homepage Welcome to WebmasterWorld Guest from 54.204.94.228
register, free tools, login, search, pro membership, help, library, announcements, recent posts, open posts,
Become a Pro Member

Home / Forums Index / Local / Foo
Forum Library, Charter, Moderators: incrediBILL & lawman

Foo Forum

    
Getting 'white-listed' in our client's e-mail program
- anyone know an easy way
Mr Bo Jangles

10+ Year Member



 
Msg#: 4640370 posted 2:05 am on Jan 27, 2014 (gmt 0)

Our web-app has the feature of sending out e-mail Alerts to users, but sometimes with new subscribers, these e-mails initially are trapped and identified as spam or junk. This causes us extra work - and some annoyance for the clients, many of whom aren't that computer literate.

So I was wondering if there was a simpler way to get our e-mail address 'whire-listed' by their e-mail client - with all the possible e-mail services and programs out there, to present them with a 'How To' listing is pretty daunting.

So I was wondering, if we just got them to send us an e-mail to the particular address, does the fact that they sent it to us then tell most e-mail programs that anything coming back is 'friendly'?
(I realize that if they put the address in their Contact lists, that helps with many programs, but that is one extra issue that will be one to many for some users.)

Any really simple/clever ideas?

 

engine

WebmasterWorld Administrator engine us a WebmasterWorld Top Contributor of All Time 10+ Year Member Top Contributors Of The Month



 
Msg#: 4640370 posted 5:11 pm on Jan 27, 2014 (gmt 0)

I've had this problem occur, sometimes regularly, and sometimes intermittently.

I don't have an easy answer.

piatkow

WebmasterWorld Senior Member piatkow us a WebmasterWorld Top Contributor of All Time 5+ Year Member



 
Msg#: 4640370 posted 6:26 pm on Jan 27, 2014 (gmt 0)

I suspect that your major problem is the big 3 webmail providers. They often take against automatically generated emails and even if the customer has white listed the address they refuse to accept them into their system. As engine says, this isn't necessarily consistent.

lawman

WebmasterWorld Administrator lawman us a WebmasterWorld Top Contributor of All Time 10+ Year Member



 
Msg#: 4640370 posted 9:00 pm on Jan 27, 2014 (gmt 0)

I can't even get my own email account to direct emails to the inbox when it determines they should go to spam box.

Mr Bo Jangles

10+ Year Member



 
Msg#: 4640370 posted 4:07 pm on Jan 28, 2014 (gmt 0)

Through another Forum I also posted this problem on, I received a couple of replies from people that are using 'ReturnPath'. It's a bit pricey (I have a few domains/servers that I would want covered), and a bit of a process to go through with their application. Has anyone experience with utilizing this service?

engine

WebmasterWorld Administrator engine us a WebmasterWorld Top Contributor of All Time 10+ Year Member Top Contributors Of The Month



 
Msg#: 4640370 posted 5:10 pm on Jan 28, 2014 (gmt 0)

Well, there are solutions, but, they all require some knowledge, experience, and cost. There are alternatives the the one you mentioned, and it may be worth investigating other providers if that solution is what you seek.

tangor

WebmasterWorld Senior Member tangor us a WebmasterWorld Top Contributor of All Time 5+ Year Member Top Contributors Of The Month



 
Msg#: 4640370 posted 12:21 am on Jan 29, 2014 (gmt 0)

One of the main things to check is that your mail server is not configured for open-reply or pass-thru ... sure sign of potential spam. Also, most user email ISPs subscribe to any number of spamhaus type lists. See if you are listed, find out why, and make the corrections to get OFF their list(s).

Robert Charlton

WebmasterWorld Administrator robert_charlton us a WebmasterWorld Top Contributor of All Time 10+ Year Member Top Contributors Of The Month



 
Msg#: 4640370 posted 9:36 am on Feb 20, 2014 (gmt 0)

From what I've been able to pick up, sending out mass emails yourself is always going to create problems.

I suspect that your major problem is the big 3 webmail providers. They often take against automatically generated emails and even if the customer has white listed the address they refuse to accept them into their system. As engine says, this isn't necessarily consistent.

All of the above, and perhaps true also about many ISPs. Mass mailings in and off themselves will raise flags of possible spam.

Advice I've gotten is to get a commercial emailing service. These services know what protocols need to be followed and what needs to be cleared in advance with the ISPs/email systems.

The commercial services also have tools and applications for preparing, sending, and tracking emails, and for managing lists and campaigns. As I remember when I looked into it (and that was a while back), there are/were some services that are surprisingly inexpensive.

One possible downside, IMO, is that some services appear to use their own domain names in the return address... at least that happens on many emails I've received... and one wonders if those are phishing emails or really from the sender.

Global Options:
 top home search open messages active posts  
 

Home / Forums Index / Local / Foo
rss feed

All trademarks and copyrights held by respective owners. Member comments are owned by the poster.
Home ¦ Free Tools ¦ Terms of Service ¦ Privacy Policy ¦ Report Problem ¦ About ¦ Library ¦ Newsletter
WebmasterWorld is a Developer Shed Community owned by Jim Boykin.
© Webmaster World 1996-2014 all rights reserved