jecasc
msg:4154456 | 10:22 pm on Jun 17, 2010 (gmt 0) |
What was the name of the customer service rep? Eliza Chatterbot?
ME: And is that person going to be as clueless as you?!?
CS: Tell me more about "clueless".
ME: What the F...
CS: Are such questions on your mind often?
ME: Can you give me the Version 6.1 or not?
CS: Don't you believe I can give you Version 6.1?
...
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LifeinAsia
msg:4154462 | 10:41 pm on Jun 17, 2010 (gmt 0) |
If only!
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rise2it
msg:4154472 | 11:21 pm on Jun 17, 2010 (gmt 0) |
"And is that person going to be as clueless as you?!?"
------------------
Thank you....that made my day.
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mack
msg:4154474 | 11:28 pm on Jun 17, 2010 (gmt 0) |
Hmmm this is a misleading thread title.. I saw a customer, but i missed the support :)
Thanks for sharing.
Mack.
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LifeinAsia
msg:4154477 | 11:34 pm on Jun 17, 2010 (gmt 0) |
As did I!
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akmac
msg:4154480 | 11:54 pm on Jun 17, 2010 (gmt 0) |
Hilarious! I think it's unfortunately true that companies pay little for their first line of (ignorant) customer service (or tech support) reps because most of the calls are from even MORE clueless customers.
The front line is very rarely equipped to deal with actual problems.
I admire your restraint-I would have been typing in ALL CAPS HALF WAY THROUGH.
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Pozo
msg:4154571 | 4:37 am on Jun 18, 2010 (gmt 0) |
I would have been typing in ALL CAPS HALF WAY THROUGH.
Really!
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jecasc
msg:4154647 | 8:33 am on Jun 18, 2010 (gmt 0) |
Actually when you read the dialogue again - I would say chances are high that you were indeed talking to a chatbot.
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piatkow
msg:4154663 | 9:34 am on Jun 18, 2010 (gmt 0) |
In the recession of the early 90s I was reduced to working on a help desk for a couple of months. The only training was in how to enter the report into the system. After paying travelling costs I was no better off than on benefits. You can imagine the quality of staff they would normally get.
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rocker
msg:4154750 | 12:21 pm on Jun 18, 2010 (gmt 0) |
LIA before closing the chat window you should have proceeded with:
me: Who is on first
cs: I don't know
me: no, he is on third base
cs: what?
me: no, he is on second
.....
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vik_c
msg:4154788 | 1:28 pm on Jun 18, 2010 (gmt 0) |
I walked into a Reliance Mobile outlet in Mumbai a couple of months ago and pasted next to each computer monitor for the benefit of the support personnel was "End conversation with 'Thank you sir/madam, Is there anything else I can help you with?'". My opinion about Reliance and it's support staff touched a new low that day.
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mack
msg:4154809 | 2:07 pm on Jun 18, 2010 (gmt 0) |
LoL rocker. Then insist on Quantas.
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g1smd
msg:4154819 | 2:15 pm on Jun 18, 2010 (gmt 0) |
Companies like that deserve to go bust very very quickly.
Morons.
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LifeinAsia
msg:4154867 | 3:27 pm on Jun 18, 2010 (gmt 0) |
| Actually when you read the dialogue again - I would say chances are high that you were indeed talking to a chatbot. |
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I didn't copy the chat dialogue verbatim (there were a LOT more "please wait" messages). When I aononymized it, I guess I put a little more of a chatbot feel to it.
| Companies like that deserve to go bust very very quickly. |
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Unfortunately, this is a major company whose products you probably use almost every day. (No, not M$ or Google.)
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