What was the name of the customer service rep? Eliza Chatterbot?
ME: And is that person going to be as clueless as you?!?
CS: Tell me more about "clueless".
ME: What the F...
CS: Are such questions on your mind often?
ME: Can you give me the Version 6.1 or not?
CS: Don't you believe I can give you Version 6.1?
"And is that person going to be as clueless as you?!?"
Thank you....that made my day.
Hmmm this is a misleading thread title.. I saw a customer, but i missed the support :)
Thanks for sharing.
As did I!
Hilarious! I think it's unfortunately true that companies pay little for their first line of (ignorant) customer service (or tech support) reps because most of the calls are from even MORE clueless customers.
The front line is very rarely equipped to deal with actual problems.
I admire your restraint-I would have been typing in ALL CAPS HALF WAY THROUGH.
I would have been typing in ALL CAPS HALF WAY THROUGH.
Actually when you read the dialogue again - I would say chances are high that you were indeed talking to a chatbot.
In the recession of the early 90s I was reduced to working on a help desk for a couple of months. The only training was in how to enter the report into the system. After paying travelling costs I was no better off than on benefits. You can imagine the quality of staff they would normally get.
LIA before closing the chat window you should have proceeded with:
me: Who is on first
cs: I don't know
me: no, he is on third base
me: no, he is on second
I walked into a Reliance Mobile outlet in Mumbai a couple of months ago and pasted next to each computer monitor for the benefit of the support personnel was "End conversation with 'Thank you sir/madam, Is there anything else I can help you with?'". My opinion about Reliance and it's support staff touched a new low that day.
LoL rocker. Then insist on Quantas.
Companies like that deserve to go bust very very quickly.
|Actually when you read the dialogue again - I would say chances are high that you were indeed talking to a chatbot. |
I didn't copy the chat dialogue verbatim (there were a LOT more "please wait" messages). When I aononymized it, I guess I put a little more of a chatbot feel to it.
|Companies like that deserve to go bust very very quickly. |
Unfortunately, this is a major company whose products you probably use almost every day. (No, not M$ or Google.)