Does anyone have a contact address for Inktomi that could help me out of a predicament? I have PFI running on my site and it has been for some months now, but since I took out this service the URL has went from being listed within the top 5 in the SERPís to nowhere! I think I know what went wrong, I had 3 domains pointing to my site the Ink bot picked up the .info while out on its trawl, which knocked the .com off the listings. I then used mod_rewrite to do a 301 redirect which has managed to remove the .info from the SERPís but the .com is still nowhere to be seen. This has been the case for over 4mths now. What I would like to do is contact someone and ask that the site is revaluated just encase it was penalised in the past for all domains pointing to the same site.
Msg#: 2233 posted 10:03 am on Aug 27, 2003 (gmt 0)
They don't respond. My site was inexplicably dropped from INK months ago for no reason and I even PAY for inclusion. I hate INK. My site is so clean it's amazing. No search engine tricks no hidden text nothing. My index page is just gone. Positiontech has no explanation.
I wrote off to Inktomi last week and got a reply beginning of this week, pretty impressive.
Anyway, basically I have been informed that Inktomi don't provide end user support that our queries are best directed at their business partners (see below)
Inktomi Technical Support cannot provide support to end-users of our paid-inclusion programs. All support for these programs is contractually provided directly by our program partners. Please contact the program partner with whom you signed up to include your URL. They have full information on your contract with them and have processes and tools available to assist you with any inclusion queries or issues which you may have.
I also made a quick plug to get an "InktomiGuy" to come along to WebmasterWorld, so here is hoping :)
Basically I used to rank very well in all of the Ink SERPís until I bought the dot biz and info extensions which ruined my position in inks SERPís (I now rank bottom for a simple search term that in all other SE's I rank #1, and did so in Ink) would it be possible for me to sticky you with some more details?