Could some of you web designers give me some advice please:
In November 2003 I decided that my site needed an up-date. It was 4 years old and nothing was changed
from first launch .My site is a dating agency. I did a search using google and selected 8 various companies with the view to an up-date on graphics or a complete new design.I also wanted to change my host. The quotes I received were between $1500.00 to $5500.00 US dollars. I chose one not on price but what I thought they had to offer. The cost was $3500.00. They told me the only thing worth saving on my site was the 15000 clients and I should go for a complete new design. They also offered hosting and would transfer my old site to there servers. I agreed and in February 2004 my site was transfered to there servers.
Before design of my new took place I was asked to pay a deposit of $1500.00 which I did through my credit card.
I was then asked to select a software package (they went me several examples) which they would modify to my needs. They also designed a new logo. A lot of time was wasted (3 weeks) talking about a landing page which I didn't understand.
In May 2004 I requested an up date and was told " Currently still customising the dating engine's look and feel, as we get closer to completion I will let you know. This is the most time consuming
stage of the process"
At the beginning of July 2004 I made another request was told "I, as a techical director at ****xx have the obligation to inform you about the state of our project xxxxxx
Right now, we are in a phase of customization that goes slow. There
are many alements needed to be shaped, but we are almost finishing it.
I hope the aplication will be set up during the next week, when you'll
be able to have a frst look at it.
The above quotes are copy and paste.
This seems a very long time to complete a web site (5 months) or am I being unreasonable.
I have not been able to use my old site. I have had a few clients complain they are unable to update there profiles. I have told the company this but they say I would need to pay more to get my old site working.
I have been in contact with the guy who says he is the C.E.O. of the company and he has also phoned
several times about things that I thought were not relevant to my site.
I live in Ireland and the company that is doing this work is in the USA.
Is this a normal time to wait?