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eBay Search
Making it hard for customers to use site
lexipixel




msg:4459737
 4:25 am on May 31, 2012 (gmt 0)

I browse (as well as sell and buy) on eBay regularly. Today I found they removed the little check box below the search box to tell it search in descriptions.

Anyone else seeing this (or "not" seeing it as it were) ?

It makes the site pretty much useless -- I usually find about 75% more matches to what I'm looking for with the box checked.

Now you need to go into a full page "Advanced Search" form -- lots of extra clicking and scrolling -- and it loses what you've input after each search.

Pure stupidity.

 

onepointone




msg:4459775
 7:38 am on May 31, 2012 (gmt 0)

I'm still seeing the 'in description' box. Logged in or not.

But IMO, eBay still seems to be stumbling around in the dark as a company recently.

rocknbil




msg:4459981
 4:35 pm on May 31, 2012 (gmt 0)

They lost me years ago when their Javascript-dependent posting interface made it unusable. Officially the only site I have to disable Javascript on if I hope to get anything done. Marketers today are mad(wo)men and sorely out of touch with real users. "We don't care about "them", that's not who we're marketing to." Madness!

lexipixel




msg:4460065
 7:08 pm on May 31, 2012 (gmt 0)

I'm still seeing the 'in description' box. Logged in or not.

They must be doing some split testing. It's still gone for me.

lexipixel




msg:4460649
 12:59 am on Jun 2, 2012 (gmt 0)

..and now it's back.

I called support there -- nice to talk to a human. He had me clear cookies and cache, log out, then log back in -- it's seems I was (unknowingly) part of a UI test group.

The searchbox and related controls had what I'd call an "Ajax feel"... the search box had that soft-greyish js framework look and feel to it, (unlike a standard HTML text input), and had a 6-toothed gear icon that toggled a pull-down that took you into Advanced Search.

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