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Some people are too clumsy to use computers
httpwebwitch




msg:4028236
 6:49 pm on Nov 19, 2009 (gmt 0)

I swear! It's like they are just pressing random keys and clicking on things all over the screen in a blind panic. She had dialog boxes open that I've never seen before. I look at the taskbar and see a docked group labeled [(16) In...] and there behold are 16 copies of Internet Explorer minimized down there, all happily displaying her home page (Facebook. go figure).

What business does she have opening the "Files and Settings Transfer Wizard"? Well, minimizing *does* make it go away. Sort of.

I could have taken her advice: "maybe we should just delete the WINDOWS directory and start over". I know she was half-joking, but it makes me wonder if she's tried that before.

I'm not an IT help person. But I do know that you can't fix things by picking up the machine and shaking it. Which is metaphorically what was happening.

(sigh)
I apologize for venting here. I don't do it often. It's cathartic.

 

LifeinAsia




msg:4028264
 7:38 pm on Nov 19, 2009 (gmt 0)

But I do know that you can't fix things by picking up the machine and shaking it.

Perhaps. But picking up the clueless user and shaking him/her does wonders. :)

I was (and sometimes still am) an IT help person, and I approve this message.

wyweb




msg:4028272
 7:46 pm on Nov 19, 2009 (gmt 0)

maybe we should just delete the WINDOWS directory and start over

LOL... well she'd be starting over alright.

I was helping a friend install some freeware anti-virus once and the connection was pitifully slow. The download took forever and the installation was going at a snails pace and she asked me in all seriousness, "What do you do when this happens?"

I said, "We'll sometimes I just smack the **** out of it, give it a little adjustment."

She says, in equal seriousness, "Where? Where do you hit it at?" thinking maybe this was some sort of vacuum cleaner with too much cat hair wrapped around the beater bar.

I swear...

icedowl




msg:4028613
 7:11 am on Nov 20, 2009 (gmt 0)

This reminded me of a funny thing that happened at work a couple of years ago. We had a pc set up on a small table with just a little bit of room in front of the keyboard. A gal, who was new to our group, decided to sit on the edge of that table and in the process managed to depress just the right combination of keys that turned the screen display upside-down. The memory still brings a chuckle amongst us although she no longer works there.

grandpa




msg:4028755
 12:58 pm on Nov 20, 2009 (gmt 0)

She had dialog boxes open that I've never seen before. I look at the taskbar and see a docked group labeled [(16) In...] and there behold are 16 copies of Internet Explorer minimized down there, all happily displaying her home page (Facebook. go figure).

How long have you been in Arkansas?

That sounds just like the gal I was trying to help. I finally gave it up, there's not enough patience in me to deal with that sort of stuff on a regular basis.

Some will "get it", some won't, and others can't.

piatkow




msg:4028769
 1:58 pm on Nov 20, 2009 (gmt 0)

Reminds me of some IT professionals that I have dealt with. I had to install some software on a user's PC once. After closing down over a dozen windows I checked for free space and the disc was so heavily used that there wasn't sufficient space to permit a defrag. There was technically room for the software so I kicked off the install which took around 90 minutes instead of the usual 25.

That of course is the user who perpetually complains that everything runs slowly.

sgietz




msg:4028796
 3:14 pm on Nov 20, 2009 (gmt 0)

All true, but those folks usually get laid more than we nerds. Who has the last laugh?

:P

LifeinAsia




msg:4028862
 4:36 pm on Nov 20, 2009 (gmt 0)

All true, but those folks usually get laid more

Who says they are any more capable of doing that right either?

piatkow




msg:4028866
 4:44 pm on Nov 20, 2009 (gmt 0)

Speak for yourself sgietz

wyweb




msg:4028867
 4:48 pm on Nov 20, 2009 (gmt 0)

Have to agree with LIA there. I've made major points (this was back when I was single, mind you) with women by being the "go-to" guy when it came to their PC problems. I was single for 6 years and my name got passed around a lot as being someone who could fix literally anything on a computer.

If I couldn't figure it out, my standard pick-up line was, "Lets just reformat and be done with it, are you free tonight?"

It occasionally even worked.

Never sell nerds short.

httpwebwitch




msg:4030393
 9:33 pm on Nov 23, 2009 (gmt 0)

Is it really a stereotype that webmasters are nerds?

The majority of webmasters I know are the rock-star tattooed&pierced snowboarding gamer-dude type, not the socially dorky personalities you'd call a "nerd". Meanwhile, the real nerds tend to gravitate into jobs involving hardware and engineering.

Of course, there are exceptions...

Perhaps I'm putting too fine a curve on that nerd scale

LifeinAsia




msg:4030427
 10:17 pm on Nov 23, 2009 (gmt 0)

Perhaps I'm putting too fine a curve on that nerd scale

Only if you computed to 5 decimal points the angle of that curve. :)

bwnbwn




msg:4030458
 10:58 pm on Nov 23, 2009 (gmt 0)

Had a female working complaining her machine was slow sooooo I asked her if she had run her virus protection. She didn't have one hmmm nice to know, well she did but cut if off cuz stuff kept popping up. Nice to know hu. So I installed my get tham all malware disk and guess what it has to be a world record. Ready for this drum roll......................126 infections of eveything you can think of 126.... Holy smokes girl what have you been doing here at work.

Makes ya really wonder when you work in a fair sized office what others are doing....

tangor




msg:4030464
 11:11 pm on Nov 23, 2009 (gmt 0)

I asked a woman virtually the same question "Have you checked your virus protection?" She said, "Wait a minute..." I heard some fumbling over the telephone... then she said: "Yes, everything is up to date. Haven't missed any of my pills."

Did not have the heart to embarrass her over the phone... just asked her to bring it into the shop (back when I had a shop).

tonynoriega




msg:4030478
 11:36 pm on Nov 23, 2009 (gmt 0)

uh, yeah... i dont know about you all, but this webmaster is the coolest nerd in town.

@httpwebwitch - yep, tattoos, beer drinking, hip hop loving, concert going, freaking webmaster.

used to take part in uhhh... "green" days and such...

so no, not all webmasters are geeky nerds..

Btw

a nerd, knows about the specific technology subject front and back, but you may not know he/she does by their exterior.

a geek, acts and dresses like he knows... remember Arvid from that show "head of the class" in the 80's?

mcavic




msg:4030511
 12:41 am on Nov 24, 2009 (gmt 0)

But I do know that you can't fix things by picking up the machine and shaking it.

Don't be so sure. At an IT job long ago, I was trying to boot a machine, and the hard drive wouldn't spin up. One of my bosses came along, picked up the machine, and rocked it back and forth in the direction that the hard drive spins. It worked.

phranque




msg:4031362
 8:00 am on Nov 25, 2009 (gmt 0)

decided to sit on the edge of that table and in the process managed to depress just the right combination of keys that turned the screen display upside-down

i've had this particular laptop for 3 years or more.
just yesterday my cat stretched out and hit the right combination of keys to reveal a feature i never knew existed.
suddenly my display was tilted 90 degrees.
after setting it down sideways and some searching i figured out how to spin it around.

today someone tweeted an article of weird software titles including one which protects your computer from "the cat walking across your keyboard".

Old_Honky




msg:4032205
 2:04 pm on Nov 26, 2009 (gmt 0)

rock-star tattooed&pierced snowboarding gamer-dude type

That type of individual usually ranks several levels below geek in my world.

Receptional




msg:4032617
 10:12 am on Nov 27, 2009 (gmt 0)

I kicked my computer after the hard drive failed. It worked for me... although the hard drive didn't come alive again.

BillyS




msg:4032692
 1:46 pm on Nov 27, 2009 (gmt 0)

I used to fix computers for friends and family - then I started to get accused of "breaking" their machines and I'd have to run out to their homes and fix what they broke... again.

It's not worth it, now I let them pay to have their machines cleaned up.

Calculus




msg:4032698
 1:56 pm on Nov 27, 2009 (gmt 0)

I agree BillyS

I also learnt that it's unwise to let anyone know you're half decent with a computer. Let them fight their own battles.

incrediBILL




msg:4032708
 2:12 pm on Nov 27, 2009 (gmt 0)

Not exactly a "clumsy" story, but some less than savvy computer users get their way no matter what, so heed my tail of caution.

One place I worked had a receptionist we called the "Solitaire Queen" for the simple fact all we ever caught her doing with Windows was playing, yes, you're quick, Solitaire.

One day I had a brilliant idea, I modified the binary copy of Solitaire and physically swapped all the Kings to different suits so you could never end the game, assuming this bit of terrifying Solitaire trauma would stop her incessant play.

Waited until she wasn't at her desk, uploaded it quickly, ran off to lunch.

Came back and she had the IT guy reinstalling her entire Windows operating system claiming it was having "unexplained errors" that she couldn't reproduce for him.

I pulled him aside and told him what we'd done to her Solitaire game and the look on his face about being duped into reinstalling her Windows just to fix Solitaire was absolutely priceless.

Guess I should've clued him in from the beginning but it didn't occur to me ;)

incrediBILL




msg:4032712
 2:21 pm on Nov 27, 2009 (gmt 0)

I used to fix computers for friends and family - then I started to get accused of "breaking" their machines and I'd have to run out to their homes and fix what they broke... again.

It's not worth it, now I let them pay to have their machines cleaned up.

My wife and I manage our parents PC's remotely using Mikogo as they are both in different states.

Makes it quick and easy to go live on their machine and fix it in seconds opposed to trying to figure it out over the phone with someone that doesn't know how to explain what they're looking at or how they got there in the first place.

grelmar




msg:4032715
 2:37 pm on Nov 27, 2009 (gmt 0)

My favourite "clumsy" story:

My sister (who's "in marketing") had let her toddler play with her laptop to keep the toddler busy while she got ready for a meeting.

The toddler had got bored of the closed laptop quickly, and wandered off to wreak havoc somewhere else..

After getting dressed she came out of the bedroom and planted a six inch spiked heel through the monitor, keyboard, and directly onto the case of the hard drive. It was a stunningly accurate strike.

The meeting, for which my sister had all the presentation materials on the laptop, didn't go well.

ytswy




msg:4032735
 3:04 pm on Nov 27, 2009 (gmt 0)

But I do know that you can't fix things by picking up the machine and shaking it.

Get them an Etch-A-Sketch and tell them it is their new laptop?

Edge




msg:4032738
 3:11 pm on Nov 27, 2009 (gmt 0)

I also learnt that it's unwise to let anyone know you're half decent with a computer. Let them fight their own battles.

"Calculated Ignorance" - be careful what you get good at...

Since my wife doesn't come here, let me share.

She has over 25 years experience in computing systems with over 18 as a UNIX system administrator. Currently, she is an upper manager for a not-to-be-named company. She manages business critical software applications for Forbes 500 companies.

I swear, right now she has over thirty applications running on her painfully slow and outdated pc. There is a brand new pc not 3 feet from her lying prominently on the piano waiting to replace the four year old overloaded pc not!

Oh ya, she has multiple degrees in computer science and mechanical engineering

Demaestro




msg:4032927
 8:58 pm on Nov 27, 2009 (gmt 0)

One I haven't got for a while but it was happening with some regularity.

Client calls office in panic:

Client: Our website is down we need it back up.

Us:(after loading up the website in browser).... Your website is up I just confirmed it.

Client: Well we aren't seeing it here.

Us: Can you load up Google?

Client: Nope, that seems to be down too.

I swear no less then 5 times a year I used to get this... sometimes even from the same client.

After explaining to them that they have to contact their ISP to troubleshoot their connection it is often met with an attitude of "Well why can't you just fix it since you know what the problem is?"

That is what sends me over the edge. I have actually charged a client my full development rate to go to their office and sit on hold with their ISP to resolve a connection issue.

The level of hand holding some require when it comes to their computers astounds me.

I know people that have spent over $3000 on a desktop and then have no idea how to use it... if I spend $3000 on something you better belief I take the time to learn how to operate it.

I don't understand the attitude of not learning how to use something you pay top dollar for.

I would hate to meet a carpenter who asks you how HIS bandsaw works.

techrealm




msg:4032951
 9:45 pm on Nov 27, 2009 (gmt 0)

I know its the holidays when I am sitting in my relatives study eating cold turkey and fixing the 100+ malware and viruses in their "work only" computer.

incrediBILL




msg:4033012
 12:42 am on Nov 28, 2009 (gmt 0)

Client: Our website is down we need it back up.

Ussadafter loading up the website in browser).... Your website is up I just confirmed it.

Client: Well we aren't seeing it here.

Us: Can you load up Google?

Client: Nope, that seems to be down too.

OMG - I forgot all about this nonsense.

I used to have a customer who had the worse connection on the planet, his site was ALWAYS down.

What I did was give him a proxy URL to use to check his website.

I told him if you can't get to the proxy URL, it's your ISP having a problem.

If you can get to this proxy and it can't get to our site, it could be our problem.

The proxy?

Google Translator :)

albo




msg:4033201
 2:41 pm on Nov 28, 2009 (gmt 0)

Client calls in the middle of the night, waking me:
"You there?" (yep) "Computer's broke"

Me: long, pregnant pause, waiting for more, then finally, "Well, was there an error message?"

Client: "Lemme go look"

After a few minutes, client returns, says, "Yeah, there's one"

Me: long, pregnant pause, waiting for more, then finally, "Well, what does it say?"

Client: "Lemme go look"

This 35 message thread spans 2 pages: 35 ( [1] 2 > >
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