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How to report bad web design company?
djtaverner




msg:371409
 2:05 pm on May 19, 2004 (gmt 0)

Hello,

I have recieved an appaling level of service and a violation of an agreed business agreement with an Indian web design firm. I have paid a substantial amount of money and have not recieved a level of service that was agreed upon.

Who could I report this to?

Are there any international web design authorities or watchdogs?

Cheers

Dave

 

crosenblum




msg:371410
 2:52 pm on May 19, 2004 (gmt 0)

Better Business Bureau!

But mostly, this is the cost of outsourcing, you really have no legal leverage.

webdevsf




msg:371411
 3:01 pm on May 19, 2004 (gmt 0)

caveat emptor

There's nothing illegal about being a poorly run company. You can always try to sue them in India. ;)

I've heard this story a THOUSAND TIMES. In my experience, many Indian and Russian companies that respond to bids will say ANYTHING to get your deal, including having misleading pricing and over-selling their skills.

This is not to say there are not legitimate web design and software design companies in these countries. But you typically get what you pay for.

rogerd




msg:371412
 3:17 pm on May 19, 2004 (gmt 0)

In the future, use a freelance site that protects both buyer and service provider with escrowed funds and an arbitration process.

It's difficult enough to enforce contracts with local businesses, much less ones located in other nations.

isitreal




msg:371413
 4:33 pm on May 19, 2004 (gmt 0)

I have recieved an appaling level of service and a violation of an agreed business agreement with an Indian web design firm. I have paid a substantial amount of money and have not recieved a level of service that was agreed upon.

I find it hard to sympathize with someone who tried to save money by going offshore, especially when domestic prices are at all time lows because of the glut of web workers laid off due to such outsourcing. If you had just looked a little bit harder you would have found awesome deals in your country, but that illusion of saving x dollars/pounds must have been too irresistable to the bean counters.

As others have noted, it's hard enough to get decent quality skill and service for web work in your own region, but at least you have legal recourses if you do end up getting bad service.

Unless you have access to international lawyers, and can afford such luxuries, why would you expect a transnationall business agreement to have any value at all?

You get what you pay for.

martinibuster




msg:371414
 4:58 pm on May 19, 2004 (gmt 0)

There are plenty of talented people offshore who do outstanding work.

There's nothing wrong with cutting costs. Every time you shop at a big box store you're offshoring work. Look at the bottom of your keyboard and check out where it was manufactured. Look at the label of your trousers and shoes. Sympathize now? Please, let's not start throwing stones.

Whether you pay $400 to an offshore firm or to a talented American teenager, it's a solid business decision to keep costs low, the same choice a consumer makes when they walk into a big box and purchase discounted merchandise. The exact same thing.

stevenmusumeche




msg:371415
 5:28 pm on May 19, 2004 (gmt 0)

Whether you pay $400 to an offshore firm or to a talented American teenager, it's a solid business decision to keep costs low..<snip>

You are correct, however, one of the "costs" of doing business offshore is this type of risk. Cost-cutting decisions by managerial-types, in my experience, don't take this into account.

isitreal




msg:371416
 5:35 pm on May 19, 2004 (gmt 0)

Whether you pay $400 to an offshore firm or to a talented American teenager, it's a solid business decision to keep costs low, the same choice a consumer makes when they walk into a big box and purchase discounted merchandise. The exact same thing.

When I go into a box store and buy product x or y and it doesn't work, I go back to the box store and return it, because the place of purchase was in my region, and they do all the problem solving, that's kept completely away from my end of things.

A correct analogy in thise case would be the following: web design firm x located in your region employs offshore people that they have good experience with and pass the savings onto their client, but take full responsibility for delivering the product to you, keeping the fact of outsourcing transparent to the end user, and the liabilities.

This is already happening in the software world. But when you have a problem, you are not dealing with russia or india, you are dealing with the local company. When you buy say a dell box and it doesn't work, you're dealing with dell usa, not a small computer shop in taiwan, even if dell has outsourced basically every step of production and support.

In such a case the web design firm would be adding on to the cost of the package to provide this level of insurance, just as the box stores do. But if I go to China and buy a fan from a small factory, and it doesn't work, what am I going to do, fly back and try to get my money back?

Analogies can be fun, but at least make an effort to make a valid analogy.

vibgyor79




msg:371417
 10:48 am on May 20, 2004 (gmt 0)

>>> Who could I report this to?

You could try NASSCOM
[nasscom.org...]

They might not take action directly against this company but they will definitely let you know what your next step should be.

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