dial an extension / additional number (it would be even better if s/he could dial the whole # at one shot), one of thousands, and the call would be forwarded to the number associated with that code.

Have any of you folks done this? What is your experience?

Where I can subscribe to such a service?


I have actually used and set up my clients with systems like this. I don't believe I can give the url here of the company that I use, just do a google search for "virtual 800", "virtual phone system", "virtual pbx", etc and you will find plenty of them, not just the one I have used.

Would like to have:

-Caller ID
-Selectable hours of operation
-Temp call recording


The service that I have used does all of this and more, except for actually recording. I imagine you want the recoding feature for telephone payment processing. I asked them this question some time back and was told that I would need to set up a recording system on my end once the caller was transferred. I was also advised to state at the end of the main greeting (for legal purposes), that all calls may be recorded. Hope this helps.

old_expat




msg:363528
 1:19 am on May 9, 2005 (gmt 0)

I have actually used and set up my clients with systems like this. I don't believe I can give the url here of the company that I use, just do a google search for "virtual 800", "virtual phone system", "virtual pbx", etc and you will find plenty of them, not just the one I have used.

I have seen quite a number of these services resulting from internet searches. But most offer 10 or up to 100 "inboxes" or extensions, but I'm talking thousands of 3rd parties .. or maybe I'm not understanding the jargon they use.

I imagine you want the recoding feature for telephone payment processing.

The calls don't come to us but to 3rd parties. I want the recording feature as an additional anti "call-fraud" feature.

hp11




msg:363529
 1:31 am on May 9, 2005 (gmt 0)

I have seen quite a number of these services resulting from internet searches. But most offer 10 or up to 100 "inboxes" or extensions, but I'm talking thousands of 3rd parties .. or maybe I'm not understanding the jargon they use.

Are you looking for thousands of dedicated extensions/lines or the ability for the system to handle and redirect thousands of callers at once to a third party or third parties?

The calls don't come to us but to 3rd parties. I want the recording feature as an additional anti "call-fraud" feature.

Most virtual pbx providers can customize your service to fit your needs. The company that I use lists a ton of features, but they will also do just about anything that I request, even though it's not listed.

old_expat




msg:363530
 2:24 am on May 9, 2005 (gmt 0)

Are you looking for thousands of dedicated extensions/lines or the ability for the system to handle and redirect thousands of callers at once to a third party or third parties?

I want to have 1 dedicated 800 number. And I have a list of 3rd parties .. say 5,000. Each listing has our 800 number plus a unique extension that we designate.

Someone looks at the list and decides to call one of the listings.

Preferred: The call is forwarded / goes directly to that 3rd party's real phone number

Option: The call goes directly to a "PBX' and the user punches in the extra digits and that forwards to the 3rd party's real phone number

Althought a listing may have a unique extension, it *may* never be called.

The situation is almost the reverse of how most services are set up. Instead of a large number of calls to a few extensions .. it is a few/no calls to a large number of extensions.

The system would forward 1 call at a time. If we got busy, we would get an additional line.

blaze




msg:363531
 3:38 am on May 9, 2005 (gmt 0)

check out asterisk and roll your own :)

[asterisk.org...]

old_expat




msg:363532
 4:27 am on May 9, 2005 (gmt 0)

check out asterisk and roll your own :)

hello blaze,

I'm not sure I have the smarts.:)

Abdelrhman Fahmy




msg:363533
 4:43 am on May 9, 2005 (gmt 0)

Iím currently working with a company offering such a system with a full control over the extensions but didnít test it all as Iím using there service as a simple call forwarding for the 800 calls from US to my Country.

Iíve sent you a Sticky with the Company URL.

old_expat




msg:363534
 4:46 am on May 9, 2005 (gmt 0)

clarification?

I just checked on a couple of referrals and saw that they were offering "voicemail boxes".

I am wanting to forward a live telephone call to a specific real telephone number and allow the parties to speak directly .. not just leave a message.

Sorry for being slow on the uptake .. but I can remember when the family home did not have a telephone .. or electricity .. or .... :)

Global Options:
 top home search open messages active posts  
 

Home / Forums Index / WebmasterWorld / Webmaster General
rss feed

All trademarks and copyrights held by respective owners. Member comments are owned by the poster.
Home ¦ Free Tools ¦ Terms of Service ¦ Privacy Policy ¦ Report Problem ¦ About ¦ Library ¦ Newsletter
WebmasterWorld is a Developer Shed Community owned by Jim Boykin.
© Webmaster World 1996-2014 all rights reserved