homepage Welcome to WebmasterWorld Guest from 54.167.10.244
register, free tools, login, search, pro membership, help, library, announcements, recent posts, open posts,
Become a Pro Member
Home / Forums Index / Local / Foo
Forum Library, Charter, Moderators: incrediBILL & lawman

Foo Forum

    
this frosts my goat.
business robocalls
chewy




msg:3986028
 3:24 pm on Sep 8, 2009 (gmt 0)

I get them all the time as I have a local business telephone number (listed in the Yellow Pages for years here in the US).

These calls are radio producer quality recorded voices pitching me on credit card special interest rates, business loans, health insurance offers, cruises, etc.

I have to say they are clever and well produced - and they MUST STOP!

I also suspect they are scammers, phishers and fraudsters -- every one of them.

My phone used to ring with prospects and I still answer virtually every call as I once did - sadly, now it just rings with this horrible spam.

Anyone have a solution as to how to avoid this?

 

wyweb




msg:3986032
 3:28 pm on Sep 8, 2009 (gmt 0)

Do not call list? I don't know if it's effective or not but it exists.

Or change your number. Pain in the butt but I've went that route before.

chewy




msg:3986036
 3:32 pm on Sep 8, 2009 (gmt 0)

Last I knew, the do-not-call list applies only to consumers in the US...

I can't seem to find anything that disconfirms this.

BeeDeeDubbleU




msg:3986046
 3:45 pm on Sep 8, 2009 (gmt 0)

If you are in the UK we have the telephone preference service.

[tpsonline.org.uk...]

piatkow




msg:3986047
 3:49 pm on Sep 8, 2009 (gmt 0)

Not really an option for business but now I never answer my home phone straight off. I always wait until the caller starts to leave a message - if it isn't important enough for a message then it isn't important enough to answer. Even after signing up for TPS most calls are spam.

Friends and family know to start talking, most cold calling systems automatically disconnect. I still get the pre-recorded messages very occasionally but less than one a month.

LifeinAsia




msg:3986049
 3:54 pm on Sep 8, 2009 (gmt 0)

If you're in the States, the new robocall law [www2.ftc.gov] went into affect Sept. 1 that prohibits most robocalls unless you have specifically opted in to receive them. As far as I can tell, unlike the Do Not Call list, there is no differentiation between personal and business lines.

chewy




msg:3986089
 4:42 pm on Sep 8, 2009 (gmt 0)

Hmmm - the word "consumer occurs over 10 times on that page.

I do not have any sense that this applies to commercial entitles.

LifeinAsia




msg:3986096
 4:59 pm on Sep 8, 2009 (gmt 0)

Why? Businesses are certainly consumers. I don't see anything specifically exempting business lines.

However, this page [www2.ftc.gov] says:
Most phone calls between a telemarketer and a business are exempt from the Rule. But business-to-business calls to induce the retail sale of nondurable office or cleaning supplies are covered. Examples of nondurable office or cleaning supplies include paper, pencils, solvents, copying machine toner, and ink in short, anything that, when used, is depleted, and must be replaced. Such goods as software, computer disks, copiers, computers, mops, and buckets are considered durable because they can be used again.
:(

I'd still file a complaint with the FTC anytime you get a B2B robocall. Maybe if they get enough complaints they'll realize the need to apply it to ALL robocall solicitations.

cornwall




msg:3986097
 4:59 pm on Sep 8, 2009 (gmt 0)

If you have a Skype phone in series with your land line, as I have, the
Skype phone tells you the number calling - the "recorded message" or "cold call" invariably has shielded their number and my Skype phone just says "private" for the number calling - I do not answer those calls.

chewy




msg:3986099
 5:04 pm on Sep 8, 2009 (gmt 0)

I may end up doing something in series as suggested and will check out FTC further so thanks to L-in-A and others.

Just now (no kidding) I got a robo-call from lexitelcom saying "for only $ 29.95, I could have all these annoying calls pre-screened" and removed so I could "save money and time".

Frost on goat continues to get thicker !

chewy




msg:3986225
 8:15 pm on Sep 8, 2009 (gmt 0)

2 more in the last hour - one on "free quickbooks upgrade" and another on "free business loans" that "do not have to be repaid".

I am now listening to these and pressing 2 to get on their "do not call" list - which I think is the same as responding to spam by asking to get off their spam list.

lawman




msg:3986323
 11:46 pm on Sep 8, 2009 (gmt 0)

Most of my robocalls involve reducing my credit card interest. I always click through to a live person for fun. I like to see how long I can keep them on the line before they hang up on me.

Old_Honky




msg:3986563
 11:09 am on Sep 9, 2009 (gmt 0)

I am also in the UK. In our small office (2 people - most days just one of us) we have three lines and 9 digital lines. Some days we are constantly bombarded with these annoying pre-recorded calls. We can't not pick up because it might be a customer and we don't want our answer machine filled with garbage as that takes longer to listen to and delete than just answering and hanging up.

We use the TPS and the fax preference service both of which work well. The FPS saved us a fortune in ink cartridges for the fax machine, and the TPS stops most of the annoying calls by people (except for some reason the ones from the nasty little scrotes who although they speak English very poorly expect you to painstakingly tell them all about your telephone system or mobile phone contract so they can quote you for their version which may or may not save you any money).

The TPS does not cover pre-recorded messages, the advice on their website is to listen to the message, find an address or phone number then complain. What a waste of time; they are all different! I would spend most of my life dealing with these criminals.

When will the people who like to invade our privacy with there half-assed offers realise that this sort of individual "proactive advertising" is a compete waste of time all it does is annoy,infuriate and finally alienate any potential customers.

The penalty for sending this sort of stuff should be death. On second thoughts that would be letting them off too lightly, ten years incarceration with a flogging every two days then death.

LifeinAsia




msg:3986675
 3:23 pm on Sep 9, 2009 (gmt 0)

The penalty for sending this sort of stuff should be death. On second thoughts that would be letting them off too lightly, ten years incarceration with a flogging every two days then death.

No, 10+ years incarceration, but at any time a phone call can come through to them with a pardon. Oops- 99.999% of the phone calls coming to them are robocalls! But they have to listen to each one of them all the way through, because the pardon may be at the end of the call.

Of course, being in prison, they don't have much else to do besides listen to phone calls, so we'll have to devise something else that answering phone calls takes them away from doing. Maybe just the act of making them rush in from the exercise yard because they have an incoming phone call and the jeers of the other inmates when they return to the yard and have to tell them it was just another robocall...

chewy




msg:3986683
 3:37 pm on Sep 9, 2009 (gmt 0)

To be connected with our operators standing by to help you get out of jail free, Press 1.

What do they get when they press 1? More robo-help...

chewy




msg:3987963
 2:41 pm on Sep 11, 2009 (gmt 0)

today's call was pitching "health care services" and refused to provide me with a company name or website until I was enrolled. -- ya right.

their robocall come-on was "sign up today and get free vision and dental care".

the person repeatedly refused to provide me with any information other than I must enroll today to get further information.

of course, they were well trained and stuck with their script, with the attendant boiler room background noise of dozens of operators standing by humming away.

how can a legitimate business operate this way?

Of course, the caller ID number, when called, was blocked.

jsinger




msg:3988077
 5:40 pm on Sep 11, 2009 (gmt 0)

If you're in the States, the new robocall law went into affect Sept. 1 that prohibits most robocall

We've seen no September drop off in the immense numbers of such calls we've been getting. Far worse than a year ago.

Often I put the receiver down on my desk for the full length of the call or more. Want to use up their "dime" as much as I can. Anyone know if that hurts them?

LifeinAsia




msg:3988097
 6:16 pm on Sep 11, 2009 (gmt 0)

Probably not. Most likely they're using VoIP services and making unlimited calls for a fixed price. The minor blip is that the next call in the queue can't be made until the current call is completed (or disconnected). So if many people did the same thing, it would slightly cut down in the number of robocalls being made.

Many of them are probably making the calls in violation of their VoIP provider's ToS. Getting their phone service cancelled for a ToS violation would be nice payback! Not sure how to go about that though...

chewy




msg:3988101
 6:18 pm on Sep 11, 2009 (gmt 0)

With the cost of IP enabled phone lines, cost would seem to be pretty minimal.

It must be profitable, much like spam.

MrHard




msg:3988263
 2:11 am on Sep 12, 2009 (gmt 0)

I have been in many a business when the telemarketers call, but could never understand why.

They never come in here and the number has been available to the public for quite some time now.

onepointone




msg:3988326
 7:00 am on Sep 12, 2009 (gmt 0)

I had two boiler room 'charities' calling me that just wouldn't give up. So the last phone system I bought has a feature that automatically sends their calls to an endless busy signal. Works Great. (if it stops working, guess I'll just have to sue em...)

Of course this only works if the number they call from stays the same.

jsinger




msg:3988467
 5:58 pm on Sep 12, 2009 (gmt 0)

Of course this only works if the number they call from stays the same.

Sounds good but most robocallers don't show their numbers.

chewy




msg:3988488
 6:47 pm on Sep 12, 2009 (gmt 0)

So in all this back and forth, has anyone actually come across an anti-robocalling activist who is working in this space?

I remember back in the day when I was getting fax spam I found there were people who were actually finding the spammers, establishing evidence and the like bringing suits against them.

If anybody finds anyone who's doing this, (other than the FTC and the BBB) please post what details you can here.

londrum




msg:3988547
 8:47 pm on Sep 12, 2009 (gmt 0)

whenever i get one of those robot calls i just hand the phone over to my microwave oven. and they just sit there chatting happily to each other for hours.

greenleaves




msg:3988618
 2:37 am on Sep 13, 2009 (gmt 0)

I really don't know about this, but can't you get the equivalent of a captcha for phones.

I believe call routing can help you. That way when your customers call, they will hear the automatic recording and dial 1 or whatever to talk to you. Unless something can be created to counter that, I'm guessing the robo callers can't dial one or whatever... or can they?

piatkow




msg:3988830
 5:14 pm on Sep 13, 2009 (gmt 0)

I have found that some of these keep playing even if you put the phone down at your end.

I don't know about US phones but in the UK that will keep the line engaged.

Old_Honky




msg:3989108
 10:32 am on Sep 14, 2009 (gmt 0)

We need something similar to the technology used on star trek. You know when they are caught in the enemy tractor beam and the send some sort of pulse back down the beam to disable the enemy ship. We need the telephone equivalent of that.

piatkow




msg:3989311
 5:51 pm on Sep 14, 2009 (gmt 0)

I have been dreaming about being able to do that for years

Global Options:
 top home search open messages active posts  
 

Home / Forums Index / Local / Foo
rss feed

All trademarks and copyrights held by respective owners. Member comments are owned by the poster.
Home ¦ Free Tools ¦ Terms of Service ¦ Privacy Policy ¦ Report Problem ¦ About ¦ Library ¦ Newsletter
WebmasterWorld is a Developer Shed Community owned by Jim Boykin.
© Webmaster World 1996-2014 all rights reserved