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Man pays bill online
gets 3,000 receipts!
Syzygy




msg:3611591
 9:33 pm on Mar 26, 2008 (gmt 0)

A man in Kent (South East England) went on the Transport for London (TfL) website to pay the London congestion charge of 8, and then requested a receipt.

Apparently he was first sent 500 receipts. Later another 3,000 arrived at his house, delivered in a big Royal Mail truck!

In a statement TfL said: "This is clearly an unacceptable error. Our service provider, Capita, have identified the fault and put in additional controls to ensure it does not happen in future."

From the BBC [news.bbc.co.uk]

You would have thought someone would have noticed that amount envelopes and surmised that something was awry. Doh!

Syzygy

 

Staffa




msg:3611596
 9:48 pm on Mar 26, 2008 (gmt 0)

someone would have noticed that amount envelopes

Not necessarily, people on automated jobs often have their brain on auto-pilot ;0)

surrealillusions




msg:3611616
 10:01 pm on Mar 26, 2008 (gmt 0)

people have brains nowadays!?!?

this human race is doomed if that is the case ;)

engine




msg:3611617
 10:02 pm on Mar 26, 2008 (gmt 0)

I doubt any human intervention, it was probably entirely mechanised.

tbear




msg:3611631
 10:27 pm on Mar 26, 2008 (gmt 0)

'I doubt any human intervention, it was probably entirely mechanised.'

What even the truck driver....

Habtom




msg:3611897
 4:20 am on Mar 27, 2008 (gmt 0)

he was first sent 500 receipts

That is not that bad. What if they were all invoices? ;)

vincevincevince




msg:3611947
 5:46 am on Mar 27, 2008 (gmt 0)

What even the truck driver....

The problem is, it wasn't his job to say anything. Even if the envelopes were stuffed by hand, the staff stuffing them probably wouldn't have said anything. That's the culture now - very little pulling together towards the company aims - it's about job descriptions and blinkers. Creativity, initiative and teamwork may be requested in a large portion of job adverts but it certainly isn't welcome in most workplaces unless it's the monthly 'corporate-teambuilding-brainstorming-event'.

engine




msg:3612271
 3:21 pm on Mar 27, 2008 (gmt 0)

>What even the truck driver....

He doesn't know what's in the envelope. It could be anything: Fan mail, job applications, business reply mail. His job is to deliver the material.

I have seen mechanised mailing applications, once set up they run on autopilot.

If my estimate is correct, there are probably in the region of 50,000 to 200,000 traveling in through the congestion charge per day. Not all will require receipts every day, and many are exempt (such as ambulances, police, etc.

Even if it's 10,000 receipts per day, that has to mechanised.

I'm not defending it, it was a stupid waste of time and money. ;)

Syzygy




msg:3612325
 3:56 pm on Mar 27, 2008 (gmt 0)

Considering how many employed people seem unable to properly read and write today it's a wonder the poor chap didn't end up with 3,000 recipes!

Mind you, they would have been useful!

Syzygy

OutdoorWebcams




msg:3612472
 5:44 pm on Mar 27, 2008 (gmt 0)

3.500 receipts! Are they tax-deductible?

(GBP 28.000,- could be worth a try...)

Hawkgirl




msg:3612490
 5:58 pm on Mar 27, 2008 (gmt 0)

He seems to be a good sport. "We make castles out of them and towers."

I'd be making the TfL folks come retrieve them from and recycle them - with a bigger apology and a receipt for my time!

raedthakur




msg:3616826
 6:14 am on Apr 2, 2008 (gmt 0)

He could sell all of them (except 1 ) to recyling :)

Habtom




msg:3616869
 7:57 am on Apr 2, 2008 (gmt 0)

That's the culture now - very little pulling together towards the company aims - it's about job descriptions and blinkers.

It is then safe to assume those jobs can be easily replaced by robots.

hmmm. . .. a robot might complain carrying this many receipts to a single customer.

ronin




msg:3617341
 4:55 pm on Apr 2, 2008 (gmt 0)

That's the culture now - very little pulling together towards the company aims - it's about job descriptions and blinkers.

That's a bit harsh. When you're a temp agency employee and you're being paid just above minimum wage to do a moronic and tedious job, why should you care about an administrative error that your idiot employers have obviously made? It's not your problem.

Arguably, given that your temp job will be finished as soon as you do report it and you'll be sent back to the agency to wait another few days without pay for your next temporary assignment, it's not even in your interest to draw attention to the error.

Admittedly, you might feel a little more favourable to the company you are temporarily working for if your pay and your assignments reflected a little better the fact that you are smarter and better educated than the frighteningly incompetent, petty-minded middle manager who reigns over the office, if the office permanent staff occasionally said "Hi!" and smiled instead of ignoring you in a superior manner because you're "temp staff" and if you didn't have to ask permission to go to the toilet.

londrum




msg:3619475
 8:52 pm on Apr 4, 2008 (gmt 0)

the congestion charge is 25 quid nowadays - so at least he got his money's worth

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