A large corporate problem needing to be addressed.
If I pay for inclusion to your data base and find myself not being listed for particular reasons there should be a straight forward resolution to resolving this. (Otherwise I wont PFI again)
I have only three sites listed with you (PFI) two of them are getting no results/hits, the other is getting many hits.
I sent your company an e-mail asking what the problem is, the answer from Inktomi was "Read our terms and that will tell you what might be wrong"
"Might" and "maybe" and "read this and that" is terrible customer service, if you want folks to be happy at least tell me/them exactly what the problem is with the results. I have no idea if I am banned or what.
Why pay (PFI) and have no results when your customer service replies with wasteful responses to inquiries?
Can't you tell me why my site is not being listed, is it being banned?
I think if you are honest in attempting the number one spot in regards to SE's then having a clear and concise explanation to recommend what may help gaining rankings or why someone is banned would be a great achievement.
Is it possible to say on the (PFI) maintenance page that "Your site is banned" or "you are getting no results because..." ... "try improving ...."
Boy oh boy if a PFI search engine ever did this I think they would find all their customers striving for well optimized sites with no spam and a very worthy database, Google would have a hard time keeping up. Inktomi would see huge gains IMO!