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 6:47 pm on Aug 26, 2011 (gmt 0)

About 5 years ago I did some advertising with a <particular company>. I used the service for a couple years. I am pretty sure name was changed to <snip>. Setting up the account and PPC was a nightmare process at the time. When I quit PPC I opted to leave the account open for 15.00 a month to keep from having to go through the process of setting up an account again if we decided to go back.

About a year ago I called and began the process of shutting it down. People that was a year ago. I have every month since called different parts of this company to cancel the account. I have been told account was cancelled then we get another bill. I call and they say this was set up under say internet department and I need to cancel it there transfer cancel it, then get another bill call and they say this was set up under <snip> get them cancel, get another bill call and they say this was set up under regular yellow pages.

So now I get a bill for 2 months call and was told that in order to cancel the ad I have to send it in writing, until then the account isn't closed.

This is the first time after all the calls I am told this. I am livid. I ask to speak to her supervisor, in a meeting, yea right.

Let me warn all before they do bussiness with <snip> this company is a complete joke. I guess they are so hard up for cash they trains the employees to lie until the customer has called back enough times to go through every department they have, and then inform them it has to be in writing.

I am going to call back get a supervisor and tell them what I think, get the fax number fax this request and ask for a return fax signed off the account is closed.

Not the money it is the complete waste of time I have spent with this stupid company.

[edited by: lawman at 10:28 pm (utc) on Aug 26, 2011]



 8:02 pm on Aug 26, 2011 (gmt 0)

Reported to BBB complaint going to put it on ripoff were else can I do some brand advertising for them?


 8:04 pm on Aug 26, 2011 (gmt 0)

This is typical for business practices in the United States these days. They are getting super aggressive like little marketing storm troopers to get/keep your money.

Very typical and normal I am afraid. A sign of out of control desperation and sick determination. Online and offline marketing is aggressive to the point where it's really like dealing with the criminal underworld.


 8:52 pm on Aug 26, 2011 (gmt 0)

If their billing is via a credit card have your bank issue you a new CC # on your bank account. They won't be able to charge a closed CC number.

A bit evil but it effectively blocks their billing you anymore :-)


 9:27 pm on Aug 26, 2011 (gmt 0)

Hoople I did that 3-4 months ago we are getting mailed bills to the office. Last one we paid this was all suppose to be behind us, well wrong again got another one in the mail.

After my not so nice rant with customer service (I really was fine until I was informed the account has to be closed in writing... I kinda had a Mt. St. Helen, well not kinda did) I pretty much told customer service they could take that bill and put it were the sun don't shine.

Intresting I went into rippoff and did a search on them. Looks like they have quite a history of this type of pratice. I just added to the list.


 12:28 pm on Aug 27, 2011 (gmt 0)

They won't be able to charge a closed CC number.

This is incorrect. Been there, done that.


 2:44 pm on Aug 27, 2011 (gmt 0)

^ hmm really?

worked for me...not that I did it on purpose but a new number resulted in lots of failed charge emails and eventual account closing. Didn't plan it but it worked out nice.


 5:50 pm on Aug 27, 2011 (gmt 0)

This is incorrect. Been there, done that.

I to would like to hear how that can/could be done.


 10:43 pm on Aug 27, 2011 (gmt 0)

Got that from a credit card company directly. You think 'cancelling the card' is some magic out of any charges they decide to stick you with? Really, we all know what the credit card companies are like, nobody should be surprised by that little trick by them.

You cancel. They send you an invoice for a charge. You protest. Yeah, you know how that's going to play out. Don't pay, enjoy the credit rating hit from the card company.


 7:12 am on Aug 28, 2011 (gmt 0)

No, you cancel the card, not acct., & get a new CC#. The blankety-blank co. can't charge the CC# since it no longer exists. :)

Of course you are still responsible for all previous charges. This just stops new ones.

[edited by: onepointone at 7:24 am (utc) on Aug 28, 2011]


 7:23 am on Aug 28, 2011 (gmt 0)

...i would have long ago let my attorney answered their bill....


 10:02 pm on Aug 28, 2011 (gmt 0)

Yes we cancelled the card. It was being charged to the card. I canceled the card and then we started getting the bills mailed.

Not worth an attorney like I said it was on 15 bucks.

The point is the whole stupid deal I have spent a solid day on calling these morons up to cancel this account.


 10:53 pm on Aug 28, 2011 (gmt 0)

Canceling a credit card is no different from closing a checking account. It doesn't absolve you from paying new bills; in some circumstances it may even bump a civil dispute up to a criminal offense. So at a minimum, don't do it unless you can prove absolutely that you have taken the required steps to close your account with the vendor.


 8:44 pm on Aug 31, 2011 (gmt 0)

Update from my posting to various places. I got the attention of the company. Got a call from the head of customer services and got the charges taken off.


 10:51 pm on Aug 31, 2011 (gmt 0)

Diligent persistence generally pays off! Glad to hear the happy resolution.

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