|Hosting reseller gone bust.my contract with parent host|
| 2:30 pm on Mar 25, 2013 (gmt 0)|
So I've got a small site hosted with a company that I used to use years ago.
All was ticking over nicely, until this weekend when I found out that the site had gone offline. So, I investigated and managed to log into the site's control panel. Everything looked fine, until I tried to do anything, and got a 'your account has been suspended' error.
Ok, so I thought I'd missed an invoice somewhere. But I haven't had any requests for payment, so I sent the host a message.
Just got a reply saying that my host (who I thought I was contacting) was actually only a reseller, and haven't been paying their bills, so they've been cut off.
I'm not that bothered about maintaining this host at all, it was more of a play area than anything else.
But, I'm wondering if I'm barking up the wrong tree if I try to get the parent host to let me get one last copy of everything I'd uploaded.
I can imagine my contract was only with the reseller host, and the parent host has no legal reason to help me - but has anyone done anything like this before?
It's just in case there's anything up there that I don't have a local copy of.
Any advice would be appreciated!
| 2:33 pm on Mar 25, 2013 (gmt 0)|
| 2:50 pm on Mar 25, 2013 (gmt 0)|
You've got nothing to lose and everything to gain by asking. The worst they say is no.
Of course, the other thing that might affect it is if it was a dedicated server for the reseller, and the files have subsequently been overwritten.
Go for it! We'd like to know how you get on.
| 4:12 pm on Mar 25, 2013 (gmt 0)|
Well, that could have gone worse.
A few emails back and forward with the parent host, and a few deep, calming breaths, eventually got a zip file created for me of the entire site root. Via the control panel I could download it. Just finished now.
A quick look through it, and no, there's nothing in there that I need. But, like the hoarder I am, that'll be filed away somewhere, 'just in case'!
| 4:35 pm on Mar 25, 2013 (gmt 0)|
Good PR work by the host.
| 4:42 pm on Mar 25, 2013 (gmt 0)|
Definitely. Halfway through the email conversation they told me that if I just set up a new hosting account with them, they'd be able to transfer all the files across for me.
They almost had me.
| 7:20 pm on Mar 25, 2013 (gmt 0)|
|.....they told me that if I just set up a new hosting account with them, they'd be able to transfer all the files across for me. |
They almost had me.
that was a respectable offer. some hosting customers need all the help they can get.
in the end, they helped you out of a bind, and did some work for you even though you were not their paying customer.
I'd paypal them five bucks. or give them a good recommendation on a webhosting forum.