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Pages missing in Google
After hosting company changed servers

 5:43 am on Jan 13, 2005 (gmt 0)


I'm really frustrated at my hosting company.

I sent them an email recently to complain about the lack of visitor tracking options on my site's cPanel server (my site's statistical back office). They said they were aware of the existing problems and suggested I try their new vDeck server which offers more advanced tracking options. They said it would take 2-3 days to set my site up on the new server and if I wanted them to move my files over, they'd charge me $50, otherwise I could do it myself for free. I said I'd move the files myself, but added that I didn't want my site moved to the new server if my site would have any downtime. I never received a reply back saying my site would be down, so thought all was OK.

Well, the next day I tried to access my site and it was completely down. I even had some friend's try to access it on their computers...it was totally down...FOR THREE DAYS!

The bad thing is Google crawled my entire site during those three days and needless to say, couldn't find it. So now I have almost 95% of my site's pages totally missing from Google. These pages ranked fairly well, some even ranking extremely well.

I've complained to my hosting company because I'm losing major traffic and most importantly my online income. I have been told they aren't responsible for listing my pages in Google (duh!) and that my site ranks very well for "such and such" search term (they listed a search term I'm not even interested in ranking well on). I told them I know they aren't responsible for listing my pages in Google, but they ARE responsible for taking my site down for 3 days and my site losing it's listing in Google for almost all of my pages.

I'd appreciate any advise on what to do about this. Is this a common occurence? Am I out of luck and just have to wait until Google crawls again? Will my pages rank well again? UGH! I am so mad!

Thanks in advance for any advice.



 9:12 am on Jan 13, 2005 (gmt 0)

Moving a site to a new server should NOT take 3 days!
This can be done within a couple of hours (depending on the size and complexity of a site). Small site's can be done much faster.

On top of that, it is possible to move the site to a new server with NO DOWNTIME when it is done properly!

So why they needed 3 full days I don't understand.

I would probably move to a new host, as this is not very good work of them, but that's me.

About your listing in Google.
With about 3 days and *some* of it will come back, but not all.
Your site will be indexed again and your rankings will probably be exactly what they were. Downside is this will take more then the 3 days it took to get them out of the index.


 12:14 am on Jan 14, 2005 (gmt 0)

Thanks Doppy!

I will keep hoping my rankings return to normal or near normal.

I asked my hosting company to reimburse my hosting fee, but they said they'd add a month to my service. GRRR! I'm losing so much money!

I agree, I will change hosting companies when the hosting time expires. RIDICULOUS!

Corey Bryant

 12:30 am on Jan 14, 2005 (gmt 0)

I agree. Moving to another server should not take anytime - especially if they are they SOA. And on top of that, they should have moved your files for free since it was the something on the hosting company's side that was cauing some problems - it does not matter it is was cPanel or vDeck - they have it & support it



 1:32 am on Jan 14, 2005 (gmt 0)

Unfortunately there's nothing I can do now. I'll have to wait until my hosting time runs out.

On a positive note, Google is crawling a bunch of my pages now! :) I resubmitted my URL to them with the explaination that my site was down for 3 days and my pages weren't listed any more. :) Hope it crawls them ALL!

Corey Bryant

 1:34 pm on Jan 14, 2005 (gmt 0)

If you have not been with them for a long time, check the SLA and you might be able to move. I usually do not recommend moving but it just seems they are giving you more problems than it it is worth



 3:16 pm on Jan 14, 2005 (gmt 0)

Who is SLA?

Corey Bryant

 3:56 pm on Jan 14, 2005 (gmt 0)

SLA = Service Level Agreement


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