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Hosting reseller gone bust.my contract with parent host
bhonda




msg:4558263
 2:30 pm on Mar 25, 2013 (gmt 0)

So I've got a small site hosted with a company that I used to use years ago.

All was ticking over nicely, until this weekend when I found out that the site had gone offline. So, I investigated and managed to log into the site's control panel. Everything looked fine, until I tried to do anything, and got a 'your account has been suspended' error.

Ok, so I thought I'd missed an invoice somewhere. But I haven't had any requests for payment, so I sent the host a message.

Just got a reply saying that my host (who I thought I was contacting) was actually only a reseller, and haven't been paying their bills, so they've been cut off.

I'm not that bothered about maintaining this host at all, it was more of a play area than anything else.

But, I'm wondering if I'm barking up the wrong tree if I try to get the parent host to let me get one last copy of everything I'd uploaded.

I can imagine my contract was only with the reseller host, and the parent host has no legal reason to help me - but has anyone done anything like this before?

It's just in case there's anything up there that I don't have a local copy of.

Any advice would be appreciated!

 

Lame_Wolf




msg:4558269
 2:33 pm on Mar 25, 2013 (gmt 0)

<removed>

engine




msg:4558270
 2:50 pm on Mar 25, 2013 (gmt 0)

You've got nothing to lose and everything to gain by asking. The worst they say is no.

Of course, the other thing that might affect it is if it was a dedicated server for the reseller, and the files have subsequently been overwritten.

Go for it! We'd like to know how you get on.

bhonda




msg:4558312
 4:12 pm on Mar 25, 2013 (gmt 0)

Well, that could have gone worse.

A few emails back and forward with the parent host, and a few deep, calming breaths, eventually got a zip file created for me of the entire site root. Via the control panel I could download it. Just finished now.

A quick look through it, and no, there's nothing in there that I need. But, like the hoarder I am, that'll be filed away somewhere, 'just in case'!

engine




msg:4558326
 4:35 pm on Mar 25, 2013 (gmt 0)

Splendid!

Good PR work by the host.

bhonda




msg:4558330
 4:42 pm on Mar 25, 2013 (gmt 0)

Definitely. Halfway through the email conversation they told me that if I just set up a new hosting account with them, they'd be able to transfer all the files across for me.

They almost had me.

creeking




msg:4558399
 7:20 pm on Mar 25, 2013 (gmt 0)

.....they told me that if I just set up a new hosting account with them, they'd be able to transfer all the files across for me.

They almost had me.



that was a respectable offer. some hosting customers need all the help they can get.

in the end, they helped you out of a bind, and did some work for you even though you were not their paying customer.

I'd paypal them five bucks. or give them a good recommendation on a webhosting forum.

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